From 05ea780baac7839523bf10aa08828dfb83eedcf7 Mon Sep 17 00:00:00 2001 From: WILLIAMS Date: Mon, 9 Oct 2023 14:40:29 +0100 Subject: [PATCH 1/6] Cutting down the intro. --- statistics-production/user-eng.qmd | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/statistics-production/user-eng.qmd b/statistics-production/user-eng.qmd index 3e2c740..52d416d 100644 --- a/statistics-production/user-eng.qmd +++ b/statistics-production/user-eng.qmd @@ -10,13 +10,15 @@ --- -User engagement is about building sustainable relationships and feedback loops between statistics producers, users and potential users of statistics and other relevant stakeholders. +User engagement is about building sustainable relationships and feedback loops between statistics producers, users (and potential users) of statistics and other relevant stakeholders. -Being user centred is a key departmental priority. It is critical that we actively engage with the users of our statistics, and not just the ones who shout the loudest. There are thousands of users out there and teams should be actively be getting feedback on their publications from a variety of users - policy colleagues, local authorities, schools, media, and the general public to name but a few. +Being user centred is a key departmental priority. It's critical that we actively engage with the users of our statistics. There are thousands of users out there and teams should be actively be getting feedback on their publications from a variety of users - policy colleagues, local authorities, schools, media, and the general public to name but a few. -Users of statistics come from a broad range of different backgrounds and organisations and may need to use our statistics for a wide variety of reasons. We need to do our best to understand these different kinds of users and cater for them all. +The [Code of Practice for Statistics](https://code.statisticsauthority.gov.uk/) states that: -The [Code of Practice for Statistics](https://code.statisticsauthority.gov.uk/) states that “users of statistics and data should be at the centre of statistical production; their needs should be understood, their views sought and acted on, and their use of statistics supported”. The quality pillar of the Code of Practice also reminds us that statistics should fit their intended uses. Producers of statistics will only know whether this element of quality continues to be achieved by regularly engaging with a full range of users. +*“users of statistics and data should be at the centre of statistical production; their needs should be understood, their views sought and acted on, and their use of statistics supported”*. + +Producers of statistics will only know whether this element of quality continues to be achieved by regularly engaging with a full range of users. --- From 5dcf20339000c715e9aac08aef7063c2d963f3ef Mon Sep 17 00:00:00 2001 From: WILLIAMS Date: Mon, 9 Oct 2023 15:05:15 +0100 Subject: [PATCH 2/6] Attempt to add some structure to the EES case study. --- statistics-production/user-eng.qmd | 42 ++++++++++++++++++++++-------- 1 file changed, 31 insertions(+), 11 deletions(-) diff --git a/statistics-production/user-eng.qmd b/statistics-production/user-eng.qmd index 52d416d..6f89183 100644 --- a/statistics-production/user-eng.qmd +++ b/statistics-production/user-eng.qmd @@ -25,16 +25,16 @@ Producers of statistics will only know whether this element of quality continues ## USER hub -The USER hub is now available on the [GSS website](https://gss.civilservice.gov.uk/user-support-and-engagement-resource-hub/), this is a central resource to help producers of statistics develop the knowledge, skills and techniques needed to engage effectively with their audiences. +The User Support and Engagement Resource (USER) hub is now available on the [GSS website](https://gss.civilservice.gov.uk/user-support-and-engagement-resource-hub/). This is a central resource to help producers of statistics develop the knowledge, skills and techniques needed to engage effectively with their audiences. --- ## Improving your own engagmenent -Download this [top tips document](../resources/2021_05_14_Top_Tips.docx){target="_blank" rel="noopener noreferrer"} produced for the GSS, as a starting point for understanding how you can improve your user engagement. +Download this [top tips document](../resources/2021_05_14_Top_Tips.docx){target="_blank" rel="noopener noreferrer"} as a starting point for understanding how you can improve your user engagement. -Through our work engaging users on EES we have built up a list of interested users who have stated a willingness to be contacted about opportunities to be involved in user testing of our statistics on the platform, if you have any suggestions for things for us to test on EES with these users, please contact [explore.statistics@education.gov.uk](mailto:explore.statistics@education.gov.uk). +If you have any suggestions of things for us to test on EES with users who