diff --git a/pkg/common/storage/cache/redis/token.go b/pkg/common/storage/cache/redis/token.go
index b822596582..24e9c30050 100644
--- a/pkg/common/storage/cache/redis/token.go
+++ b/pkg/common/storage/cache/redis/token.go
@@ -19,8 +19,8 @@ import (
 	"github.com/openimsdk/open-im-server/v3/pkg/common/storage/cache"
 	"github.com/openimsdk/open-im-server/v3/pkg/common/storage/cache/cachekey"
 	"github.com/openimsdk/tools/errs"
-	"github.com/openimsdk/tools/utils/stringutil"
 	"github.com/redis/go-redis/v9"
+	"strconv"
 	"time"
 )
 
@@ -58,9 +58,12 @@ func (c *tokenCache) GetTokensWithoutError(ctx context.Context, userID string, p
 	}
 	mm := make(map[string]int)
 	for k, v := range m {
-		mm[k] = stringutil.StringToInt(v)
+		state, err := strconv.Atoi(v)
+		if err != nil {
+			return nil, errs.WrapMsg(err, "redis token value is not int", "value", v, "userID", userID, "platformID", platformID)
+		}
+		mm[k] = state
 	}
-
 	return mm, nil
 }
 
diff --git a/pkg/common/storage/controller/msg.go b/pkg/common/storage/controller/msg.go
index ba3d7b9e81..16a7b1c9b7 100644
--- a/pkg/common/storage/controller/msg.go
+++ b/pkg/common/storage/controller/msg.go
@@ -446,7 +446,7 @@ func (db *commonMsgDatabase) GetMsgBySeqsRange(ctx context.Context, userID strin
 
 func (db *commonMsgDatabase) GetMsgBySeqs(ctx context.Context, userID string, conversationID string, seqs []int64) (int64, int64, []*sdkws.MsgData, error) {
 	userMinSeq, err := db.seqUser.GetUserMinSeq(ctx, conversationID, userID)
-	if err != nil && errs.Unwrap(err) != redis.Nil {
+	if err != nil {
 		return 0, 0, nil, err
 	}
 	minSeq, err := db.seqConversation.GetMinSeq(ctx, conversationID)
@@ -457,15 +457,28 @@ func (db *commonMsgDatabase) GetMsgBySeqs(ctx context.Context, userID string, co
 	if err != nil {
 		return 0, 0, nil, err
 	}
-	if userMinSeq < minSeq {
+	userMaxSeq, err := db.seqUser.GetUserMaxSeq(ctx, conversationID, userID)
+	if err != nil {
+		return 0, 0, nil, err
+	}
+	if userMinSeq > minSeq {
 		minSeq = userMinSeq
 	}
-	var newSeqs []int64
+	if userMaxSeq > 0 && userMaxSeq < maxSeq {
+		maxSeq = userMaxSeq
+	}
+	newSeqs := make([]int64, 0, len(seqs))
 	for _, seq := range seqs {
+		if seq <= 0 {
+			continue
+		}
 		if seq >= minSeq && seq <= maxSeq {
 			newSeqs = append(newSeqs, seq)
 		}
 	}
+	if len(newSeqs) == 0 {
+		return minSeq, maxSeq, nil, nil
+	}
 	successMsgs, failedSeqs, err := db.msg.GetMessagesBySeq(ctx, conversationID, newSeqs)
 	if err != nil {
 		if err != redis.Nil {