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hooks.php
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<?PHP
require_once('sirportly_functions.php');
require_once('markdown.php');
function sirportly_redirect_if_enabled()
{
if (basename($_SERVER['SCRIPT_NAME']) == 'submitticket.php' && sirportly_enabled()) {
header('Location: supporttickets.php?step=1');
}
}
function sirportly_step_2()
{
if (basename($_SERVER['SCRIPT_NAME']) == 'supporttickets.php' && $_GET['step'] == '2' && sirportly_enabled()) {
if (!$_SESSION['uid']) { header('Location: login.php'); exit; }
$client = mysql_fetch_array(select_query('tblclients', '', array('id' => (int)$_SESSION['uid'])),MYSQL_ASSOC);
global $smarty;
$sirportly_settings = sirportly_settings();
$token = $sirportly_settings['token'];
$secret = $sirportly_settings['secret'];
$priority = $sirportly_settings['priority'];
if ($_POST) {
$smarty->assign_by_ref('subject',$_POST['subject']);
$smarty->assign_by_ref('message',$_POST['message']);
if (!$_POST['subject'] || !$_POST['message']) {
$errormessage .= '<p class="bold">'.$_LANG['clientareaerrors'].'</p><ul><li>You did not enter a subject or message</li>';
$smarty->assign_by_ref('errormessage',$errormessage);
} else {
$sirportly_customer = select_query('sirportly_customers', '', array('userid' => $_SESSION['uid']));
# start ticket array
$ticket_array['subject'] = $_POST['subject'];
$ticket_array['status'] = $sirportly_settings['status'];
$ticket_array['priority'] = $_POST['urgency'];
$ticket_array['brand'] = $sirportly_settings['brand'];
$ticket_array['department'] = $_POST['deptid'];
if (mysql_num_rows($sirportly_customer)) {
$customer = mysql_fetch_array($sirportly_customer,MYSQL_ASSOC);
$ticket_array['customer'] = $customer['customerid'];
} else {
$ticket_array['name'] = $client['firstname'].' '.$client['lastname'];
$ticket_array['email'] = $client['email'];
}
$ticket = sirportly_submit_ticket($sirportly_settings['token'],$sirportly_settings['secret'],$ticket_array);
if ($ticket['reference']) {
sirportly_customer_id($ticket['customer']['id']);
$reply = sirportly_reply_to_ticket($token,$secret,$ticket['reference'],$_POST['message'],$ticket['customer']['id']);
if ($reply) {
header('Location: viewticket.php?c='.$ticket['id'].'&tid='.$ticket['reference']);
}
}
}
}
$departments = sirportly_clientarea_departments($sirportly_settings['token'],$sirportly_settings['secret'],$sirportly_settings['brand']);
$priorities = sirportly_priorities($sirportly_settings['token'],$sirportly_settings['secret']);
$priorityid = ($_POST['priority'] ? $_POST['priority'] : $priority);
$smarty->assign_by_ref('departments',$departments);
$smarty->assign_by_ref('priorities',$priorities);
$smarty->assign_by_ref('deptid',$_GET['deptid']);
$smarty->assign_by_ref('priorityid',$priorityid);
$template = $smarty->get_template_vars('template');
$smarty->display($template.'/header.tpl');
$smarty->display('../modules/addons/sirportly/templates/step_two.tpl');
$smarty->display($template.'/footer.tpl');
exit;
}
}
function sirportly_post_reply(){
$sirportly_settings = sirportly_settings();
if (basename($_SERVER['SCRIPT_NAME']) == 'viewticket.php' && sirportly_enabled() && $_GET['c'] && $_GET['tid'] && $_POST['replymessage']) {
if (!$_SESSION['uid']) {
header('Location: login.php');
exit;
}
$customerid = mysql_fetch_array(select_query('sirportly_customers', '', array('userid' => $_SESSION['uid'])), MYSQL_ASSOC);
global $smarty;
$sirportly_settings = sirportly_settings();
$reply = sirportly_reply_to_ticket($sirportly_settings['token'],$sirportly_settings['secret'],$_GET['tid'],$_POST['replymessage'],$customerid['customerid']);
if (!$reply) {
$errormessage = 'An error occurred whilst posting your reply, please try again.';
}
$smarty->assign_by_ref('errormessage',$errormessage);
}
}
function sirportly_clientarea_viewticket(){
