Update Google event failed to save. Continue with synchronization?

[ksuuk]

Are you already using OGCS?
Yes, 2.10.0.0

Describe the question you have
I have a laptop Mac and a separate VMware Guest Windows where OGCS 2.10.0.0 runs, now when I drive between home <> office etc, then laptop looses network connections and OGCS will no longer sync, giving popup - “Updated Google event failed to save. Continue with synchronization?” what stays forever despite the restored network connection.

How to configure that OGCS always tries sync without asking for permission?

[phw198]

As you've described, the issue is OGCS cannot sync when it loses network connection - so if you know that is going to happen, best to stop OGCS syncing beforehand.

There are other tickets with feature requests on specific sync times, automatic closure of popups etc, but I don't have an ETA on those features.

Meanwhile, you could reduce the frequency of syncs so it's less likely to be syncing when it loses network connectivity.

[phw198]

BTW, I would recommend you update to the latest beta release, v2.11.0.

[ksuuk]

BTW, I would recommend you update to the latest beta release, v2.11.0.

@phw198 I tried v2.11.0, but it didn't work at all, the application is running in the background (according to the task manager), but there is no GUI.

[phw198]

Did you upgrade or download and run the install executable for v2.11.0? If the latter, would be helpful to see the logfile when the application doesn't display.

[ksuuk]

As you've described, the issue is OGCS cannot sync when it loses network connection - so if you know that is going to happen, best to stop OGCS syncing beforehand.

There are other tickets with feature requests on specific sync times, automatic closure of popups etc, but I don't have an ETA on those features.

Meanwhile, you could reduce the frequency of syncs so it's less likely to be syncing when it loses network connectivity.

@phw198 Stopping OGCS every time I close the laptop lid and starting OGCS every time I open the laptop lid is annoying. :)

And the frequency is set to 2 hours, but the logic says that if OGCS cannot synchronize due to a connection loss, then the next time (after 2 hours) when the network connection is restored, OGCS should synchronize again, but this never happens because the application is waiting for user intervention.

[ksuuk]

Did you upgrade or download and run the install executable for v2.11.0? If the latter, would be helpful to see the logfile when the application doesn't display.

@phw198 I stopped v2.10.0.0, downloaded and installed v2.11.0. I tried several times, with the same result.

[phw198]

And the frequency is set to 2 hours, but the logic says that if OGCS cannot synchronize due to a connection loss, then the next time (after 2 hours) when the network connection is restored, OGCS should synchronize again, but this never happens because the application is waiting for user intervention.

With the evidence available (a screenshot), that's because it's actually in the middle of synchronising - ie you shut down right when it's actively syncing in the 2-hourly run.

Of course it might not be - it might have hit a problem ages beforehand with that error message and then you shutdown anyway and only notice the problem after you have resumed. I have no way of knowing without a log file, just going by what you said in the OP.

If there was a problem before you shutdown, then that root cause needs identifying...