[Feature Request and Bug Report] Broken Captcha

[jamesaepp]

Prerequisites

• [ NA] Can you reproduce the problem in a fresh installation of the "develop" branch?
• [ NA] Do you have any errors in the PHP error log, or javascript console?
• [ Y] Did you check the osTicket forums?
• [ Y] Did you perform a cursory search to see if your bug or enhancement is already reported?

For more information on how to write a good bug report

Description

It appears there are several threads in the forums discussing various captcha problems.

There is a feature where users have to solve a CAPTCHA before the ticket is created. This worked the first day I had the software installed, then a couple days later I noticed that the CAPTCHA wasn't working. Toggling the setting off and on inside the administrator panel did not resolve the problem. Also the CAPTCHA doesn't look like the best system, more of an old school design.

Feature Request: Allow Google reCAPTCHA support.

Versions

osTicket v1.10.4 (035fd0a)
Apache 2.4.29 (ubuntu)
MySQL 5.7.24
PHP 7.2.10-0ubuntu0.18.04.1
All php extensions enabled/checked on

timedatectl on the server reports:
Local Time CST (America/Winnipeg)
RTC Time = Universal Time (Zulu)
Time Zone set to America/Winnipeg

Mailbox System: Microsoft Office 365, IMAP/SMTP over SSL
On email receive: Move email to IMAP folder "osTicket_Received"

[ntozier]

This doesn't completely address your issue report but have you seen this?

https://github.com/osTicket/osTicket-plugins/tree/01cea8dee7a817313ab3be62fef905c238488e60/field-recaptcha
and
osTicket/osTicket-plugins#55

[jamesaepp]

That certainly helps! Can we add it to the wizard on the main download page?

https://osticket.com/download/

[nikosch86]

maybe also of interest in case you prefer a non-google alternative:
osTicket/osTicket-plugins#178