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stats.php
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<?php
/*COMPLETEAGENT
Copyright 2007, 2008 Nicolás Gudiño
This file is part of Asternic Call Center Stats.
Asternic Call Center Stats is free software: you can redistribute it
and/or modify it under the terms of the GNU General Public License as
published by the Free Software Foundation, either version 3 of the
License, or (at your option) any later version.
Asternic Call Center Stats is distributed in the hope that it will be
useful, but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with Asternic Call Center Stats. If not, see
<http://www.gnu.org/licenses/>.
*/
require_once("config.php");
include("sesvars.php");
?>
<!-- http://www.house.com.ar/quirksmode -->
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Asternic Call Center Stats</title>
<style type="text/css" media="screen">@import "css/basic.css";</style>
<style type="text/css" media="screen">@import "css/tab.css";</style>
<style type="text/css" media="screen">@import "css/table.css";</style>
<style type="text/css" media="screen">@import "css/fixed-all.css";</style>
<script type="text/javascript" src="js/flashobject.js"></script>
<script type="text/javascript" src="js/sorttable.js"></script>
<!--[if gte IE 5.5000]>
<style type='text/css'> img { behavior:url(pngbehavior.htc) } </style>
<![endif]-->
<!--[if IE]>
<link
href="css/fixed-ie.css"
rel="stylesheet"
type="text/css"
media="screen">
<script type="text/javascript">
onload = function() { content.focus() }
</script>
<![endif]-->
</head>
<?php
//Answered calls
$graphcolor2 = "&bgcolor=0xF0ffff&bgcolorchart=0xdfedf3&fade1=0xff6600&fade2=0x528252&colorbase=0xfff3b3&reverse=1";
$graphcolor = "&bgcolor=0xF0ffff&bgcolorchart=0xdfedf3&fade1=0xff6600&fade2=0xff6600&colorbase=0xfff3b3&reverse=1";
// This query shows the hangup cause, how many calls an
// agent hanged up, and a caller hanged up.
$query = "SELECT COUNT(event) AS num, event AS action FROM queue_log ";
$query.= "WHERE time >= '$start' AND time <= '$end' AND queuename IN ($queue) ";
$query.= "AND event IN ('COMPLETECALLER', 'COMPLETEAGENT') GROUP BY event ORDER BY time";
$hangup_cause["COMPLETECALLER"]=0;
$hangup_cause["COMPLETEAGENT"]=0;
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
while($row=db_fetch_row($res)) {
$hangup_cause["$row[1]"]=$row[0];
$total_hangup+=$row[0];
}
//service level
$query = "SELECT time, queuename, agent, event, data1, data2, data3 ";
$query.= "FROM queue_log WHERE time >= '$start' AND time <= '$end' ";
$query.= "AND queuename IN ($queue) AND agent in ($agent) AND event IN ('COMPLETECALLER','COMPLETEAGENT','TRANSFER','CONNECT') ORDER BY time";
$answer["15"]=0;
$answer["30"]=0;
$answer["45"]=0;
$answer["60"]=0;
$answer["75"]=0;
$answer["90"]=0;
$answer["91+"]=0;
$abandoned = 0;
$transferidas = 0;
$totaltransfers = 0;
$total_hangup = 0;
$total_calls = 0;
$total_calls2 = Array();
$total_duration = 0;
$total_calls_queue = Array();
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
if($res) {
while($row=db_fetch_row($res)) {
if($row[3] <> "TRANSFER" && $row[3]<>"CONNECT") {
$total_hold += $row[4];
$total_duration += $row[5];