have volunteered to do user testing, please contact [explore.statistics@education.gov.uk](mailto:explore.statistics@education.gov.uk). More advice and guidance will follow in this space. In the meantime, if you're interested in user engagement please contact Heather Brown. @@ -47,24 +47,44 @@ More advice and guidance will follow in this space. In the meantime, if you're i --- -Explore Education Statistics was born from a discovery project, where the emphasis of the discovery was to understand who the users of the Department’s official statistics are, what they need, and where the DfE are currently meeting, exceeding or failing to meet those needs. We spoke to over 90 users directly, via 1 to 1 sessions or workshops and had over 130 survey responses. We used this research to create user personas and user stories which we then assessed ourselves against to see how well we were meeting those needs - the result of this was a recommendation that we needed to do something better. [Our discovery report](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/721729/HiveIT_-_DfE_dissemination_discovery.pdf) is published on gov.uk. +Explore Education Statistics (EES) was born from a [discovery project](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/721729/HiveIT_-_DfE_dissemination_discovery.pdf), where the emphasis of the discovery was to understand who the users of the Department’s official statistics are, what they need, and where the DfE are currently meeting, exceeding or failing to meet those needs. -Following the discovery we moved through to the alpha phase, where we built prototypes and carried out extensive user testing to firm up the functionality that might be required - focussing on different user journeys and the user experience at each step. We then passed a GDS service assessment where our approach was tested against the [GDS service standard](https://www.gov.uk/service-manual/service-standard) before moving into the private beta phase where we started building the service for real. We user-tested every bit of the journey thoroughly and used feedback from users to iterate on the functionality we were making available. User testing was primarily through 1 on 1 sessions where users would be set activities to work through and we would watch how the user clicked through each part of the relevant journey and to ask what they might expect to see at any different steps of the process - both when creating/publishing statistics releases and using releases after publishing. We also ran workshops and carried out user surveys to collect as much evidence as possible, for more information on this take a look at the [write up of our private beta phase on Hive IT's website](https://hiveit.co.uk/our-work/dfe-private-beta/). +**Initial user research** + +We spoke to over 90 users directly, via 1 to 1 sessions or workshops and had over 130 survey responses. We used this research to create user personas and user stories which we then assessed ourselves against to see how well we were meeting those needs - the result of this was a recommendation that we needed to do something better. + +**The alpha phase** + +Following the discovery, we moved to the alpha phase, where we built prototypes and carried out extensive user testing to firm up the functionality that might be required - focusing on different user journeys and the user experience at each step. + +**The private beta phase** + +We then passed a GDS service assessment where our approach was tested against the [GDS service standard](https://www.gov.uk/service-manual/service-standard) before moving into the private beta phase where we started building the service for real. + +**User testing** + +We user-tested every bit of the journey thoroughly and used feedback from users to iterate on the functionality we were making available. User testing was primarily through 1 on 1 sessions where users would be set activities to work through and we would watch how the user clicked through each part of the relevant journey and to ask what they might expect to see at any different steps of the process - both when creating/publishing statistics releases and using releases after publishing. We also ran workshops and carried out user surveys to collect as much evidence as possible, for more information on this take a look at the [write up of our private beta phase on Hive IT's website](https://hiveit.co.uk/our-work/dfe-private-beta/). ![](../images/dfe-beta-engagements.jpg) -In March 2020 we wrapped up the build of the service and were given the green light via a GDS service assessment to move into our public beta phase. That’s when we started using the service for real and teams started publishing statistics via EES only. Ongoing user feedback has been really important throughout public beta as it has helped us move the service from a minimal viable product to one that works in the best way possible for everyone. We also use this engagement to help us