diff --git a/docs/how-to/troubleshoot.md b/docs/how-to/troubleshoot.md
index 6ee32429b4..62cc6159ff 100644
--- a/docs/how-to/troubleshoot.md
+++ b/docs/how-to/troubleshoot.md
@@ -182,4 +182,13 @@ There might be multiple places where the problem might come from:
 
 Long query examples and fingerprints can be truncated to 1024 symbols to reduce space usage. In this case, the query explains section will not work.
 
+### Plugins issues
+
+**PMM does not allow to install, upgrade or remove plugins**
+
+Users have encountered issues with installing, updating and removing plugins from PMM. The cause of this issue is the incorrect permissions assigned to the `/srv/grafana/plugins` directory. These permissions are preventing the grafana component from writing to the directory.
+
+**Solution**
+
+Set the ownership on the directory`/srv/grafana/plugins` to `grafana:grafana`.