From 9739f1367fb5108e0481e0b59284ed23c11617c6 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Wed, 8 Jan 2025 15:37:51 -0500 Subject: [PATCH 1/4] Revoke workspace deletion request --- src/guides/usage-and-billing/account-management.md | 4 +++- src/privacy/account-deletion.md | 6 +++++- 2 files changed, 8 insertions(+), 2 deletions(-) diff --git a/src/guides/usage-and-billing/account-management.md b/src/guides/usage-and-billing/account-management.md index c5ba2075e6..5baf60eb5b 100644 --- a/src/guides/usage-and-billing/account-management.md +++ b/src/guides/usage-and-billing/account-management.md @@ -28,7 +28,9 @@ Once the account is deleted you will not have access to workspaces associated wi ## How do I delete my workspace entirely? -To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General** tab, then click **Delete Workspace**. +To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General Settings** tab, then click **Delete Workspace**. After a 5 day cool-off period, Segment will irrevocably delete your account. + +If you want to revoke the workspace deletion request during the 5 day cool-off period, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. You should also change your write keys for each source and remove all Segment snippets from your codebase. diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 58e2201adb..ed302b054c 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -35,10 +35,14 @@ Workspace admins can delete all of the data associated with a workspace, includi **To delete all data from one workspace:** -1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings.** +1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings**. 2. On the General Settings page, click the **Delete Workspace** button. 3. Follow the prompts on the pop-up to delete your workspace. +After a 5 day cool-off period, Segment will irrevocably delete your workspace. + +If you want to revoke the workspace deletion request during the 5 day cool-off period, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. + **To delete data from all workspaces in which you have workspace admin permissions:** 1. Sign in to the Segment app. From c61666f87ce324b745bf541ddf8e77d1cc1f1990 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Wed, 8 Jan 2025 16:18:55 -0500 Subject: [PATCH 2/4] [netlify-build] --- src/guides/usage-and-billing/account-management.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/guides/usage-and-billing/account-management.md b/src/guides/usage-and-billing/account-management.md index 5baf60eb5b..59db65c33f 100644 --- a/src/guides/usage-and-billing/account-management.md +++ b/src/guides/usage-and-billing/account-management.md @@ -28,7 +28,7 @@ Once the account is deleted you will not have access to workspaces associated wi ## How do I delete my workspace entirely? -To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General Settings** tab, then click **Delete Workspace**. After a 5 day cool-off period, Segment will irrevocably delete your account. +To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General Settings** tab, then click **Delete Workspace**. After a 5 day cool-off period, Segment will irrevocably delete your workspace. If you want to revoke the workspace deletion request during the 5 day cool-off period, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. From 853414116605bc219306eeef8d46c9f1212a1d24 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Thu, 9 Jan 2025 09:40:36 -0500 Subject: [PATCH 3/4] Apply suggestions from code review --- src/guides/usage-and-billing/account-management.md | 4 ++-- src/privacy/account-deletion.md | 4 ++-- 2 files changed, 4 insertions(+), 4 deletions(-) diff --git a/src/guides/usage-and-billing/account-management.md b/src/guides/usage-and-billing/account-management.md index 59db65c33f..1efb94b638 100644 --- a/src/guides/usage-and-billing/account-management.md +++ b/src/guides/usage-and-billing/account-management.md @@ -28,9 +28,9 @@ Once the account is deleted you will not have access to workspaces associated wi ## How do I delete my workspace entirely? -To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General Settings** tab, then click **Delete Workspace**. After a 5 day cool-off period, Segment will irrevocably delete your workspace. +To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General Settings** tab, then click **Delete Workspace**. Segment will irrevocably delete your workspace 5 days after you initiate your deletion request. -If you want to revoke the workspace deletion request during the 5 day cool-off period, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. +If you want to revoke the workspace deletion request during the 5 days after you initiated your request, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. You should also change your write keys for each source and remove all Segment snippets from your codebase. diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index ed302b054c..125e7ad47d 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -39,9 +39,9 @@ Workspace admins can delete all of the data associated with a workspace, includi 2. On the General Settings page, click the **Delete Workspace** button. 3. Follow the prompts on the pop-up to delete your workspace. -After a 5 day cool-off period, Segment will irrevocably delete your workspace. +Segment will irrevocably delete your workspace 5 days after you initiate your deletion request. -If you want to revoke the workspace deletion request during the 5 day cool-off period, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. +If you want to revoke the workspace deletion request during the 5 days after you initiated your request, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**. **To delete data from all workspaces in which you have workspace admin permissions:** From 11d864464abae97be5a091442ada3c745d425002 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Mon, 13 Jan 2025 12:59:12 -0500 Subject: [PATCH 4/4] [netlify-build] --- src/privacy/account-deletion.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/privacy/account-deletion.md b/src/privacy/account-deletion.md index 125e7ad47d..dc04794fd1 100644 --- a/src/privacy/account-deletion.md +++ b/src/privacy/account-deletion.md @@ -62,4 +62,4 @@ If you don't delete your workspace after you stop using Segment, **your data rem A complete data purge is the way Segment removes all workspace and customer data from internal servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team by emailing [(friends@segment.com)](mailto:friends@segment.com). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations. > error " " -> Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [friends@segment.com](mailto:friends@segment.com) to cancel the data purge. After the five-day grace period, the deletion will be irreversible. \ No newline at end of file +> Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [friends@segment.com](mailto:friends@segment.com) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.