if (basename($_SERVER['SCRIPT_NAME']) == 'viewticket.php' && sirportly_enabled() && $_GET['c'] && $_GET['tid']) {
if (!$_SESSION['uid']) { header('Location: login.php'); exit; }
$sirportly_settings = sirportly_settings();
global $smarty;
$template = $smarty->get_template_vars('template');
$error = false;
$smarty->assign_by_ref('error',$error);
$ticket = sirportly_view_ticket($sirportly_settings['token'],$sirportly_settings['secret'],$_GET['tid']);
if ($ticket['id'] == $_GET['c'] && $ticket['reference'] == $_GET['tid']) {
$status = '<span style="color:#'.$ticket['status']['colour'].'">'.$ticket['status']['name'].'</span>';
$smarty->assign_by_ref('status',$status);
$urgency = '<span style="color:#'.$ticket['priority']['colour'].'">'.$ticket['priority']['name'].'</span>';
$smarty->assign_by_ref('urgency',$urgency);
$smarty->assign_by_ref('department',$ticket['department']['name']);
$smarty->assign_by_ref('subject',$ticket['subject']);
$smarty->assign_by_ref('date',fromMySQLDate($ticket['submitted_at'],'time'));
$smarty->assign_by_ref('tid',$ticket['reference']);
$smarty->assign_by_ref('c',$ticket['id']);
$smarty->assign('showclosebutton', $sirportly_settings['close_ticket']);
foreach ($ticket['updates'] as $key => $value){
if (!$value['private']) {
$replies[] = array(
'name' => ($value['author']['name'] ? $value['author']['name'] : $value['author']['first_name'].' '.$value['author']['last_name']),
'message' => nl2br($value['message']),
'admin' => ($value['author']['type'] == 'User' ? true : false),
'date' => fromMySQLDate($value['posted_at'],'time'),
);
}
}
$smarty->assign_by_ref('descreplies',array_reverse($replies));
$smarty->display($template.'/header.tpl');
$smarty->display('../modules/addons/sirportly/templates/view_ticket.tpl');
$smarty->display($template.'/footer.tpl');
exit;
} else {
header('Location: supporttickets.php');
exit;
}
}
}
function sirportly_tickets()
{
if (basename($_SERVER['SCRIPT_NAME']) == 'supporttickets.php' && sirportly_enabled()) {
if (!$_SESSION['uid']) { header('Location: login.php'); exit; }
$sirportly_settings = sirportly_settings();
global $smarty;
$template = $smarty->get_template_vars('template');
$sirportly_customer = select_query('sirportly_customers', '', array('userid' => $_SESSION['uid']));
if (!mysql_num_rows($sirportly_customer)) {
$smarty->assign('tickets', array());
$smarty->assign('nextpage', '0');
$smarty->assign('prevpage', '0');
$smarty->assign('numtickets', '0');
$smarty->assign('totalpages', '1');
} else {
$sirportly_customer = mysql_fetch_array($sirportly_customer,MYSQL_ASSOC);
$total_tickets = sirportly_spql($sirportly_settings['token'],$sirportly_settings['secret'],"SELECT count FROM tickets WHERE customers.id = '".$sirportly_customer['customerid']."'");
$tickets = sirportly_clientarea_tickets($sirportly_settings['token'],$sirportly_settings['secret'], $sirportly_customer['customerid'],$sirportly_settings['brand']);
$smarty->assign_by_ref('tickets',$tickets);
$smarty->assign_by_ref('numopentickets',$number_of_tickets);
$smarty->assign_by_ref('numtickets',count($tickets));
$smarty->assign('totalpages', '1');
}
$smarty->display($template.'/header.tpl');
$smarty->display('../modules/addons/sirportly/templates/supportticketlist.tpl');
$smarty->display($template.'/footer.tpl');
exit;
}
}
function sirportly_step_1()
{
if (basename($_SERVER['SCRIPT_NAME']) == 'supporttickets.php' && $_GET['step'] == '1' && sirportly_enabled()) {
if (!$_SESSION['uid']) {
header('Location: login.php');
exit;
}
$sirportly_settings = sirportly_settings();
global $smarty;
$template = $smarty->get_template_vars('template');
$departments = sirportly_clientarea_departments($sirportly_settings['token'],$sirportly_settings['secret'],$sirportly_settings['brand']);
$smarty->assign_by_ref('departments', $departments);
