diff --git a/backup-tools/README.md b/backup-tools/README.md
index 446de74..5e0b5c4 100644
--- a/backup-tools/README.md
+++ b/backup-tools/README.md
@@ -25,7 +25,7 @@ Google Cloud bucket on a regular basis.
 
 ## Limitations
 
-* Only the first 250 test cases are exported.
+* Some test cases (max 5%) are not exported for unknown reasons.
 * Not all custom fields are captured in [testrail-import.cfg](https://github.com/mozilla-mobile/testops-tools/blob/main/backup-tools/testrail-import.cfg).
   * The following fields are known to be not imported: Automation, Automation Coverage, Sub Test Suite(s), Automated Test Name(s), Notes.
   * The following fields may not be imported properly: Type, Priority, AssignedTo, Estimate, References.
diff --git a/backup-tools/backup_testrail.py b/backup-tools/backup_testrail.py
index fd5b42f..d783f0f 100644
--- a/backup-tools/backup_testrail.py
+++ b/backup-tools/backup_testrail.py
@@ -10,15 +10,24 @@ def create_csv(project_id, project_name, suite_id, suite_name):
     
     now = datetime.now()
     testrail = TestRail()
-    response = testrail.test_cases(project_id, suite_id)
     
-    # Get only the cases only
-    cases = response['cases']
+    # TestRail API limits 250 test cases to be fetched at a time.
+    # We repeatedly fetch test cases until there's no more left.
+    offset_count = 0
+    cases = []
+    more_cases = [{}]
+    while len(more_cases) > 0:
+        response = testrail.test_cases(project_id, suite_id, offset_count)
+        more_cases = response['cases']
+        cases += more_cases
+        offset_count = len(cases)
+    print("TOTAL: {0} cases fetched".format(len(cases)))
     
     # Do not create backup for empty suites
     if len(cases) == 0:
+        print("No backup file is created because the test suite is empty.")
         return
-    
+
     output_json_file = "backup_{project}_{suite}_{year}-{month}-{day}.json".format(
         project=project_name, 
         suite=suite_name,
@@ -47,7 +56,7 @@ def create_csv(project_id, project_name, suite_id, suite_name):
         csv_writer.writerow(backup_fields) 
 
         # Print rows (including unravel the Steps and Expected Results)
-        for case in cases[1:]:
+        for case in cases:
             first_row = [case.get(field, '') for field in backup_fields[:-2]] # need treatment for steps
             steps = case['custom_steps_separated']
             if steps:
diff --git a/backup-tools/testrail.py b/backup-tools/testrail.py
index f9053b0..e48c0ca 100644
--- a/backup-tools/testrail.py
+++ b/backup-tools/testrail.py
@@ -24,10 +24,10 @@ def project(self, testrail_project_id):
             'get_project/{0}'.format(testrail_project_id))
 
     # API: Cases
-    def test_cases(self, testrail_project_id, testrail_test_suite_id):
+    def test_cases(self, testrail_project_id, testrail_test_suite_id, offset = 0):
         return self.client.send_get(
-            'get_cases/{0}&suite_id={1}'
-            .format(testrail_project_id, testrail_test_suite_id))
+            'get_cases/{0}&suite_id={1}&offset={2}'
+            .format(testrail_project_id, testrail_test_suite_id, offset))
 
     def test_case(self, testrail_test_case_id):
         return self.client.send_get(