I can't start ghelper

[wbucai]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

It cannot be started even after re-downloading, and the software cannot be opened even after restarting the computer several times.

How to reproduce the bug?

Unable to start

Logs

日志名称: Application
来源: Windows Error Reporting
日期: 2025/1/18 19:04:51
事件 ID: 1001
任务类别: 无
级别: 信息
关键字:
用户: L-W-Z\12995
计算机: L-W-Z
描述:
故障存储段 2156327603764691519，类型 4
事件名称: APPCRASH
响应: 不可用
Cab ID: 0

问题签名:
P1: GHelper.exe
P2: 0.200.0.0
P3: 67110000
P4: KERNELBASE.dll
P5: 10.0.22621.4751
P6: 2db246bf
P7: e0434352
P8: 000000000005fb4c
P9:
P10:

附加文件:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1890376a-76b1-4811-b07e-05ca10fd8c4d.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1bb489bc-888a-4f2b-8839-8c1b87efed15.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d3feb549-4ddc-4e6b-936d-ddda8de5ad64.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.46883a85-0077-4c18-a683-43c1e2556688.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9206c1da-544d-4c10-894f-38edcedc119e.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.09d342db-4318-4722-8ff5-591f8e9f4acb.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9b76a7d1-aad0-4aea-9f1a-21742efd0652.tmp.xml

可在此处获取这些文件:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_GHelper.exe_b5423501b246d0ca78434a165aecd51d7e1831_aea6be62_1eb2eb39-d545-4ff7-89b3-4611e5aa3ae5

分析符号:
重新检查解决方案: 0
报告 ID: 449ef545-1df3-4d87-a9ff-8c0a41f7ec3a
报告状态: 268435456
哈希存储段: 30a3c17d33498daa7decd087e9c3823f
Cab GUID: 0
事件 Xml:



1001
0
4
0
0
0x8000000000000000

192274


Application
L-W-Z



2156327603764691519
4
APPCRASH
不可用
0
GHelper.exe
0.200.0.0
67110000
KERNELBASE.dll
10.0.22621.4751
2db246bf
e0434352
000000000005fb4c





\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1890376a-76b1-4811-b07e-05ca10fd8c4d.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1bb489bc-888a-4f2b-8839-8c1b87efed15.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d3feb549-4ddc-4e6b-936d-ddda8de5ad64.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.46883a85-0077-4c18-a683-43c1e2556688.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9206c1da-544d-4c10-894f-38edcedc119e.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.09d342db-4318-4722-8ff5-591f8e9f4acb.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9b76a7d1-aad0-4aea-9f1a-21742efd0652.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_GHelper.exe_b5423501b246d0ca78434a165aecd51d7e1831_aea6be62_1eb2eb39-d545-4ff7-89b3-4611e5aa3ae5


0
449ef545-1df3-4d87-a9ff-8c0a41f7ec3a
268435456
30a3c17d33498daa7decd087e9c3823f
0

Device and Model

zephyrus m16 gu604vl

Additional information.

No response

Armoury Crate

Uninstalled

Asus Services

No response

Version

v.0200

OS

window 11

[seerge]

@wbucai hello,

Can you check windows Event Viewer for any crashes mentioning GHelper.exe, and if there is one - copy full contents of crash details here ?

Thanks

[wbucai]

I can't quite find it, but I downgraded ghelper to 0.194 and it can open normally, but after upgrading to 0.200, I can't open ghelper.

[seerge]

@wbucai if the app is crashing - it has to be log even in Event Viewer -> Applications.
What is the last version starting from 0.194 that still works for you ?