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请求:跨境电商客服 AI专家 #14

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photkey opened this issue Aug 18, 2024 · 2 comments
Open

请求:跨境电商客服 AI专家 #14

photkey opened this issue Aug 18, 2024 · 2 comments

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@photkey
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photkey commented Aug 18, 2024

刚入行跨境电商,做了一段时间的客服(WhatsApp、Facebook),发现老外在聊天时 非常喜欢用缩略语,传统的翻译经常是完全失灵的。这个用ai调教一下,效果应该不错,有点类似“Twitter 翻译增强器”。但是客服聊天翻译,可能需要结合更多的上下文,因为一般一条消息都是很短很短的一句话,所以更多的结合上下文,效果可能会更好。

上面说的是翻译老外发过来的信息,在回复消息(使用输入框增强)时,加入一些关于客服回复态度等的提示,效果也会更好一些吧。

@photkey
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photkey commented Aug 19, 2024

聊天翻译跟一般的网页翻译有一点区别,就是一会儿来一条消息,逐条增加,这个跟一般的网页是不一样的

@hexietalk
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有具体的 老外的缩略语、或者难以识别的文本截图吗~?想学习一下~

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