$total_calls++;
$total_calls_queue["$row[1]"]++;
} elseif($row[3]=="TRANSFER") {
$transferidas++;
}
if($row[3]=="CONNECT") {
if ($row[4] >=0 && $row[4] <= 15) {
$answer["15"]++;
}
if ($row[4] >=16 && $row[4] <= 30) {
$answer["30"]++;
}
if ($row[4] >=31 && $row[4] <= 45) {
$answer["45"]++;
}
if ($row[4] >=46 && $row[4] <= 60) {
$answer["60"]++;
}
if ($row[4] >=61 && $row[4] <= 75) {
$answer["75"]++;
}
if ($row[4] >=76 && $row[4] <= 90) {
$answer["90"]++;
}
if ($row[4] >=91) {
$answer["91+"]++;
}
}
}
}
if($total_calls > 0) {
ksort($answer);
$average_hold = $total_hold / $total_calls;
$average_duration = $total_duration / $total_calls;
$average_hold = number_format($average_hold , 2);
$average_duration = number_format($average_duration , 2);
} else {
// There were no calls
$average_hold = 0;
$average_duration = 0;
}
$total_duration_print = seconds2minutes($total_duration);
// TRANSFERS
$query = "SELECT agent, data1, data2 FROM queue_log ";
$query.= "WHERE time >= '$start' AND time <= '$end' ";
$query.= "AND queuename IN ($queue) AND agent in ($agent) AND event = 'TRANSFER'";
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
if($res) {
while($row=db_fetch_row($res)) {
$keytra = "$row[0]^$row[1]@$row[2]";
$transfers["$keytra"]++;
$totaltransfers++;
}
} else {
$totaltransfers=0;
}
// ABANDONED CALLS
$query = "SELECT event, data1, data2, data3 FROM queue_log ";
$query.= "WHERE time >= '$start' AND time <= '$end' AND queuename IN ($queue) ";
$query.= "AND agent IN ($agent) AND event IN ('ABANDON', 'EXITWITHTIMEOUT', 'TRANSFER') ";
$query.= "ORDER BY event, data3";
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
while($row=db_fetch_row($res)) {
if($row[0]=="ABANDON") {
$abandoned++;
$abandon_end_pos+=$row[1];
$abandon_start_pos+=$row[2];
$total_hold_abandon+=$row[3];
}
if($row[0]=="EXITWITHTIMEOUT") {
$timeout++;
$timeout_end_pos+=$row[1];
$timeout_start_pos+=$row[2];
$total_hold_timeout+=$row[3];
}
}
if($abandoned > 0) {
$abandon_average_hold = $total_hold_abandon / $abandoned;
$abandon_average_hold = number_format($abandon_average_hold,2);
$abandon_average_start = floor($abandon_start_pos / $abandoned);
$abandon_average_start = number_format($abandon_average_start,2);
$abandon_average_end = floor($abandon_end_pos / $abandoned);
$abandon_average_end = number_format($abandon_average_end,2);
} else {
$abandoned = 0;
$abandon_average_hold = 0;
$abandon_average_start = 0;
$abandon_average_end = 0;
}
// This query shows every call for agents, we collect into a named array the values of holdtime and calltime
$query = "SELECT time, queuename, agent, event, data1, data2, data3 FROM queue_log ";
$query.= "WHERE time >= '$start' AND time <= '$end' ";
$query.= "AND queuename IN ($queue) AND agent in ($agent) AND event IN ('COMPLETECALLER', 'COMPLETEAGENT') ORDER BY agent";
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
while($row=db_fetch_row($res)) {
$total_calls2["$row[2]"]++;
$record["$row[2]"][]=$row[0]."|".$row[1]."|".$row[3]."|".$row[4];
$total_hold2["$row[2]"]+=$row[4];
$total_time2["$row[2]"]+=$row[5];
$grandtotal_hold+=$row[4];
$grandtotal_time+=$row[5];
$grandtotal_calls++;
}
$start_parts = explode(" ,:", $start);
$end_parts = explode(" ,:", $end);
