diff --git a/connectors/src/connectors/zendesk/temporal/activities.ts b/connectors/src/connectors/zendesk/temporal/activities.ts
index 07afe6c274c4..029f9e6d650e 100644
--- a/connectors/src/connectors/zendesk/temporal/activities.ts
+++ b/connectors/src/connectors/zendesk/temporal/activities.ts
@@ -136,12 +136,25 @@ export async function syncZendeskBrandActivity({
 }
 
 /**
- * Retrieves the IDs of every brand stored in db that has read permissions on their Help Center.
+ * Retrieves the IDs of every brand in db that has read permissions on their Help Center or in one of their Categories.
+ * This activity will be used to retrieve the brands that need to be incrementally synced.
+ *
+ * Note: in this approach; if a single category has read permissions and not its Help Center,
+ * diffs for the whole Help Center are fetched since there is no endpoint that returns the diff for the Category.
  */
 export async function getZendeskHelpCenterReadAllowedBrandIdsActivity(
   connectorId: ModelId
 ): Promise<number[]> {
-  return ZendeskBrandResource.fetchHelpCenterReadAllowedBrandIds(connectorId);
+  // fetching the brands that have a Help Center selected as a whole
+  const brandsWithHelpCenter =
+    await ZendeskBrandResource.fetchHelpCenterReadAllowedBrandIds(connectorId);
+  // fetching the brands that have at least one Category selected
+  const brandWithCategories =
+    await ZendeskCategoryResource.fetchBrandIdsOfReadOnlyCategories(
+      connectorId
+    );
+  // removing duplicates
+  return [...new Set([...brandsWithHelpCenter, ...brandWithCategories])];
 }
 
 /**
diff --git a/connectors/src/resources/zendesk_resources.ts b/connectors/src/resources/zendesk_resources.ts
index 038c9d743c2f..4329e737a1fe 100644
--- a/connectors/src/resources/zendesk_resources.ts
+++ b/connectors/src/resources/zendesk_resources.ts
@@ -6,7 +6,7 @@ import type {
   ModelStatic,
   Transaction,
 } from "sequelize";
-import { Op } from "sequelize";
+import { col, fn, Op } from "sequelize";
 
 import {
   getArticleInternalId,
@@ -498,6 +498,16 @@ export class ZendeskCategoryResource extends BaseResource<ZendeskCategory> {
     return categories.map((category) => category.get().categoryId);
   }
 
+  static async fetchBrandIdsOfReadOnlyCategories(
+    connectorId: number
+  ): Promise<number[]> {
+    const categories = await ZendeskCategory.findAll({
+      where: { connectorId, permission: "read" },
+      attributes: [[fn("DISTINCT", col("brandId")), "brandId"]],
+    });
+    return categories.map((category) => category.get().brandId);
+  }
+
   static async fetchByBrandIdReadOnly({
     connectorId,
     brandId,