[Bug] Downloads not correctly reported

[pef-tl]

What happened?

Hello,
I want to register some file downloads in Matomo in dedicated "Downloads" report.
But when I use the javascript method 'tracklink' with 'download' parameter, I can only see some sort of download event in user activity :

But nothing in Downloads report :

What should happen?

Display downloads reports

How can this be reproduced?

I use javacript _paq.push('trackLink','http://...','download') to send this request :
https://xxx.matomo.cloud/matomo.php?download=http%3A%2F%2Flocalhost%3A9000%2Fmtm_dl_files%2FCOC_ORIG_RRT105698-RRT10-190243-007.pdf&idsite=2&rec=1&r=969715&h=14&m=3&s=53&url=http%3A%2F%2Flocalhost%2Ftool-park%2Fmytools%2F538847%2Farchive&urlref=http%3A%2F%2Flocalhost%3A9000%2Fapps%2Fapp%2Findex.html%23%2Ftool-park%2Fmytools%2F538847%2Farchive&uid=rolls_test&_id=f37b211d40125e34&_idn=0&send_image=0&_rcn=QRCodes&_refts=1732624389&dimension1=25084&pf_net=30&pf_srv=3&pf_tfr=0&pf_dm1=47&pf_dm2=140&pf_onl=85&pv_id=oxN9c8&uadata=%7B%7D&pdf=1&qt=0&realp=0&wma=0&fla=0&java=0&ag=0&cookie=1&res=1920x1080

I tried also to append an anchor in the DOM with 'matomo_download' class : same request is sent, but still no report

Matomo version

hosted matomo.cloud

PHP version

No response

Server operating system

No response

What browsers are you seeing the problem on?

Firefox

Computer operating system

No response

Relevant log output

No response

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• The provided steps to reproduce is a minimal reproducible of the Bug.

[sgiehl]

Hey @pef-tl,

thanks for raising this issue. Did some time pass by between the download has been tracked and you were looking at the report?
Processing the reports in cloud is not instant, so it might take a couple of hours till data shown in the live reports end up in all other reports.

[pef-tl]

Yes, still no data in report :

[randy-innocraft]

Hi @pef-tl ,

Could you please let us know if you are still not seeing data in your "Downloads" report?

[pef-tl]

Hi,
Report are now correct. I think it was because we had to set full/complete URL of downloaded documents