$cover_pdf = $lang["$language"]['queue'].": ".$queue."\n";
$cover_pdf.= $lang["$language"]['start'].": ".$start_parts[0]."\n";
$cover_pdf.= $lang["$language"]['end'].": ".$end_parts[0]."\n";
$cover_pdf.= $lang["$language"]['period'].": ".$period." ".$lang["$language"]['hours']."\n\n";
$cover_pdf.= $lang["$language"]['answered_calls'].": ".$total_calls." ".$lang["$language"]['calls']."\n";
$cover_pdf.= $lang["$language"]['avg_calltime'].": ".$average_duration." ".$lang["$language"]['secs']."\n";
$cover_pdf.= $lang["$language"]['total'].": ".$total_duration_print." ".$lang["$language"]['minutes']."\n";
$cover_pdf.= $lang["$language"]['avg_holdtime'].": ".$average_hold." ".$lang["$language"]['secs']."\n";
?>
<?php
$graphcolor = "&bgcolor=0xF0ffff&bgcolorchart=0xdfedf3&fade1=ff6600&fade2=ff6600&colorbase=0xfff3b3&reverse=1";
$graphcolor2 = "&bgcolor=0xF0ffff&bgcolorchart=0xdfedf3&fade1=ff6600&colorbase=fff3b3&reverse=1&fade2=0x528252";
// ABANDONED CALLS
$DB_DEBUG = false;
$query = "SELECT time, queuename, agent, event, ";
$query.= "data1, data2, data3 FROM queue_log ";
$query.= "WHERE time >= '$start' AND time <= '$end' ";
$query.= "AND queuename IN ($queue) AND event IN ('ABANDON', 'EXITWITHTIMEOUT') ORDER BY time";
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
$abandon_calls_queue = Array();
$abandon=0;
$timeout=0;
if(db_num_rows($res)>0) {
while($row=db_fetch_row($res)) {
if($row[3]=="ABANDON") {
$abandoned++;
$abandon_end_pos+=$row[4];
$abandon_start_pos+=$row[5];
$total_hold_abandon+=$row[6];
}
if($row[3]=="EXITWITHTIMEOUT") {
$timeout++;
}
$abandon_calls_queue["$row[1]"]++;
}
if($abandoned > 0) {
$abandon_average_hold = $total_hold_abandon / $abandoned;
} else {
$abandon_average_hold = 0;
}
$abandon_average_hold = number_format($abandon_average_hold,0);
if($abandoned > 0) {
$abandon_average_start = round($abandon_start_pos / $abandoned);
} else {
$abandon_average_start = 0;
}
$abandon_average_start = number_format($abandon_average_start,0);
if($abandoned > 0) {
$abandon_average_end = floor($abandon_end_pos / $abandoned);
} else {
$abandon_average_end = 0;
}
$abandon_average_end = number_format($abandon_average_end,0);
$total_abandon = $abandoned + $timeout;
} else {
// No rows returned
$abandoned = 0;
$timeout = 0;
$abandon_average_hold = 0;
$abandon_average_start = 0;
$abandon_average_end = 0;
$total_abandon = 0;
}
$start_parts = explode(" ,:", $start);
$end_parts = explode(" ,:", $end);
?>
<body>
<?php include("menu.php"); ?>
<div id="main">
<div id="contents">
<TABLE width='99%' cellpadding=3 cellspacing=3 border=0>
<THEAD>
<TR>
<TD valign=top width='50%'>
<TABLE width='100%' border=0 cellpadding=0 cellspacing=0>
<CAPTION><?php echo $lang["$language"]['report_info']?></CAPTION>
<TBODY>
<TR>
<TD><?php echo $lang["$language"]['queue']?>:</TD>
<TD><?php echo $queue?></TD>
</TR>
</TR>
<TD><?php echo $lang["$language"]['start']?>:</TD>
<TD><?php echo $start_parts[0]?></TD>
</TR>
</TR>
<TR>
<TD><?php echo $lang["$language"]['end']?>:</TD>
<TD><?php echo $end_parts[0]?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['period']?>:</TD>
<TD><?php echo $period?> <?php echo $lang["$language"]['hours']?></TD>
</TR>
</TBODY>
</TABLE>
