Moonlight on Samsung TV does not connect via NVIDIA GPU in 1080p & 4K

[WholeSon]

Is there an existing issue for this?

• I have searched the existing issues

Is your issue described in the documentation?

• I have read the documentation

Is your issue present in the nightly release?

• This issue is present in the nightly release

Describe the Bug

Moonlight on Samsung TV does not connect via NVIDIA GPU in 1080p & 4K

Additional Context

• Host:
  • PC.
  • Windows 11.
  • Sunshine v0.22.1.
  • Hardware Encoding (GPU HEVC).
  • Wi-Fi 6 (802.11ax) 5 GHz
• Client:
  • Samsung TV UE50TU7097.
  • Moonlight is installed according to https://github.com/OneLiberty/moonlight-chrome-tizen.git
  • GigE.
• Stream Test:
  • 4K.
  • 60 FPS.
  • 80 Mbps.

Host Operating System

Windows

Operating System Version

Windows 11

Architecture

64 bit

Sunshine commit or version

0.22.1

Package

Windows - installer

GPU Type

NVIDIA
Intel(R)

GPU Model

GeForce RTX 4050 Laptop GPU
Iris(R) Xe Graphics

GPU Driver/Mesa Version

NVIDIA - 31.0.15.5176 (Game Ready ver. 551.76)
Intel - 31.0.101.4575

Config

mouse = disabled
encoder = nvenc
resolutions = [
    1920x1080,
    3840x2160
]
origin_web_ui_allowed = pc
keyboard = disabled
fps = [30,60]
upnp = enabled
resolutions = [
    1920x1080,
    3840x2160
]
encoder = nvenc
mouse = disabled

Relevant log output when turned on

[2024:03:15:15:45:04]: Info: Sunshine version: 0.22.1
[2024:03:15:15:45:05]: Info: nvprefs: No need to modify application profile settings
[2024:03:15:15:45:05]: Info: nvprefs: Changed OGL_CPL_PREFER_DXPRESENT to OGL_CPL_PREFER_DXPRESENT_PREFER_ENABLED for base profile
[2024:03:15:15:45:05]: Info: Compiling shaders...
[2024:03:15:15:45:05]: Info: System tray created
[2024:03:15:15:45:05]: Info: Compiled shaders
[2024:03:15:15:45:05]: Info: Trying encoder [nvenc]
[2024:03:15:15:45:05]: Info: ddprobe.exe [1] [] returned: 0x00000000
[2024:03:15:15:45:05]: Info: Set GPU preference: 1
[2024:03:15:15:45:05]: Error: Failed to sync desktop to thread [0x000000AA]
[2024:03:15:15:45:05]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:45:05]: Info: Active GPU has HAGS disabled
[2024:03:15:15:45:05]: Info: Using realtime GPU priority
[2024:03:15:15:45:05]: Error: Failed to sync desktop to thread [0x000000AA]
[2024:03:15:15:45:05]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:45:05]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:45:05]: Info: Display refresh rate [240Hz]
[2024:03:15:15:45:05]: Info: Requested frame rate [60fps]
[2024:03:15:15:45:05]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:45:05]: Info: Encoder [nvenc] is not supported on this GPU
[2024:03:15:15:45:05]: Error: Couldn't find any working encoder matching [nvenc]
