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jira_ticket.py
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jira_ticket.py
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"""
This utility cretae jira tickets from help form
"""
from jira.client import JIRA
import base64
from email.mime.text import MIMEText
from email.mime.multipart import MIMEMultipart
from email.header import Header
from email.utils import formataddr
import smtplib
import urllib
import yaml
import os
def send_email():
subject="New Ticket in DESRELEASE"
toemail = '[email protected]'
fromemail = '[email protected]'
s = smtplib.SMTP('smtp.ncsa.illinois.edu')
text = "https://opensource.ncsa.illinois.edu/jira/projects/DESRELEASE"
MP1 = MIMEText(text, 'plain')
msg = MIMEMultipart('alternative')
msg['Subject'] = subject
msg['From'] = formataddr((str(Header('DESRELEASE JIRA', 'utf-8')), fromemail))
msg['To'] = toemail
msg.attach(MP1)
s.sendmail(fromemail, toemail, msg.as_string())
s.quit()
def send_email_desdm():
subject="New Ticket in DESHELP"
toemail = '[email protected]'
fromemail = '[email protected]'
s = smtplib.SMTP('smtp.ncsa.illinois.edu')
text = "https://opensource.ncsa.illinois.edu/jira/projects/DESHELP"
MP1 = MIMEText(text, 'plain')
msg = MIMEMultipart('alternative')
msg['Subject'] = subject
msg['From'] = formataddr((str(Header('DESHELP JIRA', 'utf-8')), fromemail))
msg['To'] = toemail
msg.attach(MP1)
s.sendmail(fromemail, toemail, msg.as_string())
s.quit()
def create_ticket(first, last, email, topics, subject, question):
with open('config/desaccess.yaml', 'r') as cfile:
conf = yaml.load(cfile)['jira']
my_string_u = base64.b64decode(conf['uu']).decode().strip()
my_string_p = base64.b64decode(conf['pp']).decode().strip()
"""
This function creates the ticket coming form the help form
"""
jira = JIRA(
server="https://opensource.ncsa.illinois.edu/jira/",
basic_auth=(my_string_u, my_string_p))
body = """
*ACTION ITEMS*
- Please ASSIGN this ticket if it is unassigned.
- PLEASE SEND AN EMAIL TO *%s* to reply to this ticket
- COPY the answer in the comments section and ideally further communication.
- PLEASE close this ticket when resolved
*Name*: %s %s
*Email*: %s
*Topics*:
%s
*Question*:
%s
""" % (email, first, last, email, topics, question)
issue = {
'project' : {'key': 'DESRELEASE'},
'issuetype': {'name': 'Task'},
'summary': 'Q: %s' % subject,
'description' : body,
#'reporter' : {'name': 'desdm-wufoo'},
}
new_jira_issue = jira.create_issue(fields=issue)
assignment_success = False
try:
assignment_success = jira.assign_issue(new_jira_issue, os.environ['JIRA_DEFAULT_ASSIGNEE'])
except:
pass
#send_email()
def create_ticket_desdm(first, last, email, username, topics, question):
with open('config/desaccess.yaml', 'r') as cfile:
conf = yaml.load(cfile)['jira']
my_string_u = base64.b64decode(conf['uu']).decode().strip()
my_string_p = base64.b64decode(conf['pp']).decode().strip()
"""
This function creates the ticket coming form the help form
"""
jira = JIRA(
server="https://opensource.ncsa.illinois.edu/jira/",
basic_auth=(base64.b64decode(my_string_u).decode(), base64.b64decode(my_string_p).decode()))
body = """
PLEASE SEND AN EMAIL TO %s when
ticket is resolved and CONFIRM that it was done
in the comments section of the ticket
------------------------------
*Name*: %s %s
*Email*: %s
*Username* (if entered) : %s
*Quick help checkboxes*:
%s
*Extra information*:
%s
""" % (email, first, last, email, username, topics, question)
issue = {
'project' : {'key': 'DESHELP'},
'issuetype': {'name': 'Task'},
'summary': 'Help with DESDM account',
'description' : body,
'reporter' : {'name': 'desdm-wufoo'},
}
jira.create_issue(fields=issue)
send_email_desdm()