WSL Error: WslRegisterDistribution failed with error: 0x80370102

[simonaberbece]

Hi, I tried installing Docker, but once I start it, the engine stops due to a WSL error. I think the problem might be related to the enabling of the virtualization. I am currently working on Windows Pro 11. I opened the windows features and made sure the following features are installed: VM-Platform, Windows Subsystem for Linux and Hyper-V. I also entered BIOS to make sure 'Intel (R) Virtualization Technology' is enabled. Moreover, when I enter Task Manager, it appears like virtualization is enabled.

However, when I try to input 'Get-WmiObject -Query "select * from Win32_Processor" | Select-Object -Property Name, VirtualizationFirmwareEnabled' in the terminal (admministrator) I get the following message:

Name VirtualizationFirmwareEnabled

---

13th Gen Intel(R) Core(TM) i7-1355U False

Nonetheless, when I try to install Ubuntu by using the command ' wsl.exe --install Ubuntu', I get the following error:

Ubuntu ist bereits installiert.

Ubuntu wird gestartet...

Installing, this may take a few minutes...

WslRegisterDistribution failed with error: 0x80370102

Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.

However, I tried to disable and enable again all these features and to uninstall wsl and start over, but I got the same result. Let me know how I can proceed. Thank you!

[github-actions]

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View similar issues

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Open similar issues:

• WslRegisterDistribution failed with error: 0x80370102 with Virtualization enabled (#11850), similarity score: 0.80
• WslRegisterDistribution failed with error: 0x80370102 (#9656), similarity score: 0.79

Closed similar issues:

• WslRegisterDistribution failed with error: 0x80370102 Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS. (#11674), similarity score: 0.79
• WSL2 and Windows 11 Home (WslRegisterDistribution failed with error: 0x80370102) (#8649), similarity score: 0.78
• WslRegisterDistribution failed with error: 0x80370114 (#11856), similarity score: 0.77

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[github-actions]

Diagnostic information

Found '/question', adding tag 'question'
Found '/feature', adding tag 'feature'
Found '/emailed-logs', adding tag 'emailed-logs'

[simonaberbece]

/question

[github-actions]

Diagnostic information

Found '/question', adding tag 'question'

[elsaco]

@simonaberbece in an elevated pwsh session run get-windowsOptionalFeature -online -FeatureName virtualmachineplatform and check if enabled.

Sample output:

PS C:\Users\elsaco> get-windowsOptionalFeature -online -FeatureName virtualmachineplatform

FeatureName      : VirtualMachinePlatform
DisplayName      : Virtual Machine Platform
Description      : Enables platform support for virtual machines
RestartRequired  : Possible
State            : Enabled
CustomProperties :

and

PS C:\Users\elsaco> (gcim win32_processor).VirtualizationFirmwareEnabled
True

[simonaberbece]

I ran get-windowsOptionalFeature -online -FeatureName virtualmachineplatform in powershell and got the output:
FeatureName : VirtualMachinePlatform
DisplayName : VM-Plattform
Description : Aktiviert die Plattformunterstützung für virtuelle Computer.
RestartRequired : Possible
State : Enabled
CustomProperties :

[zcobol]

According to Windows API documentation error 0x80370102 means The virtual machine could not be started because a required feature is not installed.

Please recheck your setup. Also check the filesystem(s) for errors.

[simonaberbece]

However, I opened the windows features and made sure the following features are installed: VM-Platform, Windows Subsystem for Linux and Hyper-V. I also entered BIOS to make sure 'Intel (R) Virtualization Technology' is enabled. Moreover, when I enter Task Manager, it appears like virtualization is enabled. Did I miss something or is it any additional feature I didn't enable or method I forgot about?
Moreover, how do I check the filesystem for errors?