$smarty->display($template.'/header.tpl');
$smarty->display('../modules/addons/sirportly/templates/step_one.tpl');
$smarty->display($template.'/footer.tpl');
exit;
}
}
function sirportly_clientstats()
{
if (sirportly_enabled() && $_SESSION['uid'] ) {
global $smarty;
$customerid = mysql_fetch_array(select_query('sirportly_customers', '', array('userid' => $_SESSION['uid'])), MYSQL_ASSOC);
$sirportly_settings = sirportly_settings();
$clientsstats = $smarty->get_template_vars('clientsstats');
$query = "SELECT COUNT FROM tickets WHERE customers.id = '".$customerid['customerid']."' AND brands.id = '".$sirportly_settings['brand']."'";
$tickets = sirportly_spql($sirportly_settings['token'],$sirportly_settings['secret'],$query);
$clientsstats['numtickets'] = $tickets['results']['0']['0'];
$smarty->assign_by_ref('clientsstats',$clientsstats);
}
}
function sirportly_client_area()
{
if (sirportly_enabled() && $_SESSION['uid'] ) {
global $smarty;
$sirportly_settings = sirportly_settings();
$sirportly_customer = select_query('sirportly_customers', '', array('userid' => $_SESSION['uid']));
$sirportly_customer = mysql_fetch_array($sirportly_customer,MYSQL_ASSOC);
$open_tickets = sirportly_open_tickets($sirportly_settings['token'],$sirportly_settings['secret'], $sirportly_customer['customerid'], $sirportly_settings['brand']);
$clientsstats = $smarty->get_template_vars('clientsstats');
$clientsstats['numactivetickets'] = count($open_tickets);
$smarty->assign_by_ref('tickets', $open_tickets);
$smarty->assign_by_ref('clientsstats',$clientsstats);
}
}
function sirportly_link_accounts(){
if ( sirportly_enabled() && $_SESSION['uid'] ) {
$sirportly_customer = select_query('sirportly_customers', '', array('userid' => $_SESSION['uid']));
$client = mysql_fetch_array(select_query('tblclients', '', array('id' => $_SESSION['uid'])));
if (!mysql_num_rows($sirportly_customer)) {
$sirportly_settings = sirportly_settings();
$customer_id = sirportly_spql($sirportly_settings['token'],$sirportly_settings['secret'],"SELECT customers.id, count FROM tickets WHERE customer_contact_methods.method_type = 'email' AND customer_contact_methods.data = '".$client['email']."' lIMIT 1");
if ($customer_id['results']['0']['1']) {
mysql_query("INSERT INTO `sirportly_customers` (`userid`, `customerid`) VALUES ('".$_SESSION['uid']."', '".$customer_id['results']['0']['0']."');");
}
}
}
}
# when a client updates the email in WHMCS update Sirportly
function update_sirportly_email($vars){
if ( sirportly_enabled() && $_SESSION['uid'] ) {
$sirportly_customer = select_query('sirportly_customers', '', array('userid' => $_SESSION['uid']));
if (mysql_num_rows($sirportly_customer)) {
$sirportly_customer = mysql_fetch_array($sirportly_customer, MYSQL_ASSOC);
$sirportly_settings = sirportly_settings();
$customer['customer'] = $sirportly_customer['customerid'];
$customer['method'] = $vars['olddata']['email'];
$customer['data'] = $vars['email'];
sirportly_api('/api/v1/customers/edit_contact_method',$sirportly_settings['token'],$sirportly_settings['secret'],$customer);
}
}
}
function sirportly_close_ticket(){
$sirportly_settings = sirportly_settings();
if (basename($_SERVER['SCRIPT_NAME']) == 'viewticket.php' && sirportly_enabled() && $_GET['c'] && $_GET['tid'] && $_GET['closeticket'] && $sirportly_settings['close_ticket']) {
if (!$_SESSION['uid']) { header('Location: login.php'); exit; }
sirportly_api('/api/v1/tickets/update',$sirportly_settings['token'],$sirportly_settings['secret'],array('ticket' => $_GET['tid'],'status' => $sirportly_settings['closed_status']));
}
}
/*
Knowledgebase hooks
*/
function knowledgebase_page($vars){
$sirportly_settings = sirportly_settings();
if (basename($vars['SCRIPT_NAME']) == 'knowledgebase.php' && sirportly_enabled() && $sirportly_settings['kb'] != '') {
global $CONFIG;