understand how well we are meeting our KPIs, which we review regularly to see how well we are meeting the original aims of the service thinking back to our original discovery and what users told us they needed. There are a number of ongoing feedback routes open to users during the public beta phase of the service: +**EES goes live** + +In March 2020 we were given the green light via a GDS service assessment to move into our public beta phase. That’s when we started using the service for real and teams started publishing statistics via EES only. Ongoing user feedback has been really important throughout public beta as it has helped us move the service from a minimal viable product to one that works in the best way possible for everyone. We also use this engagement to help us understand how well we are meeting our KPIs, which we review regularly to see how well we are meeting the original aims of the service thinking back to our [original discovery](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/721729/HiveIT_-_DfE_dissemination_discovery.pdf) and what users told us they needed. + +**Ongoing feedback routes** + +There are a number of ongoing feedback routes open to users during the public beta phase of the service: -- Beta banner (service focus) +* Beta banner (service focus) Users can submit feedback through the beta banner from any EES page, and responses are managed by the statistics development team. Feedback so far has mostly been aimed at the service functionality more generally but we do regularly get publication specific feedback which we share with the relevant teams. -- Formal user testing (service focus) +* Formal user testing (service focus) Our EES team will speak to users via user testing sessions to help inform future iterations to functionality. -- In-release feedback requests (publication focus) -Some teams have been including specific calls for feedback within their release pages e.g. - https://explore-education-statistics.service.gov.uk/find-statistics/apprenticeships-and-traineeships +* In-release feedback requests (publication focus) +Some teams have been including specific calls for feedback within their release pages e.g. the [apprenticeships and traineeships publication](https://explore-education-statistics.service.gov.uk/find-statistics/apprenticeships-and-traineeships) -- Google analytics +* Google analytics We collect user analytics to help us understand what users are doing with our statistics. This information is shared with production teams via our [EES analytics app](https://rsconnect/rsc/ees-analytics/). For more information, get in touch with the team at [explore.statistics@education.gov.uk](mailto:explore.statistics@education.gov.uk). From 17bc0e099f579189bc30a82fb4d16fa262f4019e Mon Sep 17 00:00:00 2001 From: WILLIAMS Date: Mon, 9 Oct 2023 16:47:48 +0100 Subject: [PATCH 3/6] Neatening the user engagement section --- statistics-production/user-eng.qmd | 64 ++++++++++++++++++++---------- 1 file changed, 42 insertions(+), 22 deletions(-) diff --git a/statistics-production/user-eng.qmd b/statistics-production/user-eng.qmd index 6f89183..838cd10 100644 --- a/statistics-production/user-eng.qmd +++ b/statistics-production/user-eng.qmd @@ -95,7 +95,15 @@ For more information, get in touch with the team at [explore.statistics@educatio --- -In 2021 the annual ‘Local Authority School Places Scorecard’ publication was cancelled, due to Covid- 19, allowing time for user-engagement and development of the scorecard. This is a dashboard publication allowing users to select a specific local authority in England, to view it’s progress in providing quality school places. Firstly, internal feedback was sought and received, and generally users found the Scorecard a useful tool. Longer-term additions were identified, however short-term development was also needed to improve the accessibility of the Scorecard so this was the first developmental focus. The Scorecard has been previously published as an excel-based dashboard, however this method of publication was no longer viable due to new rules and regulations for official statistics publications. A new platform was therefore needed and R shiny was suggested as an accessible platform. A new version of a previously published scorecard was produced in R shiny. This was then published externally to gather feedback from users to check they could obtain the required information. The scorecard contained a link to a short survey and over 90 internal and external users responded (after email invitations were sent allowing a month to complete). Most users found the R shiny version easier to use compared to the excel based dashboard which was positive. Suggestions for improvement were gathered and quite a few users mentioned they missed the one-page format of the excel scorecard (the R shiny version has tabs to get to some visualisations) and found some of the newer charts slightly confusing. Therefore solutions were proposed