When creating a ticket and assigning the category group in GLPi, the ticket is not being assigned, and the first response time continues to be counted.

[verdanatech-marcio]

When creating a ticket through GLPI, the ticket is opened and assigned, the assignment time counts normally, but when opened using the form the ticket is assigned to the group, but the assignment time is not counted.

Open a ticket via GLPi and assign it to a category that has a group in charge.
Open a ticket with the same category using the form.
Expected behavior
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Screenshots
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GLPI / Plugins (please complete the following information):

GLPI version - 10.0.10
remoteaccess Name: Acesso Remoto Version: 2.0.0 State: Not installed
Install Method: Manual
actualtime Name: ActualTime Version: 2.2.0 State: Not installed
Install Method: Manual
fields Name: Additionnal fields Version: 1.13.1 State: To update
Install Method: Manual
news Name: Alertas Version: 1.12.1 State: Not installed
Install Method: Manual
applicationinterface Name: Application Interface Version: 1.2.0 State: Installed / not activated
Install Method: Manual
calendarhub Name: Calendar Hub Version: 1.0.0 State: Not installed
Install Method: Manual
behaviors Name: Comportamentos Version: 2.7.2 State: Not installed
Install Method: Manual
archimap Name: Diagrams Version: 3.3.2 State: To update
Install Method: Manual
addressing Name: Endereçamento IP Version: 3.0.1 State: Installed / not activated
Install Method: Manual
formcreator Name: Form Creator Version: 2.13.8 State: Error / to clean
Install Method: Manual
gantt Name: gantt Version: 1.0.2 State: Not installed
Install Method: Manual
tag Name: Gerenciamento de Etiquetas Version: 2.11.6 State: Not installed
Install Method: Manual
genericobject Name: Gerenciamento de objetos Version: 2.14.7 State: Not installed
Install Method: Manual
glpiinventory Name: GLPI Inventory Version: 1.3.3 State: Not installed
Install Method: Manual
pdf Name: Imprimir em PDF Version: 3.0.0 State: Installed / not activated
Install Method: Manual
mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Not installed
Install Method: Manual
moreticket Name: Mais Chamados Version: 1.7.3 State: Not installed
Install Method: Manual
satisfaction Name: Mais satisfação Version: 1.6.2 State: Installed / not activated
Install Method: Manual
messengerintegrator Name: Messenger Integrator Version: 2.6.0 State: Installed / not activated
Install Method: Manual
moreactions Name: More Actions Version: 3.3.0 State: Installed / not activated
Install Method: Manual
oauthimap Name: Oauth IMAP Version: 1.4.3 State: Not installed
Install Method: Manual
utilsdashboards Name: Powerdash - Verdanatech Version: 2.2.0 State: Not installed
Install Method: Manual
printos Name: PrintOS Version: 2.1.1 State: Installed / not activated
Install Method: Manual
projectup Name: Project Up Version: 2.0.0 State: Not installed
Install Method: Manual
vauth Name: Serviços de Autenticação Version: 3.1.3 State: Not installed
Install Method: Manual
vservices Name: Serviços Gerenciados Version: 2.3.0 State: Not installed
Install Method: Manual
skins Name: Skins Version: 3.0.0 State: To update
Install Method: Manual
vauthlite Name: vauthlite Version: 1.0.0 State: Installed / not activated
Install Method: Manual
vclone Name: vclone Version: 2.0.0 State: Not installed
Install Method: Manual
chat Name: Verdana Chat Version: 12.2.0 State: Installed / not activated
Install Method: Manual
vreports Name: vreports Version: 6.1.0 State: Installed / not activated
Install Method: Manual
Desktop (please complete the following information):
OS: [e.g. iOS] - Debian 12
Browser [e.g. chrome, safari] - Google Chrome
Version [e.g. 22]
Smartphone (please complete the following information):

Device: [e.g. iPhone6]
OS: [e.g. iOS8.1]
Browser [e.g. stock browser, safari]
Version [e.g. 22]
Additional context
Add any other context about the problem here.