diff --git a/connectors/src/connectors/zendesk/index.ts b/connectors/src/connectors/zendesk/index.ts
index 6c28d0339f287..05eff3c2653ac 100644
--- a/connectors/src/connectors/zendesk/index.ts
+++ b/connectors/src/connectors/zendesk/index.ts
@@ -667,6 +667,7 @@ export class ZendeskConnectorManager extends BaseConnectorManager<null> {
 
   /**
    * Marks the connector as unpaused in db and restarts the workflows.
+   * Does not trigger full syncs, only restart the incremental and gc workflows.
    */
   async unpause(): Promise<Result<undefined, Error>> {
     const { connectorId } = this;
@@ -675,8 +676,8 @@ export class ZendeskConnectorManager extends BaseConnectorManager<null> {
       logger.error({ connectorId }, "[Zendesk] Connector not found.");
       return new Err(new Error("Connector not found"));
     }
-    // reset the cursor here to trigger a full resync
     await connector.markAsUnpaused();
+    // launch a gc and an incremental workflow (sync workflow without signals).
     return this.resume();
   }
 
diff --git a/connectors/src/connectors/zendesk/lib/sync_ticket.ts b/connectors/src/connectors/zendesk/lib/sync_ticket.ts
index b7ca86abe5afb..f8cdcbd4579b6 100644
--- a/connectors/src/connectors/zendesk/lib/sync_ticket.ts
+++ b/connectors/src/connectors/zendesk/lib/sync_ticket.ts
@@ -185,11 +185,7 @@ ${comments
       );
       author = null;
     }
-    return `
-[${comment?.created_at}] ${
-      author ? `${author.name} (${author.email})` : "Unknown User"
-    }:
-${comment.body}`;
+    return `[${comment?.created_at}] ${author ? `${author.name} (${author.email})` : "Unknown User"}:\n${comment.body}`;
   })
   .join("\n")}
 `.trim();