[2024:03:15:15:45:05]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2024:03:15:15:45:05]: Info: Trying encoder [quicksync]
[2024:03:15:15:45:05]: Error: Failed to sync desktop to thread [0x000000AA]
[2024:03:15:15:45:05]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:45:05]: Info: Active GPU has HAGS disabled
[2024:03:15:15:45:05]: Info: Using realtime GPU priority
[2024:03:15:15:45:05]: Error: Failed to sync desktop to thread [0x000000AA]
[2024:03:15:15:45:05]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:45:05]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:45:05]: Info: Display refresh rate [240Hz]
[2024:03:15:15:45:05]: Info: Requested frame rate [60fps]
[2024:03:15:15:45:05]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:45:05]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:45:05]: Info: Color depth: 8-bit
[2024:03:15:15:45:05]: Info: Color range: [JPEG]
[2024:03:15:15:45:06]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:45:06]: Info: Color depth: 8-bit
[2024:03:15:15:45:06]: Info: Color range: [JPEG]
[2024:03:15:15:45:06]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:45:06]: Info: Color depth: 8-bit
[2024:03:15:15:45:06]: Info: Color range: [JPEG]
[2024:03:15:15:45:06]: Error: [av1_qsv @ 0000020620978280] Current codec type is unsupported
[2024:03:15:15:45:06]: Error: [av1_qsv @ 0000020620978280] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2024:03:15:15:45:06]: Error: Could not open codec [av1_qsv]: Function not implemented
[2024:03:15:15:45:07]: Error: Failed to sync desktop to thread [0x000000AA]
[2024:03:15:15:45:07]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:45:07]: Info: Active GPU has HAGS disabled
[2024:03:15:15:45:07]: Info: Using realtime GPU priority
[2024:03:15:15:45:07]: Error: Failed to sync desktop to thread [0x000000AA]
[2024:03:15:15:45:07]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:45:07]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:45:07]: Info: Display refresh rate [240Hz]
[2024:03:15:15:45:07]: Info: Requested frame rate [60fps]
[2024:03:15:15:45:07]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:45:07]: Info: SDR color coding [Rec. 709]
[2024:03:15:15:45:07]: Info: Color depth: 10-bit
[2024:03:15:15:45:07]: Info: Color range: [JPEG]
[2024:03:15:15:45:07]: Info: 
[2024:03:15:15:45:07]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2024:03:15:15:45:07]: Info: 
[2024:03:15:15:45:07]: Info: Found H.264 encoder: h264_qsv [quicksync]
[2024:03:15:15:45:07]: Info: Found HEVC encoder: hevc_qsv [quicksync]
[2024:03:15:15:45:07]: Info: Configuration UI available at [https://localhost:47990]
[2024:03:15:15:45:08]: Info: Registered Sunshine mDNS service
[2024:03:15:15:45:09]: Info: Completed UPnP port mappings to 192.168.0.2 via http://192.168.0.1:1900/jpkzx/rootDesc.xml