e.g. a downloadable one page PDF summary and alternative charts/clearer guidance. Development work is still ongoing with the new R shiny scorecard due for publication in June 2022. When published this should include improvements to address the most frequent suggestions mentioned in the survey, to ensure users can gather the information they need from the scorecard. For any further information contact Natalie Paterson in the Pupil Place Planning Data team. +In 2021 the annual [Local Authority School Places Scorecard](https://explore-education-statistics.service.gov.uk/find-statistics/local-authority-school-places-scorecards) publication was cancelled, due to Covid- 19, allowing time for user-engagement and development of the scorecard. This is a dashboard publication allowing users to select a specific local authority in England, to view it’s progress in providing quality school places. + +Firstly, internal feedback was sought and received, and generally users found the Scorecard a useful tool. Longer-term additions were identified, however short-term development was also needed to improve the accessibility of the Scorecard so this was the first developmental focus. The Scorecard has been previously published as an excel-based dashboard, however this method of publication was no longer viable due to new rules and regulations for official statistics publications. + +A new platform was therefore needed and R shiny was suggested as an accessible platform. A new version of a previously published scorecard was produced in R shiny. This was then published externally to gather feedback from users to check they could obtain the required information. + +The scorecard contained a link to a short survey and over 90 internal and external users responded (after email invitations were sent allowing a month to complete). Most users found the R shiny version easier to use compared to the excel based dashboard which was positive. Suggestions for improvement were gathered and quite a few users mentioned they missed the one-page format of the excel scorecard (the R shiny version has tabs to get to some visualisations) and found some of the newer charts slightly confusing. Therefore solutions were proposed e.g. a downloadable one page PDF summary and alternative charts/clearer guidance. Development work is still ongoing to ensure users can gather the information they need from the scorecard. + +For any further information contact the [Pupil Place Planning Data team](mailto:SCAP.PPP@education.gov.uk). --- @@ -103,7 +111,15 @@ In 2021 the annual ‘Local Authority School Places Scorecard’ publication was --- -In 2020 we created a new statistical release which incorporated changes to the annual [Outcomes for children looked after by LAs](https://www.gov.uk/government/collections/statistics-looked-after-children) statistical release and outcomes within the [Characteristics of children in need](https://www.gov.uk/government/collections/statistics-children-in-need) statistical release, proposed by the department in September 2020. Improving these statistics was a commitment made at the end of the [CIN review](https://www.gov.uk/government/publications/children-in-need-of-help-and-protection-data-and-analysis). As part of the review of the National Statistics, an ad-hoc release was published [(Outcomes of children in need including looked after children)](https://explore-education-statistics.service.gov.uk/find-statistics/outcomes-of-children-in-need-including-looked-after-children) and we asked users to submit feedback on the proposals through the running of a consultation via Gov.UK to which people could respond [(Children in need and looked after children statistics: proposed changes)](https://www.gov.uk/government/publications/children-in-need-and-looked-after-children-statistics-proposed-changes). We involved policy colleagues (including policy analysts) in the proposed changes ahead of publishing. We engaged with colleagues across the department to identify known users and user groups and notified them of the request for feedback on the proposals We also followed up with a reminder as we got closer to the deadline. As part of this process, we had a meeting with the main stakeholders (the board of the National Association of Virtual School Heads). These key were very keen to respond to the proposals but were having difficulty with resource and time to provide a comprehensive response, so we agreed to have a meeting to talk through everything and we took notes. Reaching out to users and actively engaging with them produced a great result - we received a wide range of feedback from a range of sources including previously unknown users. We received external and internal feedback. We published the results of the feedback on the proposals on gov.uk, including a summary of the feedback received and what we were able to incorporate into the new publication. This was not an official Government consultation and we had