Communication

Chat

Chat (currently on Slack) is the primary mode of communication at nilenso

Channel Guidelines

#general is for important company-wide announcements that everyone needs to see
#finance is for important finance-related announcements
#sales is for discussing sales leads including existing clients' contractual changes
#decisions is to announce decisions that merit company-wide visibility.
#operations is for day-to-day discussions about the office
#space is for discussions relating to the physical office -- what needs to be bought, disposed of, repaired, cared for
#wfh-leaves-ooo is self explanatory, and is for when you're working from home, or out of the office
#sundry is for everything else, don't post anything important here!
A separate channel for each stream of work/project. For ex. each client project gets a separate channel. Project related chatter goes there.
if you're unsure where a message belongs, ask

Tagging

Tag the intended recipients of the message in the message
Tag @here when you want everyone online to see the message
Tag @channel when you're making important announcements. Use prudently
Avoid tagging folks on messages in #sundry or on non-critical messages unless you know they are free
If someone has taken the effort to type a message intended for you, do respond to it. Not responding could seem like you're ignoring them
Make time to check internal Chat regularly during core working hours, and respond to messages

Formatting

Format your messages for better readability
Slack supports markdown. The fundamental principles of a well-formatted message stay the same
- Break up large pieces of content into smaller chunks
- Visually segregate the chunks with lines or headers
- Order lists where that makes sense
- Bold or italics for emphasis
- Share snippets of code in blocks
- Avoid capitalising your message or using title case

Timing

Chat can be used during core and outside working hours as long as you are judicious about tagging

Email

Email is intended for more formal communication. In the interest of transparency, ensure that the appropriate groups are copied on all company emails

Guidelines

Offers to candidates
Sales discussions / negotiations
Summarizing personnel-related discussions
Leaves
Resignation
Long form company-wide messages

Tagging

[email protected] for all company communications with clients and vendors
[email protected] for all accounts and finance related communication with CAs, banks, investment companies, auditors etc
[email protected] for all company-wide announcements (this is internal and cannot be posted to from outside the organization)
[email protected] for all hiring related conversations
bills@nilenso for forwarding any bills that are spent on the company cards including subscriptions, licenses and one-off payments
[email protected] for all leave intimations
[email protected] if you'd like to send an email to everyone at nilenso
[email protected] for personnel related matters
[email protected] to report harrassment or issues you are facing at nilenso. All communication on this thread will be kept confidential
We may create other small, temporary groups as and when required. For e.g. [email protected] is used when we run internships

Formatting

Use formatting afforded by your email client or text editor as appropriate. Ensure good readability for the intended recipient(s)
Use an email signature as appropriate

Timing

Email can be used during core and outside working hours

Face to face

Formal meetings, casual catch ups and everything in between

Guidelines

Interview discussions
Finstrat meetings
Daily catch ups
Everything else

Tagging

Try to "just do it!" whenever you can (especially 1:1 catch ups)
If specific folks need to be at a meeting, ask them about their availability and send out a meeting invite in advance
Ensure that there is a video call link so remote folks can join in

Timing

Meetings are not asynchronous, be respectful of time
- Do not be late
- Come prepared
- Take breaks where they make sense
- The person who convened the meeting should be responsible for wrapping it up on time

Telegram: nilenso

Used when chat fails

Guidelines

Company related messages to folks who need to be reached urgently, but are not responding on Chat during or adjacent to core working hours

Tagging

Tag the intended recipients of the message on Telegram

Timing

Use this mode of communication sparingly
Avoid using it outside core working hours

Telegram: nilenso social

Strictly fun only!

Guidelines

Non-company related messages
Planning get-togethers outside working hours
Do not assume or expect anyone to check regularly or respond in a timely manner

Timing

It's fine to post here outside working hours, but please be respectful / reasonable

Phone

Generally only used when all else fails

Guidelines

Be respectful. If the person you're calling does not answer, don't call repeatedly except in an emergency

Timing

Call at reasonable hours except in an emergency