</TD>
<TD valign=top width='50%'>
<!--// Empty cell -->
</TD>
</TR>
<TR>
<TD valign=top width='50%'>
<TABLE width='100%' border=0 cellpadding=0 cellspacing=0>
<CAPTION><?php echo $lang["$language"]['answered_calls']?></CAPTION>
<TBODY>
<TR>
<TD><?php echo $lang["$language"]['answered_calls']?></TD>
<TD><?php echo $total_calls?> <?php echo $lang["$language"]['calls']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_calltime']?>:</TD>
<TD><?php echo $average_duration?> <?php echo $lang["$language"]['secs']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['total']?> <?php echo $lang["$language"]['calltime']?>:</TD>
<TD><?php echo $total_duration_print?> <?php echo $lang["$language"]['minutes']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_holdtime']?>:</TD>
<TD><?php echo $average_hold?> <?php echo $lang["$language"]['secs']?></TD>
</TR>
</TBODY>
</TABLE>
</TD>
<TD valign=top width='50%'>
<TABLE width='100%' border=0 cellpadding=0 cellspacing=0>
<CAPTION><?php echo $lang["$language"]['unanswered_calls']?></CAPTION>
<TBODY>
<TR>
<TD><?php echo $lang["$language"]['number_unanswered']?>:</TD>
<TD><?php echo $total_abandon?> <?php echo $lang["$language"]['calls']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_wait_before_dis']?>:</TD>
<TD><?php echo $abandon_average_hold ?> <?php echo $lang["$language"]['secs']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_queue_pos_at_dis']?>:</TD>
<TD><?php echo $abandon_average_end?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_queue_start']?>:</TD>
<TD><?php echo $abandon_average_start?></TD>
</TR>
</TBODY>
</TABLE>
</TD>
</TR>
</THEAD>
</TABLE>
<BR>
<a name='1'></a>
<TABLE width='99%' cellpadding=3 cellspacing=3 border=0 class='sortable' id='table1' >
<CAPTION>
<a href='#0'><img src='images/go-up.png' border=0 class='icon' width=16 height=16
<?php
tooltip($lang["$language"]['gotop'],200);
?>
></a>
<?php echo 'Статистика за выбранный период' ?>
</CAPTION>
<THEAD>
<TR>
<TH><?= Дата ?></TH>
<TH><?= Очередь ?></TH>
<TH><?= Позиция ?></TH>
<TH><?= 'Номер абонента' ?></TH>
<TH><?= 'Оператор' ?></TH>
<TH><?= 'Поступил' ?></TH>
<TH><?= 'Время ожидания в очереди,c' ?></TH>
<TH><?= 'Время ожидания на операторе,c' ?></TH>
<TH><?= 'Принят оператором' ?></TH>
<TH><?= 'Время разговора,c' ?></TH>
<TH><?= 'Вызов завершен' ?></TH>
<TH><?= 'Причина завершения' ?></TH>
<TH><?= 'Интервал' ?></TH>
</TR>
</THEAD>
<TBODY>
<!-- DIG HERE -->
<?php
$header_pdf=array("Дата","Очередь","Позиция","Номер абонента","Оператор","Поступил","Время ожидания в очереди,c","Время ожидания на операторе,c","Принят оператором","Время разговора,c","Вызов завершен","Причина завершения","Интервал");
$width_pdf=array(25,23,23,23,23,25,25,20,25,25,25,25,25);
$title_pdf="Статистика";
$data_pdf = array();
$query = "SELECT agent, data1, data2 FROM queue_log ";
$query.= "WHERE time >= '$start' AND time <= '$end' ";
$query.= "AND queuename IN ($queue) AND agent in ($agent) AND event = 'TRANSFER'";
$query = "SELECT queue_log.time,cdr.end,cdr.uniqueid,cdr.src,cdr.lastdata,cdr.duration,cdr.disposition,queue_log.agent,queue_log.event,queue_log.data1,queue_log.data2,queue_log.data3 ";