to negotiate with gov.uk on how to publish the documents. We were advised that going forward, it would be preferable for user engagement of this type to be published alongside the statistical releases as part of the new EES platform. For any further information contact Bree Waine. +In 2020 we created a new statistical release which incorporated changes to the annual [Outcomes for children looked after by LAs](https://www.gov.uk/government/collections/statistics-looked-after-children) statistical release and outcomes within the [Characteristics of children in need](https://www.gov.uk/government/collections/statistics-children-in-need) statistical release. Improving these statistics was a commitment made at the end of the [CIN review](https://www.gov.uk/government/publications/children-in-need-of-help-and-protection-data-and-analysis). + +As part of the review of the National Statistics, an ad-hoc release was published [(Outcomes of children in need including looked after children)](https://explore-education-statistics.service.gov.uk/find-statistics/outcomes-of-children-in-need-including-looked-after-children) and we asked users to submit feedback on the proposals through the running of a consultation via Gov.UK to which people could respond [(Children in need and looked after children statistics: proposed changes)](https://www.gov.uk/government/publications/children-in-need-and-looked-after-children-statistics-proposed-changes). + +We involved policy colleagues (including policy analysts) in the proposed changes ahead of publishing. We engaged with colleagues across the department to identify known users and user groups and notified them of the request for feedback on the proposals. We also followed up with a reminder as we got closer to the deadline. + +As part of this process, we had a meeting with the main stakeholders (the board of the National Association of Virtual School Heads). These key stakeholders were very keen to respond to the proposals but were having difficulty with resource and time to provide a comprehensive response, so we agreed to have a meeting to talk through everything and we took notes. + +Reaching out to users and actively engaging with them produced a great result - we received a wide range of feedback from a range of sources including previously unknown users. We received external and internal feedback. We published the results of the feedback on the proposals on gov.uk, including a summary of the feedback received and what we were able to incorporate into the new publication. This was not an official Government consultation and we had to negotiate with gov.uk on how to publish the documents. We were advised that going forward, it would be preferable for user engagement of this type to be published alongside the statistical releases as part of the new EES platform. For any further information contact Bree Waine. --- @@ -162,54 +178,58 @@ DfE are working with ONS and others to consider how to take forward work in this > >In addition and more broadly, the department is working with ONS Best Practice Team to consider guidance around user engagement and how best to take forward the strategy for the department. In line with this, as part of these developments we will be reviewing and refreshing our current [public-facing user engagement strategy](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/287444/User_engagement_policy.pdf) which will then be reviewed annually. -Teams are encouraged to already start to think about who their users are, the channels they use to understand their needs and the user experience. Publication teams should keep abreast of [user analytics](user-analytics.html) to understand more about how users use and access their statistics and whether further improvements could be made. In addition, teams should also think about the ways they can glean feedback on their publication(s), this may include internal checks regards enhancements such as participating in [content design scrum(s)](../creating-statistics/cd.html#publication-scrums). +Teams are encouraged to already start to think about who their users are, the channels they use to understand their needs and the user experience. + +Publication teams should keep abreast of [user analytics](user-analytics.html) to understand more about how users use and access their statistics and whether further improvements could be made. + +In addition, teams should also think about the ways they can glean feedback on their publication(s), this may include internal checks regards enhancements such as participating in [content design scrum(s)](scrums.html). --- ## Consultations -If you are considering changes to your publication and are contemplating a formal consultation do get in touch with HOP office early on to discuss. - -To read more about consultations for background information please see the following two links: +If you are considering changes to your publication and are contemplating a formal