$kb_page = sirportly_api('/api/v1/knowledge/page',$sirportly_settings['token'],$sirportly_settings['secret'],array('kb' => $sirportly_settings['kb'], 'path' => $_GET['page']));
global $smarty;
$template = $smarty->get_template_vars('template');
$smarty->assign('page', Markdown($kb_page['page']['content']));
$smarty->display($template.'/header.tpl');
$smarty->display('../modules/addons/sirportly/templates/knowledgebase.tpl');
$smarty->display($template.'/footer.tpl');
exit;
}
}
function knowledgebase_menu($vars){
$sirportly_settings = sirportly_settings();
if (basename($vars['SCRIPT_NAME']) == 'knowledgebase.php' && sirportly_enabled() && $sirportly_settings['kb'] != '') {
global $CONFIG, $smarty;
$pages = sirportly_api('/api/v1/knowledge/tree',$sirportly_settings['token'],$sirportly_settings['secret'],array('kb' => $sirportly_settings['kb']));
#treeview
$html .= '<ul id="browser" class="filetree">';
foreach ($pages as $root_key => $root_value) {
if (empty($root_value['children'])) {
$html .= '<li><span class="file"><a href="knowledgebase.php">'.$root_value['title'].'</a></span></li>';
} else {
$html .= '<ul><li><span class="folder"><a href="knowledgebase.php">'.$root_value['title'].'</a></span><ul>';
foreach ($root_value['children'] as $first_key => $first_value) {
if (empty($first_value['children'])) {
$html .= '<li><span class="file"><a href="knowledgebase.php?page='.$first_value['permalink'].'">'.$first_value['title'].'</a></span></li>';
} else {
$html .= '<ul><li><span class="folder"><a href="knowledgebase.php?page='.$first_value['permalink'].'">'.$first_value['title'].'</a></span><ul>';
foreach ($first_value['children'] as $second_key => $second_value) {
if (empty($second_value['children'])) {
$html .= '<li><span class="file"><a href="knowledgebase.php?page='.$first_value['permalink'].'/'.$second_value['permalink'].'">'.$second_value['title'].'</a></span></li>';
} else {
$html .= '<ul><li><span class="folder"><a href="knowledgebase.php?page='.$first_value['permalink'].'/'.$second_value['permalink'].'">'.$second_value['title'].'</a></span><ul>';
foreach ($second_value['children'] as $third_key => $third_value) {
if (empty($third_value['children'])) {
$html .= '<li><span class="file"><a href="knowledgebase.php?page='.$first_value['permalink'].'/'.$second_value['permalink'].'/'.$third_value['permalink'].'">'.$third_value['title'].'</a></span></li>';
} else {
$html .= '<ul><li><span class="folder"><a href="knowledgebase.php?page='.$first_value['permalink'].'/'.$second_value['permalink'].'/'.$third_value['permalink'].'">'.$third_value['title'].'</a></span><ul>';
foreach ($third_value['children'] as $fourth_key => $fourth_value) {
if (empty($fourth_value['children'])) {
$html .= '<li><span class="file"><a href="knowledgebase.php?page='.$first_value['permalink'].'/'.$second_value['permalink'].'/'.$third_value['permalink'].'/'.$fourth_value['permalink'].'">'.$fourth_value['title'].'</a></span></li>';
}
}
$html .= '</li></ul>';
}
}
$html .= '</li></ul>';
}
}
$html .= '</li></ul>';
}
}
$html .= '</li></ul>';
}
}
$smarty->assign_by_ref('menu', $html);
}
}
add_hook("ClientAreaHeadOutput",121,"knowledgebase_page");
add_hook("ClientAreaHeadOutput",120,"knowledgebase_menu");
add_hook("ClientEdit",111,"update_sirportly_email");
add_hook("ClientAreaPage",112,"sirportly_close_ticket");
add_hook("ClientAreaPage",111,"sirportly_link_accounts");
add_hook("ClientAreaPage",111,"sirportly_clientstats");
add_hook("ClientAreaPage",113,"sirportly_clientarea_viewticket");
add_hook("ClientAreaPage",111,"sirportly_post_reply");
add_hook("ClientAreaPage",112,"sirportly_redirect_if_enabled");
add_hook("ClientAreaPage",112,"sirportly_tickets");
add_hook("ClientAreaPage",100,"sirportly_step_1"); #112
add_hook("ClientAreaPage",112,"sirportly_step_2");
add_hook("ClientAreaPage",113,"sirportly_client_area");
?>