$query.= "FROM cdr INNER JOIN queue_log ON cdr.uniqueid=queue_log.callid WHERE cdr.calldate >= '$start' AND cdr.calldate <= '$end' ";
$query.= "AND cdr.lastapp='Queue' AND cdr.disposition='ANSWERED' AND queue_log.queuename IN ($queue) ORDER BY cdr.uniqueid,queue_log.time ";
$res = consulta_db($query,$DB_DEBUG,$DB_MUERE,0,$midb);
if($res) {
while($row=db_fetch_row($res)) {
// Caller enter in queue
if ($row[8] == "ENTERQUEUE" ) {
$agent_name = "";
$queue_wait_time = "";
$agent_hold_time = "";
$reason = "";
$call_time = "";
$num_in_queu = "";
$bad_agents = "";
$agent_answer_time = "";
$call_end_time = "";
$call_start_timestamp = return_timestamp($row[0]);
$queue_name = "$row[4]";
$caller_num = "$row[3]";
continue;
}
// Agent ansered call
if ($row[8] == "CONNECT" ) {
$agent_name = "$row[7]";
$queue_wait_time = "$row[9]";
$agent_hold_time = "$row[11]";
$row=db_fetch_row($res);
if ($row[8] == "COMPLETEAGENT" ) {
$reason = "Завершен оператором";
$call_time = "$row[10]";
$origposition = "$row[11]";
}
if ($row[8] == "COMPLETECALLER" ) {
$reason = "Завершен звонящим";
$call_time = "$row[10]";
$origposition = "$row[11]";
}
$agent_answer_time = $call_start_timestamp + $queue_wait_time + $agent_hold_time ;
$call_end_time = $agent_answer_time + $call_time;
}
// Agent missed call
if ($row[8] == "RINGNOANSWER" ) {
$bad_agents .= "$row[7] ";
continue;
}
// Call abandon
if ($row[8] == "ABANDON" ) {
if ($row[7] == "NONE") {
if ($bad_agents) {
$reason = $bad_agents . "не ответили";
} else {
$reason = "Не дождался";
}
$queue_wait_time = "$row[11]";
$origposition = "$row[10]";
} else {
$reason = $row[7] . " отклонил вызов";
//continue;
}
}
if ($row[8] == "AGENTDUMP" ) {
$reason = $row[7] . " отклонил вызов";
}
$linea_pdf = array(date("d.m.Y",$call_start_timestamp),$queue_name,$origposition,$caller_num,$agent_name,date("H:i:s",$call_start_timestamp),$queue_wait_time,$agent_hold_time,date("H:i:s",$agent_answer_time),$call_time,date("H:i:s",$call_end_time),$reason,date("H",$call_start_timestamp));
$data_pdf[]=$linea_pdf;
?>
<TR>
<TD><?= date("d.m.Y",$call_start_timestamp) ?></TD>
<TD><?= $queue_name ?></TD>
<TD><?= $origposition ?></TD>
<TD><?= $caller_num ?></TD>
<TD><?= $agent_name ?></TD>
<TD><?= date("H:i:s",$call_start_timestamp) ?></TD>
<TD><?= $queue_wait_time ?></TD>
<TD><?= $agent_hold_time ?></TD>
<TD> <?= date("H:i:s",$agent_answer_time) ?> </TD>
<TD><?= $call_time ?></TD>
<TD><?= date("H:i:s",$call_end_time) ?></TD>
<TD><?= $reason ?></TD>
<TD><?= date("H",$call_start_timestamp) ?></TD>
</TR>
<?php } ?>
<?php } ?>
</TBODY>
</TABLE>
<?php
print_exports($header_pdf,$data_pdf,$width_pdf,$title_pdf,$cover_pdf);
?>
<TABLE width='99%' cellpadding=3 cellspacing=3 border=0 class='sortable' id='table1' >
<CAPTION>
<a href='#0'><img src='images/go-up.png' border=0 class='icon' width=16 height=16
<?php
tooltip($lang["$language"]['gotop'],200);
?>
></a>
<?php echo $lang["$language"]['answered_calls_by_agent']?>
</CAPTION>
<THEAD>
<TR>
<TH><?php echo $lang["$language"]['agent']?></TH>
<TH><?php echo $lang["$language"]['Calls']?></TH>
<TH><?php echo $lang["$language"]['percent']?> <?php echo $lang["$language"]['Calls']?></TH>
<TH><?php echo $lang["$language"]['calltime']?></TH>
<TH><?php echo $lang["$language"]['percent']?> <?php echo $lang["$language"]['calltime']?></TH>
