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[Bug] [PRODUCTION] Cannot create a chat with a user from a different server #2013

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tprudentova opened this issue Sep 9, 2024 · 3 comments
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bug Something isn't working production QA::Critical

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@tprudentova
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2.5.9, chat.twake.app, tested on Safari, Firefox

  1. Log in as a user of twake.app server
  2. Enter a Matrix ID of a user from a different server (staging or linagora.com)
  3. Click on the user, try sending a first message
  4. Error
-.mov
@tprudentova tprudentova added bug Something isn't working production QA::Critical labels Sep 9, 2024
@nqhhdev
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nqhhdev commented Sep 9, 2024

Hi @tprudentova, on prod env I mean not available. One more, this issue related to BE side (like error in image below) so from FE side we're handle error from BE side and display toast message. Thanks !

Screenshot 2024-09-09 at 19 00 47

@tprudentova
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@guimard maybe you can help us with this issue?

@guimard
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guimard commented Sep 9, 2024

I think this is because https://stg.lin-saas.com/.well-known/matrix/server is missing. It should contain:

{
 "m.server": "matrix.stg.lin-saas.com:443"
}

Can someone create this content in main server ?

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