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chatbot-faq-4-streaming-stream-terminated.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>LIVE4 F.A.Q.</title>
<meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=no, maximum-scale=1">
<meta author="VideoGorillas LLC">
<meta apple-itunes-app="app-id=919921242">
<link rel="stylesheet" media="screen" href="css/normalize.css">
<link rel="stylesheet" media="screen" href="css/foundation.min.css">
<link rel="stylesheet" media="screen" href="css/live4.css">
<link size="64x64" rel="shortcut icon" href="img/icons/favicon.ico">
<script async="" src="//www.google-analytics.com/analytics.js"></script>
</head>
<body class="is-responsive faq-body" cz-shortcut-listen="true">
<div class="faq-h1">Stream terminated</div>
<div class="faq-p faq-text">
Here are typical reasons you stream could be terminated.
</div>
<div class="faq-h2" id="lock-screen-ios">Locking screen on iOS</div>
<div class="faq-p faq-text">Have you locked your iPhone or pressed Home button?</div>
<div class="faq-p faq-text">
Short answer: please don't press Home button or lock you phone while streaming. This will stop the stream.
</div>
<div class="faq-p faq-text">iOS does not allow apps to work with video when app window is minimized.
iOS kills any app that works with video as soon as it gets off the screen.
</div>
<!--<div class="faq-p faq-text">-->
<!-- Learn more here <a href="https://live4.io/blog/ios-dont-lock-screen">https://live4.io/blog/ios-dont-lock-screen</a>-->
<!--</div>-->
<div class="faq-h2" id="too-many-files-sd">"Too many files on SD card" error</div>
<div class="faq-p faq-text">
This issue usually happens with Hero 3, 3+ cameras. You have nothing to do but dust off some recorded footage on your
SD card or format it.
</div>
<div class="faq-h2" id="other-reasons">Other reasons</div>
<div class="faq-p faq-text">
There are a lot of reasons why your stream terminates. Bad cellular connection, slow SD card, camera bugs,
Facebook side problem, specific phone settings...
Please send us an email via "Email us" button in menu right after the next time your stream interrupts.
LIVE4 logs from your device will be sent so we can check it and help you.
</div>
<div class="faq-h2" id="how-to-avoid">How to avoid stream termination</div>
<div class="faq-p faq-text">
Make sure your cellular connection is stable, your phone is 3 meters (10ft) away from your camera,
any other device is not connected to your camera, native GoPro app is not running.
</div>
<div class="faq-p faq-text"><a href="chatbot-faq">Back to F.A.Q.</a></div>
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