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User portfolio not showing credits #2182

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ryanchristo opened this issue Oct 16, 2023 · 2 comments
Open

User portfolio not showing credits #2182

ryanchristo opened this issue Oct 16, 2023 · 2 comments
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blocked bug Something isn't working dev

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@ryanchristo
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ryanchristo commented Oct 16, 2023 •
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It was reported that after a user purchased credits (and received a success message), the credits were not visible in the user's portfolio. We have requested the user's account address to confirm the credits were purchased and depending on what we find, we should do one of the following:

  1. Double check success messages are only occurring when credits are successfully purchased (confirm transaction)
  2. Further investigate and resolve credits not showing up in user portfolio (could be related to / duplicate of Portfolio doesn't show KSH01 ecocredit balance on mainnet / production #2097)
@ryanchristo ryanchristo added bug Something isn't working dev labels Oct 16, 2023
@blushi
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blushi commented Oct 30, 2023

Hey team! Please add your planning poker estimate with Zenhub @blushi @flagrede

@blushi
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blushi commented Oct 31, 2023

Could we get more info about the user, in particular wallet address?

@blushi blushi added the blocked label Nov 13, 2023
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