Relevant log output when connected in 1080p 60 fps with GPU on Intel (auto-detection)

[2024:03:15:15:46:17]: Info: Encoder reenumeration is required
[2024:03:15:15:46:17]: Info: Trying encoder [nvenc]
[2024:03:15:15:46:17]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:46:17]: Info: Active GPU has HAGS disabled
[2024:03:15:15:46:17]: Info: Using realtime GPU priority
[2024:03:15:15:46:17]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:46:17]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:46:17]: Info: Display refresh rate [240Hz]
[2024:03:15:15:46:17]: Info: Requested frame rate [60fps]
[2024:03:15:15:46:17]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:46:17]: Info: Encoder [nvenc] is not supported on this GPU
[2024:03:15:15:46:17]: Error: Couldn't find any working encoder matching [nvenc]
[2024:03:15:15:46:17]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2024:03:15:15:46:17]: Info: Trying encoder [quicksync]
[2024:03:15:15:46:18]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:46:18]: Info: Active GPU has HAGS disabled
[2024:03:15:15:46:18]: Info: Using realtime GPU priority
[2024:03:15:15:46:18]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:46:18]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:46:18]: Info: Display refresh rate [240Hz]
[2024:03:15:15:46:18]: Info: Requested frame rate [60fps]
[2024:03:15:15:46:18]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:46:18]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:46:18]: Info: Color depth: 8-bit
[2024:03:15:15:46:18]: Info: Color range: [JPEG]
[2024:03:15:15:46:18]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:46:18]: Info: Color depth: 8-bit
[2024:03:15:15:46:18]: Info: Color range: [JPEG]
[2024:03:15:15:46:18]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:46:18]: Info: Color depth: 8-bit
[2024:03:15:15:46:18]: Info: Color range: [JPEG]
[2024:03:15:15:46:19]: Error: [av1_qsv @ 00000206367ee980] Current codec type is unsupported
[2024:03:15:15:46:19]: Error: [av1_qsv @ 00000206367ee980] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[2024:03:15:15:46:19]: Error: Could not open codec [av1_qsv]: Function not implemented
[2024:03:15:15:46:19]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:46:19]: Info: Active GPU has HAGS disabled
[2024:03:15:15:46:19]: Info: Using realtime GPU priority
[2024:03:15:15:46:19]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:46:19]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:46:19]: Info: Display refresh rate [240Hz]
[2024:03:15:15:46:19]: Info: Requested frame rate [60fps]
[2024:03:15:15:46:19]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:46:19]: Info: SDR color coding [Rec. 709]
[2024:03:15:15:46:19]: Info: Color depth: 10-bit
[2024:03:15:15:46:19]: Info: Color range: [JPEG]
[2024:03:15:15:46:19]: Info: 
[2024:03:15:15:46:19]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2024:03:15:15:46:19]: Info: 
[2024:03:15:15:46:19]: Info: Found H.264 encoder: h264_qsv [quicksync]
[2024:03:15:15:46:19]: Info: Found HEVC encoder: hevc_qsv [quicksync]
[2024:03:15:15:46:19]: Info: Executing [Desktop]
[2024:03:15:15:46:20]: Info: nvprefs: No need to modify application profile settings
[2024:03:15:15:46:20]: Info: nvprefs: No need to modify global profile settings
[2024:03:15:15:46:20]: Info: WLAN interface 0 is now in low latency mode
[2024:03:15:15:46:20]: Info: CLIENT CONNECTED
[2024:03:15:15:46:20]: Info: 
Device Description : Intel(R) Iris(R) Xe Graphics
Device Vendor ID   : 0x00008086
Device Device ID   : 0x000046A6
Device Video Mem   : 128 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x357
Virtual Desktop    : 5360x1440
[2024:03:15:15:46:20]: Info: Active GPU has HAGS disabled
[2024:03:15:15:46:20]: Info: Using realtime GPU priority
[2024:03:15:15:46:20]: Info: Desktop resolution [1920x1080]
[2024:03:15:15:46:20]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:46:20]: Info: Display refresh rate [240Hz]
[2024:03:15:15:46:20]: Info: Requested frame rate [60fps]
[2024:03:15:15:46:20]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.650391,0.326172]
Green Primary      : [0.289062,0.612305]
Blue Primary       : [0.152344,0.0654297]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2024:03:15:15:46:20]: Info: Capture format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:15:46:20]: Info: SDR color coding [Rec. 601]
[2024:03:15:15:46:20]: Info: Color depth: 8-bit
[2024:03:15:15:46:20]: Info: Color range: [MPEG]

Relevant log output when connected in 4K (auto-detection)

[2024:03:15:15:51:42]: Info: nvprefs: No need to modify application profile settings
[2024:03:15:15:51:42]: Info: nvprefs: No need to modify global profile settings
[2024:03:15:15:51:42]: Info: WLAN interface 0 is now in low latency mode
[2024:03:15:15:51:42]: Info: CLIENT CONNECTED
[2024:03:15:15:51:52]: Error: Initial Ping Timeout

Relevant log output when connected in 1080p 60 fps with a pre-installed GPU on NVIDIA in config

