Notifications and Toast alerts #4074
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BackgroundIn Q2 we started looking at a Notification Centre for Flex, with a focus on alerts for Real time Insights for the Supervisor persona. Notifications to supervisors complement conditional highlighting cues on the realtime queue dashboards by alerting supervisors of persistent warning or critical issues, ensuring proactive measures to resolve such issues before they escalate. The supervisor need not be necessarily logged in to Flex or continuously monitoring the realtime queues dashboard to receive such notifications. The notifications can be triggered if either the warning or critical threshold breach persists for a specific duration. FeedbackOn the Supervisor UI, we are using Toast notifications to highlight when a metric has reached a critical or warning threshold breech. The toast messages are to capture immediate attention by appearing directly on the screen, on any dashboards including Realtime Queues stats as the supervisor could be on any of these dashboards in Flex. These alerts are effective for urgent notifications that require instant awareness or action from the supervisors such as reassigning agents or adjusting the queues. We will run into the use-case where we will need to display more than 3 toast at one time, in the event that a Supervisor has not dismissed any Critical Toast notifications. We have a Notification Panel that serves as a central repository for all alerts (active and resolved) related to breach in queue metric thresholds allowing supervisors, managers and quality analysts to track, audit, and manage such issues comprehensively. This ensures that no alert is overlooked. Questions:
Stage of designExploration and High Fidelity ResearchFlex Frame AI Supervisor Notifications Relevant linksAre you looking for visual design support?
Additional InformationNo response |
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Replies: 3 comments
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Disclaimer: This is a very experimental bot using OpenAI's GPT-4. The answers may not be correct, a human will review the answer and update it if necessary. For your questions regarding Toast notifications in the Supervisor UI for Flex, here's what the Paste documentation suggests:
For more detailed guidance and best practices on using Toast notifications and other components in the Paste design system, you can refer to the official Paste documentation: Toast documentation. If you're looking for visual design support or further clarification on implementing these notifications within the Flex UI, it's recommended to consult with the Paste design system team or refer to the official Paste documentation for the most up-to-date and comprehensive guidance. I also did a search, and I managed to find these other Discussions that might be similar or related to your question. Give them a read to see if they answer your question. If they do, head back here and update this discussion and mark it as answered, pointing others to the related discussion:
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Hey @Porlin ! PasteBot's answers are pretty good here. I'll add for more detail:
For a notification sound, will these messages also trigger a browser desktop notification? |
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Hi @Porlin Thank you for coming to Office Hours!
Check out the recording here