<TH><?php echo $lang["$language"]['avg']?> <?php echo $lang["$language"]['calltime']?></TH>
<TH><?php echo $lang["$language"]['holdtime']?></TH>
<TH><?php echo $lang["$language"]['avg']?> <?php echo $lang["$language"]['holdtime']?></TH>
</TR>
</THEAD>
<TBODY>
<?php
$header_pdf=array($lang["$language"]['agent'],$lang["$language"]['Calls'],$lang["$language"]['percent'],$lang["$language"]['calltime'],$lang["$language"]['percent'],$lang["$language"]['avg'],$lang["$language"]['holdtime'],$lang["$language"]['avg']);
$width_pdf=array(25,23,23,23,23,25,25,20);
$title_pdf=$lang["$language"]['answered_calls_by_agent'];
$contador=0;
$query1 = "";
$query2 = "";
$data_pdf = array();
if($total_calls2>0) {
foreach($total_calls2 as $agent=>$val) {
$contavar = $contador +1;
$cual = $contador % 2;
if($cual>0) { $odd = " class='odd' "; } else { $odd = ""; }
$query1 .= "val$contavar=".$total_time2["$agent"]."&var$contavar=$agent&";
$query2 .= "val$contavar=".$val."&var$contavar=$agent&";
$time_print = seconds2minutes($total_time2["$agent"]);
$avg_time = $total_time2["$agent"] / $val;
$avg_time = round($avg_time,2);
$avg_print = seconds2minutes($avg_time);
echo "<TR $odd>\n";
echo "<TD>$agent</TD>\n";
echo "<TD>$val</TD>\n";
if($grandtotal_calls > 0) {
$percentage_calls = $val * 100 / $grandtotal_calls;
} else {
$percentage_calls = 0;
}
$percentage_calls = number_format($percentage_calls,2);
echo "<TD>$percentage_calls ".$lang["$language"]['percent']."</TD>\n";
echo "<TD>$time_print ".$lang["$language"]['minutes']."</TD>\n";
if($grandtotal_time > 0) {
$percentage_time = $total_time2["$agent"] * 100 / $grandtotal_time;
} else {
$percentage_time = 0;
}
$percentage_time = number_format($percentage_time,2);
echo "<TD>$percentage_time ".$lang["$language"]['percent']."</TD>\n";
//echo "<TD>$avg_time ".$lang["$language"]['secs']."</TD>\n";
echo "<TD>$avg_print ".$lang["$language"]['minutes']."</TD>\n";
echo "<TD>".$total_hold2["$agent"]." ".$lang["$language"]['secs']."</TD>\n";
$avg_hold = $total_hold2["$agent"] / $val;
$avg_hold = number_format($avg_hold,2);
echo "<TD>$avg_hold ".$lang["$language"]['secs']."</TD>\n";
echo "</TR>\n";
$linea_pdf = array($agent,$val,"$percentage_calls ".$lang["$language"]['percent'],$total_time2["$agent"],"$percentage_time ".$lang["$language"]['percent'],"$avg_time ".$lang["$language"]['secs'],$total_hold2["$agent"]." ".$lang["$language"]['secs'], "$avg_hold ".$lang["$language"]['secs']);
$data_pdf[]=$linea_pdf;
$contador++;
}
$query1.="title=".$lang["$language"]['total_time_agent']."$graphcolor";
$query2.="title=".$lang["$language"]['no_calls_agent']."$graphcolor";
}
?>
</TBODY>
</TABLE>
<?php
if($total_calls2>0) {
print_exports($header_pdf,$data_pdf,$width_pdf,$title_pdf,$cover_pdf);
}
?>
<BR>
<?php
if($total_calls2>0) {
echo "<TABLE width='99%' cellpadding=3 cellspacing=3 border=0>\n";
echo "<THEAD>\n";
echo "<TR><TD align=center bgcolor='#fffdf3' width='100%'>\n";
echo "</TD><TD align=center bgcolor='#fffdf3' width='100%'>\n";
echo "</TD></TR>\n";
echo "</THEAD>\n";
echo "</TABLE><BR>\n";
}
?>
</div>
</div>
</div>
<script type="text/javascript" src="js/wz_tooltip.js"></script>
</body>
</html>