This project utilizes generative AI to create a chatbot that provides personalized, efficient, and proactive customer support. It aims to improve customer experience by offering features like:
Natural Language Understanding : The chatbot understands natural language queries and responds in a clear, concise manner.
Personalized Interactions : Leverages customer data to greet users by name, offer relevant recommendations, and tailor responses based on purchase history or past interactions.
Sentiment Analysis : Analyzes customer text to identify emotions and adjust responses for a more empathetic and helpful interaction.
Automated Resolutions : Handles frequently asked questions and basic troubleshooting steps, freeing up human agents for complex inquiries.
Proactive Support : Analyzes usage patterns to predict potential issues and proactively offer solutions or preventive maintenance suggestions.
Omnichannel Support : Designed for integration across multiple channels like website chat, social media platforms, and messaging apps.