spoke-hello-world.yml

---
- name: Implement closed loop automation with Ansible and ServiceNow
  hosts: localhost
  connection: local
  gather_facts: no
  vars_files:
    - ./vars/default_vars.yml
    - ./credentials/servicenow-credentials.yml
    - ./credentials/gmail_creds.yml

  tasks:
    - name: Create ServiceNow Change Request
      servicenow.itsm.change_request:
        instance:
          host: "https://{{ SN_INSTANCE }}.service-now.com"
          username: "{{ SN_USERNAME }}"
          password: "{{ SN_PASSWORD }}"
        type: normal
        priority: high
        risk: moderate
        other:
          approval: requested
        state: assess
        assignment_group: "CAB Approval"
        short_description: Hello World Change Request
        description: Hello World Change Request
      register: new_change_request

    - name: Print out Change Request number
      ansible.builtin.debug:
        msg: "The newly created change request is {{ new_change_request.record.number }}. Awaiting approval from Change Advisory Board."

    - name: Print out Change Request details
      ansible.builtin.debug:
        var: new_change_request

    #https://www.infinitypp.com/ansible/email-notifications-with-examples/
    - name: Sending an email requesting approval
      community.general.mail:
        host: smtp.gmail.com
        port: 587
        username: "{{ gmail_username }}"
        password: "{{ gmail_password }}"
        to:
        - "{{ primary_approver }}"
        - "{{ secondary_approver }}"
        subject: "Approval request for ServiceNow Change Request {{ new_change_request.record.number }}"
        body: "You have a new CR Approval request. Please click on this URL to approve: https://{{ SN_INSTANCE }}.service-now.com/nav_to.do?uri=change_request.do?sysparm_query=number={{ new_change_request.record.number }}"

    - name: Wait for Change Request approval
      servicenow.itsm.change_request_info:
        instance:
          host: "https://{{ SN_INSTANCE }}.service-now.com"
          username: "{{ SN_USERNAME }}"
          password: "{{ SN_PASSWORD }}"
        sys_id: "{{ new_change_request.record.sys_id }}"
      register: change_request_status
      until: change_request_status.records[0].state == "scheduled"
      retries: 50
      delay: 10


    - name: Print out Change Request state
      ansible.builtin.debug:
        msg: "The current state of the change request is {{ change_request_status.records[0].state }}."

    - name: Do the actual Ansible Task
      ansible.builtin.debug:
        msg:
          - "{{ hello_world_msg }}"

    - name: Move the Change request state to Review
      servicenow.itsm.change_request:
        instance:
          host: "https://{{ SN_INSTANCE }}.service-now.com"
          username: "{{ SN_USERNAME }}"
          password: "{{ SN_PASSWORD }}"
        state: "{{ item }}"
        sys_id: "{{ new_change_request.record.sys_id }}"
      loop:
        - "implement"
        - "review"

    - name: Close the ServiceNow Change Request
      servicenow.itsm.change_request:
        instance:
          host: "https://{{ SN_INSTANCE }}.service-now.com"
          username: "{{ SN_USERNAME }}"
          password: "{{ SN_PASSWORD }}"
        close_code: "successful"
        close_notes: "Closed"
        state: closed
        sys_id: "{{ new_change_request.record.sys_id }}"

    - name: Sending a success email
      mail:
        host: smtp.gmail.com
        port: 587
        username: "{{ gmail_username }}"
        password: "{{ gmail_password }}"
        to:
        - "{{ primary_approver }}"
        - "{{ secondary_approver }}"
        subject: "Change Request {{ new_change_request.record.number }} Successful"
        body: "Your ServiceNow Change Request {{ new_change_request.record.number }} has been completed successfully!"



    #state
    # -5 is just created
    # -4 means approval has been requested
    # -3 means partial approval
    # -2 means it has been approved
    # -1 means it is in the implement stage
    # 0 means it is in the review state
    # 3 means CR closed successfully (perhaps with issues)

    #approval
    # - not requested
    # - requested
    # - approved

    #close_code
    # - successful
    # - successful with issues
    # - unsuccessful

    #closed_notes