Create 3 solid red light and not connecting to wifi

[gregdodd]

My create 3 robot is giving me a solid red light on start up. It stays red for about 2 mins and then restarts with a green/yellow light. It will not connect to wifi. It never has the solid white light only either Red or the Green/Yellow.

I've tried several hard restarts (removing battery for 15+mins and reinstalling), but get the same result.
Logs attached.
messages.txt

[maddiepero]

Hi, we have had similar, but slightly less intense, connectivity issues with the robots we have Tufts. I have noticed it may take two or three tries to connect the robot to wifi so definitely keep returning to the setup page and attempting to connect it. However, someone on our team with better knowledge of the logs will hopefully take a look at those since we have never experienced a red light right from the start-up. Has it been acting this way since you took it out of the box or have you been using it for a while?

[gregdodd]

When initially set it up it worked fine. The idle light was the expected solid white light. I did some of the tutorial activities and then put it in deep sleep mode (holding power button for 10 seconds) and when I woke it up about 3 weeks later it immediately started acting up with the constant yellow/green light, not connecting etc.

[justinIRBT]

Thanks, I am reviewing with the team and we will get back to you. Just to confirm, the robot is idle on the dock on the floor when this startup issue is happening?

[gregdodd]

That’s correct

[gregdodd]

Thanks for your help!

[justinIRBT]

One more piece of information. Can you provide the memory and uptime from the About page: https://iroboteducation.github.io/create3_docs/webserver/about/

[gregdodd]

Memory and uptime:

[justinIRBT]

Thanks for all the info. I am not sure what is making your robot unhappy. I am going to bump you up to the next level of support.

Please email:
[email protected]

In the email, please provide your order # and the robot serial number (iRobot-88FABEC7371041B9890F5EA20874E018) and reference this discussion thread as well as the fact that you were directed you to email them. They should be able to take it from there. Thanks for your patience!

[gregdodd]

Thanks for all your help Justin, I'll send them an email today.

[shamlian]

@gregdodd Checking in -- is everything working, now?

[gregdodd]

@shamlian thanks for checking in! I received a replacement unit a couple weeks ago and it is working as expected. I'll mark this discussion as answered. Apologies for the delay.

[shamlian]

No worries at all, glad to hear it. (And my apologies for your trouble!)