stronghold problem

[GENCAY43]

Version

latest

Description

Hello, I have been keeping the firefly wallet in this wallet for about 2-3 years to save my iotas and collect shimmer and assembly. I LIVE IN ISTANBUL AND I AM A PROFESSIONAL MUSICIAN. So I'm not a bot, I'm a real person, you can check all my social media accounts and see if I'm real.
I have been having withdrawal problems with my iota firefly wallet for a while now. I'm experiencing a stronghold error. And I sent e-mails about this many times. I request you to please reply to me urgently.

Expected behaviour

Hello, I have been keeping the firefly wallet in this wallet for about 2-3 years to save my iotas and collect shimmer and assembly. I LIVE IN ISTANBUL AND I AM A PROFESSIONAL MUSICIAN. So I'm not a bot, I'm a real person, you can check all my social media accounts and see if I'm real.
I have been having withdrawal problems with my iota firefly wallet for a while now. I'm experiencing a stronghold error. And I sent e-mails about this many times. I request you to please reply to me urgently.

Actual behaviour

Hello, I have been keeping the firefly wallet in this wallet for about 2-3 years to save my iotas and collect shimmer and assembly. I LIVE IN ISTANBUL AND I AM A PROFESSIONAL MUSICIAN. So I'm not a bot, I'm a real person, you can check all my social media accounts and see if I'm real.
I have been having withdrawal problems with my iota firefly wallet for a while now. I'm experiencing a stronghold error. And I sent e-mails about this many times. I request you to please reply to me urgently.

Can the issue reliably be reproduced?

Yes

Steps to reproduce the issue

Hello, I have been keeping the firefly wallet in this wallet for about 2-3 years to save my iotas and collect shimmer and assembly. I LIVE IN ISTANBUL AND I AM A PROFESSIONAL MUSICIAN. So I'm not a bot, I'm a real person, you can check all my social media accounts and see if I'm real.
I have been having withdrawal problems with my iota firefly wallet for a while now. I'm experiencing a stronghold error. And I sent e-mails about this many times. I request you to please reply to me urgently.

Operating System

Mac

Diagnostics

stronghold reported a procedure error: engine : fatal engine error: record error: RecordNoot Found(Chain(xYLh_agC_RULFuxyTİaLyajvXhGhrPct))

Developer Profile

No

Profile Type

Software (Stronghold)

Staking

Previously staked

Crash Status

Non-responsive

Error Messages

stronghold reported a procedure error: engine : fatal engine error: record error: RecordNoot Found(Chain(xYLh_agC_RULFuxyTİaLyajvXhGhrPct))

Error Logs

stronghold reported a procedure error: engine : fatal engine error: record error: RecordNoot Found(Chain(xYLh_agC_RULFuxyTİaLyajvXhGhrPct))

Duplicate declaration

• I have searched the issues tracker this issue and there is none

Code of Conduct

• I agree to follow this project's Code of Conduct

[begonaalvarezd]

Hi, we dont provide email support.
It might be that your wallet got corrupted, you can just re-import your profile using your 24 words or your latest working stronghold backup.