Intermittent crash on "Print Options" page

[data-sync-user]

Steps to reproduce

1. Fresh install the Firefox application.
2. Open a website with extensive data (BBC, Amazon).
3. Go to Hamburger menu → Share → Print.
4. Observe the behavior.

Expected behavior

The “Print Options” page opens and doesn’t crash.

Actual behavior

The “Print Options” page opens but crashes after a few seconds.

This issue was observed only on

Notes:

This issue occurs INTERMITTENTLY.

This issue was only observed on iPhone 14 Pro Max (iOS 16.2).

Device & build information

• Device: iPhone 14 Pro Max (iOS 16.2)
• Build version: v135 (49615)
• First seen version: ?

┆Issue is synchronized with this Jira Bug

[nbhasin2]

@dicarobinho could you take a look at this? Wonder if its related to menu changes

Cc @FilippoZazzeroni as second set of eyes

[data-sync-user]

➤ Nishant Bhasin commented:

cc Isabella Filippo Zazzeroni

[data-sync-user]

➤ Isabella commented:

HiAdina Petridean – Can you please help us out with a bit more testing around this?

It would be useful to know if this crash reproduces on the old TestFlight build for v132.0. (This will tell us if it possibly has something to do with work merged in v133.)

Also, approximately how often can you get this crash to happen? Is it very rare? Or is it easy to trigger after a few tries?

You mentioned you only observed on the iOS 16 iPhone 14 Pro Max. Did you try on another iOS 16 device by any chance?

And you couldn’t reproduce at all on iOS 15, 17, or 18?

Thanks a bunch for the details! 🙏

P.S. I believe the TestFlight build for v132 will only be available for a few more days since it’s quite old…

[data-sync-user]

➤ Alexandru Farcasanu commented:

My findings:

I had a discussion with Adina Petridean from QA. She suggested me to try on 14 Pro Max with iOS 16.2. I have only a simulator with that specs.I was able to reproduce the crash for 2-3 times but only when reload and spamming the print button. (using the share button from the newest toolbar, because is easier to reach the print option)Steps:

1. Reload a page like amazon.com ( http://amazon.com/ )
2. Don't wait to be fully reloaded and press on the share button (fast as possible) and choose the print option.
3. Close the print sheet and repeat steps from above. (fast as possible)

After crash appear, I can't see any useful informations for that crash. What I know and I can confirm, this crash is not related to the newest Main Menu.

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