consultation do get in touch with [HOP office](mailto:Hop.statistics@education.gov.uk) early on to discuss. -- [Code of Practice on Consultations](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/100807/file47158.pdf) -- [Consultation principles: guidance - WWW.GOV.UK](https://www.gov.uk/government/publications/consultation-principles-guidance) +For background information about consultation, please see: +* [Code of Practice on Consultations](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/100807/file47158.pdf) - please bear in mind this was written back in 2008 so certain aspects may have been updated but the background and principles do remain the same. +* [Consultation principles: guidance](https://www.gov.uk/government/publications/consultation-principles-guidance) -With the first of the above links, please bear in mind this was written back in 2008 so certain aspects may have been updated but the background and principles do remain the same. -Some examples of previous consultations are included below: +Examples of previous consultations: -- [Outcome and experience data - Office for Students](https://www.officeforstudents.org.uk/publications/student-outcomes-and-teaching-excellence-consultations/outcome-and-experience-data/) -- [Consultation on Data Futures and data collection - Office for Students](https://www.officeforstudents.org.uk/publications/consultation-on-data-futures-and-data-collection/) -- [Surveys on childcare and early years in England - GOV.UK (www.gov.uk)](https://www.gov.uk/government/consultations/surveys-on-childcare-and-early-years-in-england) -- [Proposed cessation of 'Income related benefits: estimates of take-up' statistics - GOV.UK (www.gov.uk)](https://www.gov.uk/government/consultations/the-publication-income-related-benefits-estimates-of-take-up) -- [Proposals for a new statistical series to count unemployed claimants - GOV.UK (www.gov.uk)](https://www.gov.uk/government/consultations/proposals-for-a-new-statistical-series-to-count-unemployed-claimants) +- [Outcome and experience data](https://www.officeforstudents.org.uk/publications/student-outcomes-and-teaching-excellence-consultations/outcome-and-experience-data/) +- [Consultation on Data Futures and data collection](https://www.officeforstudents.org.uk/publications/consultation-on-data-futures-and-data-collection/) +- [Surveys on childcare and early years in England](https://www.gov.uk/government/consultations/surveys-on-childcare-and-early-years-in-england) +- [Proposed cessation of 'Income related benefits: estimates of take-up' statistics](https://www.gov.uk/government/consultations/the-publication-income-related-benefits-estimates-of-take-up) +- [Proposals for a new statistical series to count unemployed claimants](https://www.gov.uk/government/consultations/proposals-for-a-new-statistical-series-to-count-unemployed-claimants) --- ## Surveys -We routinely publish statistical releases, but who is using these and why? It’s important to understand your user types and need, so we (public and department) get best value from what we do. Using these insights can help us to continually improve our products and services. Having a survey with your releases is a great way to glean this feedback. Examples of statistical publication surveys, as well as ONS top tips on user surveys are below/attached. It would be great to include your examples too, as well as capture your lessons learned and tips, so do send these to us. If you do want further advice, please contact Heather Brown or Ian Hewson. +We routinely publish statistical releases, but who is using these and why? It’s important to understand your user types and need, so we (public and department) can get best value from what we do. Using user insights can help us to continually improve our products and services. + +Having a survey with your releases is a great way to glean this feedback. -[User survey and questionnaire design top tips (word document)](../resources/2022_02_14_questionaire_toptips.docx) +The ONS has published [10 top tips for creating a user feedback survey](../resources/2022_02_14_questionaire_toptips.docx) if you want more information on creating a survey. You can also preview an example of [results from a survey of statistics users](../resources/Survey_Results.docx) to see how useful it can be to gain insights into the users of your statistics. -[Results from survey of statistics users (word document)](../resources/Survey_results.docx) +It would be great to include your examples too, as well as capture your lessons learned and tips, so do [send these to us](mailto:explore.statistics@education.gov.uk). --- -### Examples +### Examples of surveys --- -[Higher Education Institutions Enrolments and Qualifications statistical bulletins - readership survey September 2019 (economy-ni.gov.uk)](https://www.economy-ni.gov.uk/sites/default/files/publications/economy/HEI-enrolments-and-qualifications-readership-survey-2019-analysis.pdf) +[Higher