The darn thing won't seem to stay working

[IngagedTech]

I have been using the Cubiio2 with the LC50 laser head for quite a while now, though we have had quite a few issues and zero support from the Cubiio team.

Issue #1 was that the Wifi Connection did not work at all, no matter what we tried, or what the website said, we were only able to get the device to connect via wifi-direct connection.

This seems to have started working for an unknown reason (we recently changed the building that the laser was in and subsequently the network, when I tried to connect via wifi again it seemed to just work)

Issue #2 Was that the app is taking our vector files (SVG, BMP, PNG) and transforming them into raster files, and low resolution ones at that.

We have been able to somewhat work around this by giving it a ~8k PNG image, which gets downscaled to ~480p and that seems to be clear enough for us.

Issue #3 was the laser simply will not engrave past a certain Y value (~130mm or so). If an image is say 200mm tall, the laser's X axis will slip, causing huge lines engraved through the entire product (leather journals in our case). We reached out to Cubiio with pictures, and they responded nearly 2 months later with a generic link to their marketing page and suggested we tighten the X axis screws (which were defiantly not loose at all)

Issue #4 which we are currently facing is that it does not go home, and cannot be calibrated. When it is done a job, rather than going to the home position (usually by taking a diagonal path to the rear right corner) it now just goes straight up (as in it just goes to Y-0, X-whatever it finished engraving at). even i it is told to go home, it makes the sound and moves the laser wit both motors (by a few mm) but does not go back to the right corner; it instead assumes this random X value as 0 and will fly off to the left if a job is started (the machine jumps and clicks as the laser cannot move to the correct location).

When we run the calibration or follow any of the useless guides on their website, nothing happens, it still refuses to go home.

The one fix that was found was to turn the machine off to deactivate the locks and physically move the laser back to home and just hope that the X motor will work when the machine is turned back on, though this means that the calibration is all over the place, and we have to use calipers to make sure we physically move it to the right 'home' every time. this has also seemed to have caused...

Issue #5 is that the Y axis now does not seem to be smooth at all, it feels as though one or both of the gear/wheels is sticking/rubbing at a certain point as I can feel it (and hear it) grinding at regular intervals when it moves across the Y axis. We have reached out to Cubiio again, but have not heard anything in over a week.

There have been countless smaller issues that I have had to find work arounds for (there is Absolutely no ventilation, or autofocus, and the device refuses to use any kind of Gcode files, the rails and fans are always gummed up with something black and the user-friendliness has to be the worst I have ever seen) but the physical motors have been the worst offenders. We bought this machine, because I do not have a lot of experience with CNC machines or lasers or anything other than a fondness for technology, so we thought it would work. We are having to find another solution as this laser is either broken completely after only a few months use, or the device itself has undergone zero QA testing and is just so bad that we should have never bought it, and I don't know what is worse.

If we had so much as an automated email saying how fast we can expect a reply I wouldn't be as upset, but for such an expensive machine I would have hoped for some support. If anyone who has ACTUALLY used the Cubiio 2 has any solutions to these problems, I would love to hear it.

Youtube Video with Issue #4 and #5 Here: https://youtu.be/ADM-oDkTEzY