[2024:03:15:16:05:15]: Info: Encoder reenumeration is required
[2024:03:15:16:05:15]: Info: Trying encoder [nvenc]
[2024:03:15:16:05:16]: Info: 
Device Description : NVIDIA GeForce RTX 4050 Laptop GPU
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x000028A1
Device Video Mem   : 5921 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 3440x1440
Offset             : 1920x0
Virtual Desktop    : 5360x1440
[2024:03:15:16:05:16]: Info: Active GPU has HAGS disabled
[2024:03:15:16:05:16]: Info: Using realtime GPU priority
[2024:03:15:16:05:16]: Info: Desktop resolution [3440x1440]
[2024:03:15:16:05:16]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:16:05:16]: Info: Display refresh rate [164.999Hz]
[2024:03:15:16:05:16]: Info: Requested frame rate [60fps]
[2024:03:15:16:05:16]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020
Bits Per Color     : 8
Red Primary        : [0.672852,0.313477]
Green Primary      : [0.27832,0.640625]
Blue Primary       : [0.150391,0.0693359]
White Point        : [0.3125,0.329102]
Min Luminance      : 0.0548 nits
Max Luminance      : 455.523 nits
Max Full Luminance : 455.523 nits
[2024:03:15:16:05:16]: Info: SDR color coding [Rec. 601]
[2024:03:15:16:05:16]: Info: Color depth: 8-bit
[2024:03:15:16:05:16]: Info: Color range: [JPEG]
[2024:03:15:16:05:16]: Info: NvEnc: created encoder P1 two-pass rfi
[2024:03:15:16:05:16]: Info: SDR color coding [Rec. 601]
[2024:03:15:16:05:16]: Info: Color depth: 8-bit
[2024:03:15:16:05:16]: Info: Color range: [JPEG]
[2024:03:15:16:05:16]: Info: NvEnc: created encoder P1 two-pass rfi
[2024:03:15:16:05:16]: Info: SDR color coding [Rec. 601]
[2024:03:15:16:05:16]: Info: Color depth: 8-bit
[2024:03:15:16:05:16]: Info: Color range: [JPEG]
[2024:03:15:16:05:16]: Info: NvEnc: created encoder P1 two-pass rfi
[2024:03:15:16:05:17]: Info: 
Device Description : NVIDIA GeForce RTX 4050 Laptop GPU
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x000028A1
Device Video Mem   : 5921 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 8052 MiB
Feature Level      : 0x0000B100
Capture size       : 3440x1440
Offset             : 1920x0
Virtual Desktop    : 5360x1440
[2024:03:15:16:05:17]: Info: Active GPU has HAGS disabled
[2024:03:15:16:05:17]: Info: Using realtime GPU priority
[2024:03:15:16:05:17]: Info: Desktop resolution [3440x1440]
[2024:03:15:16:05:17]: Info: Desktop format [DXGI_FORMAT_R16G16B16A16_FLOAT]
[2024:03:15:16:05:17]: Info: Display refresh rate [164.999Hz]
[2024:03:15:16:05:17]: Info: Requested frame rate [60fps]
[2024:03:15:16:05:17]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020
Bits Per Color     : 8
Red Primary        : [0.672852,0.313477]
Green Primary      : [0.27832,0.640625]
Blue Primary       : [0.150391,0.0693359]
White Point        : [0.3125,0.329102]
Min Luminance      : 0.0548 nits
Max Luminance      : 455.523 nits
Max Full Luminance : 455.523 nits
[2024:03:15:16:05:17]: Info: HDR color coding [Rec. 2020 + SMPTE 2084 PQ]
[2024:03:15:16:05:17]: Info: Color depth: 10-bit
[2024:03:15:16:05:17]: Info: Color range: [JPEG]
[2024:03:15:16:05:17]: Info: NvEnc: created encoder P1 10-bit two-pass rfi
[2024:03:15:16:05:17]: Info: HDR color coding [Rec. 2020 + SMPTE 2084 PQ]
[2024:03:15:16:05:17]: Info: Color depth: 10-bit
[2024:03:15:16:05:17]: Info: Color range: [JPEG]
[2024:03:15:16:05:17]: Info: NvEnc: created encoder P1 10-bit two-pass rfi
[2024:03:15:16:05:17]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2024:03:15:16:05:17]: Info: 
[2024:03:15:16:05:17]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2024:03:15:16:05:17]: Info: 
[2024:03:15:16:05:17]: Info: Found H.264 encoder: h264_nvenc [nvenc]
[2024:03:15:16:05:17]: Info: Found HEVC encoder: hevc_nvenc [nvenc]
[2024:03:15:16:05:17]: Info: Found AV1 encoder: av1_nvenc [nvenc]
[2024:03:15:16:05:17]: Info: Executing [Desktop]
[2024:03:15:16:05:18]: Info: nvprefs: No need to modify application profile settings
[2024:03:15:16:05:18]: Info: nvprefs: No need to modify global profile settings
[2024:03:15:16:05:18]: Info: WLAN interface 0 is now in low latency mode
[2024:03:15:16:05:18]: Info: CLIENT CONNECTED
[2024:03:15:16:05:27]: Error: Initial Ping Timeout

The TV is not connected