QMS error across multiple versions of QGIS "A failure in the SSL library occurred (_ssl.c:1129)"

[Bally33]

I have been getting this error across multiple versions of QGIS. Any time a search is done this error message appears. I've tried uninstalling and reinstalling QMS many times but nothing seems to change.

Error of processing! SSLError: HTTPSConnectionPool(host=1qms.nextgis.coml, port=443): Max retries exceeded with url: /api/ vl/geoservices?search=sat (Caused by SSLError(SSLError(1, 'A failure in the SSL library occurred (_ssl.c:1129))))

Any help would be much appreciated!

[simgislab]

pinning this issue as this is a common question

Hello, such errors are typically related to connectivity issues on the particular machine:

• problems with SSL certificates (misconfiguration via environment parameters, outdated/invalid certificates etc.)
• incorrect/problematic/unset proxy, firewall, VPN settings
• provider issues or blocking of particular IPs
• overly protective antiviruses

Few things to check:

1. Does qms.nextgis.com opens fine in the regular browser on the same machine
2. Proxy, if present on company network is correctly set in QGIS settings
3. Try connecting the same machine via different provider (cellphone?) and see the problem persists
4. VPN, if you have any, try to turn it off

Assorted product titles known to create connectivity issues affecting QMS: Kerio, ZScaler

Generally, these are not QMS issues and typically are dealt with by your company admins.

We can provide more in depth analysis on paid basis. Remote access to the machine might be required.

[Bally33]

Thanks for the reply,

Yes I turned out the issue was with the corporate VPN.
Disabling the VPN did the trick!
Though I will have to connect with them to find a more favorable work around.

Cheers

[simgislab]

thanks for feedback, I've updated my list to include VPNs