Not importing products or categories

[LDDConsulting]

After clicking the "Build your products list" link I get the following results:

Categories

There are 8 categories to fetch.
Fetching: categories 1 - 8 (page 1 of 1)…done.

Products

There are 12379 products to fetch.
Fetching products 1 - 200 (page 1 of 62)…done.
Fetching products 201 - 400 (page 2 of 62)…done.
Fetching products 401 - 600 (page 3 of 62)…done.
Fetching products 601 - 800 (page 4 of 62)…done.
Fetching products 801 - 1000 (page 5 of 62)…done.
Fetching products 1001 - 1200 (page 6 of 62)…done.
Fetching products 1201 - 1400 (page 7 of 62)…done.
Fetching products 1401 - 1600 (page 8 of 62)…done.
Fetching products 1601 - 1800 (page 9 of 62)…done.
Fetching products 1801 - 2000 (page 10 of 62)…done.
Fetching products 2001 - 2200 (page 11 of 62)…done.
Fetching products 2201 - 2400 (page 12 of 62)…done.
Fetching products 2401 - 2600 (page 13 of 62)…done.
Fetching products 2601 - 2800 (page 14 of 62)…done.
Fetching products 2801 - 3000 (page 15 of 62)…done.
Fetching products 3001 - 3200 (page 16 of 62)…done.
Fetching products 3201 - 3400 (page 17 of 62)…done.
Fetching products 3401 - 3600 (page 18 of 62)…done.
Fetching products 3601 - 3800 (page 19 of 62)…done.
Fetching products 3801 - 4000 (page 20 of 62)…done.
Fetching products 4001 - 4200 (page 21 of 62)…done.
Fetching products 4201 - 4400 (page 22 of 62)…done.
Fetching products 4401 - 4600 (page 23 of 62)…done.
Fetching products 4601 - 4800 (page 24 of 62)…done.
Fetching products 4801 - 5000 (page 25 of 62)…done.
Fetching products 5001 - 5200 (page 26 of 62)…done.
Fetching products 5201 - 5400 (page 27 of 62)…done.
Fetching products 5401 - 5600 (page 28 of 62)…done.
Fetching products 5601 - 5800 (page 29 of 62)…done.
Fetching products 5801 - 6000 (page 30 of 62)…done.
Fetching products 6001 - 6200 (page 31 of 62)…done.
Fetching products 6201 - 6400 (page 32 of 62)…done.
Fetching products 6401 - 6600 (page 33 of 62)…done.
Fetching products 6601 - 6800 (page 34 of 62)…done.
Fetching products 6801 - 7000 (page 35 of 62)…done.
Fetching products 7001 - 7200 (page 36 of 62)…done.
Fetching products 7201 - 7400 (page 37 of 62)…done.
Fetching products 7401 - 7600 (page 38 of 62)…done.
Fetching products 7601 - 7800 (page 39 of 62)…done.
Fetching products 7801 - 8000 (page 40 of 62)…done.
Fetching products 8001 - 8200 (page 41 of 62)…done.
Fetching products 8201 - 8400 (page 42 of 62)…done.
Fetching products 8401 - 8600 (page 43 of 62)…done.
Fetching products 8601 - 8800 (page 44 of 62)…done.
Fetching products 8801 - 9000 (page 45 of 62)…done.
Fetching products 9001 - 9200 (page 46 of 62)

But still get this message:
Your Bigcommerce API settings are configured properly. However, your products and categories have not yet been built.

This is a fresh install of WP Version 3.8.1

[zackkatz]

Does it always stop at page 46 of 62?

[LDDConsulting]

It would seem so. 4/4 times tried stopped at 46 of 62.

[zackkatz]

Could you please check your javascript console for errors? https://developers.google.com/chrome-developer-tools/docs/console

Also, your server error log might have something as well.

It could be a timeout issue - how long a server's allowed to work on a specific task. Ask your host to increase the max_execution_time to 120 and see if that helps.

[LDDConsulting]

Well... no server errors. No Java errors. I'm going to try increasing the max_execurtion_time. Thanks!

[LDDConsulting]

Oddly enough when I increased the max_execurtion_time to 120, I only got to page 20 of 62.

[zackkatz]

Okay, well we're on the right track! You might have had 240 set before. Try 480.

[LDDConsulting]

480 got me back to 46 of 62... tried 640 and bingo! Thanks for your help!

[LDDConsulting]

Except now I get: Confirming Product List: ERROR

and still: Your Bigcommerce API settings are configured properly. However, your products and categories have not yet been built.

[zackkatz]

Well, that I don't know what is happening. That'll require actual support 😄