diff --git a/content/500-platform/50-support.mdx b/content/500-platform/50-support.mdx
index 356583acdb..c6426d3984 100644
--- a/content/500-platform/50-support.mdx
+++ b/content/500-platform/50-support.mdx
@@ -34,6 +34,7 @@ Dedicated contact person.
 
 ## Deleting your PDP account
 
-If you want to delete your PDP account, **email us at <a href="mailto:support@prisma.io">support@prisma.io</a>**. 
+If you want to delete your PDP account, **email us at <a href="mailto:support@prisma.io">support@prisma.io</a>** specifying the email id or GitHub Handle with which you signed up. 
 
 To ensure that you're not accidentally disabling any infrastructure powering one of your applications, we require that you **disable Accelerate and Pulse in _all_ environments of _all_ your projects** that live in the account to be deleted.
+Additionally there should be no active subscriptions in the account to be deleted. Please cancel any active subscriptions before requesting account deletion.
\ No newline at end of file