- Users interact with agent in a "chat bot" manner to collect the required information, (reference)
- Leverage linear regression algorithms and scalable classifiers to create predictive determinations based on collection of rules and...
- ...minimize the amount of questions based on the users responses in order to get the most accurate answers
- RAG (Retrieval-Augmented Generation) sourcing multi-turn conversations to leverage multiple sources of data, including document scanning, OSS formatted data, chat history, etc.
- Leverage sentiment analysis (ML) to meet the user "where they are" and/or respond accordingly during an engagement