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kStorageExporter.php doesn't try to export thumbnails after successful conversion #3834

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wzur opened this issue Feb 15, 2016 · 2 comments

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@wzur
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wzur commented Feb 15, 2016

kStorageExporter.php doesn't try to export thumbnails after successful conversion, ie. when it gets updatedJob event, but it seems to do so when an object has been changed, ie. when it gets objectChanged event.

We run Kaltura 11.5.0, RPM distribution, but the relevant source of kStorageExporter.php is the same as in master branch.

@kaltura-hooks
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Hi @wzur,

Thank for you reporting an issue and helping improve Kaltura!

To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):

  • Is the issue you're experiencing consistent and across platforms? or does it only happens on certain conditions?
    please provide as much details as possible.
  • Which Kaltura deployment you're using: Kaltura SaaS, or self-hosted?
    If self hosted, are you using the RPM or deb install?
  • Packages installed.
    When using RPM, paste the output for:
    # rpm -qa \"kaltura*\"
For deb based systems:
    # dpkg -l \"kaltura-*\"
  • If running a self hosted ENV - provide the MySQL server version used
  • If running a self hosted ENV - is this a single all in 1 server or a cluster?
  • If running a self hosted ENV, while making the problematic request, run:
    # tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color \"ERR:\|PHP\|trace\|CRIT\|\[error\]\"

and paste the output.

  • When relevant, provide any screenshots or screen recordings showing the issue you're experiencing.

For general troubleshooting see:
https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.13.0/doc/kaltura-packages-faq.md#troubleshooting-help

If you only have a general question rather than a bug report, please close this issue and post at:
http://forum.kaltura.org

Thank you in advance,

@wzur
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wzur commented Feb 15, 2016

Similarly to the #3832 this is a general issue, not connected with RPM or Debian installation and as such information requested automaticaly by the hook is not particularly helpful.

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