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Browser Notifications not working #18538

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2 tasks done
Jonathan-R23 opened this issue Dec 11, 2024 · 0 comments
Open
2 tasks done

Browser Notifications not working #18538

Jonathan-R23 opened this issue Dec 11, 2024 · 0 comments

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@Jonathan-R23
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Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.16

Bug description

Hi there great community, hoping you are doing well, in this time I hope you could help me
I've enabled followups from browser notifications in "Setup/Notifications" and also, I tested the browser notification, and works fine. I received the browser notification, and I search in the "glpi_queuednotifications " table in DB and there is the notification registry, also in "notifications.log" there is the notification as I show below:
Image
The problem is with other notifications for example, "License Expired", for that I modified the default "Software Licenses" notification, I added the recipients, and works fine for email notifications, it sent me an email of the expired license, so I decided to duplicate the "Licenses" template, and rename it as "Licenses WebBrowser" template, and then add this template in "Software Licenses" notification, and then test it again, so I got the email notification but not the web browser notification.

Relevant log output

sudo tail -f notification.log
2024-12-10 22:51:26 [2@glpi_dev]
A browser notification to 2 was added to queue: Test notification
2024-12-10 22:51:36 [2@glpi_dev]
A browser notification to 2 was added to queue: Test notification
2024-12-10 22:51:48 [2@glpi_dev]
A browser notification to 2 was added to queue: Test notification
2024-12-11 10:32:30 [2@glpi_dev]
A browser notification to 2 was added to queue: Test notification
2024-12-11 10:53:55 [2@glpi_dev]
A browser notification to 2 was added to queue: Test notification

Page URL

No response

Steps To reproduce

  1. Enable browser notifications in Setup/Notifications section
  2. Test the notification
  3. Create a License and make sure that is enable the notifications in the entity configurations.
  4. Add recipientes in Software Licenses notifications and run the automatic action of "software"
  5. The email notification will be received.
  6. In the same Software Licenses notification, clone the Software template, then add the clone template into the same notifications, setting up as a browser mode.
  7. Run the automatic action again and you will still getting the same email notification, but not the browser notification

Your GLPI setup information

Information about system installation & configuration
GLPI 10.0.16 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_US

Server
 
Operating system: Linux glpi_dev 5.15.0-209.161.7.2.el9uek.x86_64 #​2 SMP Tue Aug 20 10:44:41 PDT 2024 x86_64
PHP 8.1.30 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype,
curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap, libxml, mbstring,
mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,
sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M" disable_functions=""
Software: Apache/2.4.62 (Debian) (Apache/2.4.62 (Debian) Server at glpiurlPort 80
)
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0
Server Software: mariadb.org binary distribution
Server Version: 11.4.3-MariaDB-ubu2404
Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: glpi_user_demo@mariadb_glpi_dev/glpidb
Host info: mariadb_glpi_dev via TCP/IP

PHP version (8.1.30) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (11.4.3) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/www/html/glpi/files/_cache has been validated.
Write access to /var/www/html/glpi/files/_cron has been validated.
Write access to /var/www/html/glpi/files has been validated.
Write access to /var/www/html/glpi/files/_dumps has been validated.
Write access to /var/www/html/glpi/files/_graphs has been validated.
Write access to /var/www/html/glpi/files/_lock has been validated.
Write access to /var/www/html/glpi/files/_pictures has been validated.
Write access to /var/www/html/glpi/files/_plugins has been validated.
Write access to /var/www/html/glpi/files/_rss has been validated.
Write access to /var/www/html/glpi/files/_sessions has been validated.
Write access to /var/www/html/glpi/files/_tmp has been validated.
Write access to /var/www/html/glpi/files/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/glpi/marketplace has been validated.
Access to timezone database (mysql) is not allowed.

GLPI constants
 
GLPI_ROOT: "/var/www/html/glpi"
GLPI_CONFIG_DIR: "/var/www/html/glpi/config"
GLPI_VAR_DIR: "/var/www/html/glpi/files"
GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "[email protected]"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/www/html/glpi/files"
GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache"
GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/www/html/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock"
GLPI_LOG_DIR: "/var/www/html/glpi/files/_log"
GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/html/glpi/locales"
GLPI_VERSION: "10.0.16"
GLPI_SCHEMA_VERSION: "10.0.16@b13256c443dd4fdb27b4a0d3b8fea8caba4dfaa9"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/plugins/mreporting/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
phpCas version 1.3.8 in (/usr/share/php/CAS/source)

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP+OAUTH (helpdesk@[email protected])

Plugins list
 
fields Name: Additional fields Version: 1.21.11 State: Enabled
Install Method: Manual
advancedplanning Name: advancedplanning Version: 1.1.0 State: Enabled
Install Method: Manual
approvedcases Name: ApprovedCases Version: 0.0.1 State: Not installed
Install Method: Manual
behaviors Name: Behaviours Version: 2.7.3 State: Installed / not activated
Install Method: Manual
customlogin Name: Custom Login Version: 1.0.6 State: Enabled
Install Method: Manual
datainjection Name: Data injection Version: 2.14.0 State: Enabled
Install Method: Manual
escalade Name: Escalation Version: 2.9.8 State: Enabled
Install Method: Manual
formcreator Name: Form Creator Version: 2.13.9 State: Enabled
Install Method: Manual
gantt Name: gantt Version: 1.1.0 State: Enabled
Install Method: Manual
groupcategory Name: GroupCategory Version: 1.5.2 State: Installed / not activated
Install Method: Manual
addressing Name: IP Adressing Version: 3.0.2 State: Enabled
Install Method: Manual
uninstall Name: Item's Lifecycle (uninstall) Version: 2.9.2 State: Enabled
Install Method: Manual
itilcategorygroups Name: ItilCategory Groups Version: 2.5.1 State: Enabled
Install Method: Manual
mreporting Name: More Reporting Version: 1.8.6 State: Enabled
Install Method: Manual
satisfaction Name: More satisfaction Version: 1.6.2 State: Enabled
Install Method: Manual
moreticket Name: More ticket Version: 1.7.4 State: Enabled
Install Method: Manual
mydashboard Name: My Dashboard Version: 2.1.5 State: Enabled
Install Method: Manual
oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled
Install Method: Manual

Anything else?

I also created other notifications like new ticket browser notification without any result, I also test it in chrome and firefox web browser and I have the same result, for testing notifications works fine, but with the others it does not.

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