Education Institutions Enrolments and Qualifications statistical bulletins - readership survey September 2019](https://www.economy-ni.gov.uk/sites/default/files/publications/economy/HEI-enrolments-and-qualifications-readership-survey-2019-analysis.pdf) -[Further Education & skills/Apprenticeships and traineeships release feedback survey - IH (Edit) Microsoft Forms (office.com)](https://forms.office.com/Pages/DesignPage.aspx#FormId=yXfS-grGoU2187O4s0qC-Smt4Lxi0bhIoLzmfJwWOYpUMkcwQUdPVjdDQThWT0JJN1ZGVkNYRzI2TC4u&Token=7765ec7fba284e96b0a40c92b97811e6) +[Further Education & skills/Apprenticeships and traineeships release feedback survey](https://forms.office.com/Pages/DesignPage.aspx#FormId=yXfS-grGoU2187O4s0qC-Smt4Lxi0bhIoLzmfJwWOYpUMkcwQUdPVjdDQThWT0JJN1ZGVkNYRzI2TC4u&Token=7765ec7fba284e96b0a40c92b97811e6) [Higher Education Statistics - Department for Education - Citizen Space](https://consult.education.gov.uk/he-education-strategy-and-policy/higher-education-statistics/) -[Statistics-and-data_user-feedback-survey_Land-and-Property-Data-Team_RoS.._.pdf](https://www.ros.gov.uk/__data/assets/pdf_file/0008/149129/Statistics-and-data_user-feedback-survey_Land-and-Property-Data-Team_RoS.._.pdf) +[User feedback survey for statistics and data published by Land and Property Data Team at Registers of Scotland](https://www.ros.gov.uk/__data/assets/pdf_file/0008/149129/Statistics-and-data_user-feedback-survey_Land-and-Property-Data-Team_RoS.._.pdf) --- From 9238edc961979caa79078208099dbe8859f7877f Mon Sep 17 00:00:00 2001 From: WILLIAMS Date: Tue, 10 Oct 2023 09:02:59 +0100 Subject: [PATCH 4/6] Change to specify its the statistics HoP office --- statistics-production/user-eng.qmd | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/statistics-production/user-eng.qmd b/statistics-production/user-eng.qmd index 838cd10..999fd46 100644 --- a/statistics-production/user-eng.qmd +++ b/statistics-production/user-eng.qmd @@ -189,7 +189,7 @@ In addition, teams should also think about the ways they can glean feedback on t ## Consultations -If you are considering changes to your publication and are contemplating a formal consultation do get in touch with [HOP office](mailto:Hop.statistics@education.gov.uk) early on to discuss. +If you are considering changes to your publication and are contemplating a formal consultation do get in touch with [Statistics HoP office](mailto:Hop.statistics@education.gov.uk) early on to discuss. For background information about consultation, please see: * [Code of Practice on Consultations](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/100807/file47158.pdf) - please bear in mind this was written back in 2008 so certain aspects may have been updated but the background and principles do remain the same. From 55ce02be0812b5ba619e1d31d02fad0786f22e9c Mon Sep 17 00:00:00 2001 From: WILLIAMS Date: Tue, 10 Oct 2023 09:04:44 +0100 Subject: [PATCH 5/6] Correcting the formatting for the bullet points. --- statistics-production/user-eng.qmd | 1 + 1 file changed, 1 insertion(+) diff --git a/statistics-production/user-eng.qmd b/statistics-production/user-eng.qmd index 999fd46..600ef66 100644 --- a/statistics-production/user-eng.qmd +++ b/statistics-production/user-eng.qmd @@ -192,6 +192,7 @@ In addition, teams should also think about the ways they can glean feedback on t If you are considering changes to your publication and are contemplating a formal consultation do get in touch with [Statistics HoP office](mailto:Hop.statistics@education.gov.uk) early on to discuss. For background information about consultation, please see: + * [Code of Practice on Consultations](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/100807/file47158.pdf) - please bear in mind this was written back in 2008 so certain aspects may have been updated but the background and principles do remain the same. * [Consultation principles: guidance](https://www.gov.uk/government/publications/consultation-principles-guidance) From ac084c8c9620491e14384d133569e727dee86b86 Mon Sep 17 00:00:00 2001 From: WILLIAMS Date: Tue, 10 Oct 2023 09:11:53 +0100 Subject: [PATCH 6/6] Small tweak so we're only pointing to the mailbox as a contact. --- statistics-production/user-eng.qmd | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/statistics-production/user-eng.qmd b/statistics-production/user-eng.qmd index 600ef66..bdb9690 100644 --- a/statistics-production/user-eng.qmd +++ b/statistics-production/user-eng.qmd @@ -36,7 +36,7 @@ Download this [top tips document](../resources/2021_05_14_Top_Tips.docx){target= If you have any suggestions of things for us to test on EES with users who have volunteered to do user testing, please contact [explore.statistics@education.gov.uk](mailto:explore.statistics@education.gov.uk). -More advice and guidance will follow in this space. In the meantime, if you're interested in user engagement please contact Heather Brown. +More advice and guidance will follow in this space. ---