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docs/articles/expensify-classic/settings/General-product-troubleshooting.md
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--- | ||
title: General Product Troubleshooting | ||
description: How to troubleshoot a website issue | ||
--- | ||
<!-- The lines above are required by Jekyll to process the .md file --> | ||
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# Issues with a specific feature | ||
If you're having issues with a specific feature, please reffer to the corresponding section of the help docs for detailed explinations of common errors and troubleshooting steps. If you cannot find an answer to your question, please reach out to Concierge via in-product chat or by emailing us at [email protected]. | ||
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# Troubleshooting local issues | ||
Is your webpage not loading? Try these steps: | ||
- Try clicking [here](https://www.expensify.com/signout.php?clean=true), which will force a clean sign-out from the site, which can be very helpful in removing any stale data that can cause issues. | ||
- Clear cookies & cache on your browser. | ||
- Try using an Incognito or Private browsing window. | ||
- Try on a different browser. | ||
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# JavaScript Console | ||
A developer console is a tool that logs information about the backend operations of the sites you visit and the applications you run. This information can help our developers solve any issue that you may experience. | ||
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If you've been asked to provide a screenshot of your developer console, scroll down to find the instructions for the browser or application you're using. | ||
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## Chrome | ||
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- Keyboard shortcut | ||
- Mac: Cmd + Option + J | ||
- Windows: Ctrl + Shift + J | ||
- From the menu: View > Developer > JavaScript Console | ||
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## Firefox | ||
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- Keyboard shortcut: | ||
- Mac: Cmd + Option + K | ||
- Windows: Ctrl + Shift + J | ||
- From the menu: Menu Bar > More Tools > Web Developer Tools > Console tab | ||
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## Safari | ||
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Before opening the console you will need to enable it in Safari by clicking the Safari Menu > Settings > Advanced > and selecting the "Show features for web developers" checkbox. Once enabled, you can locate the console in the developer menu or open it using the keyboard shortcut: | ||
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- Keyboard shortcut: Cmd + Option + C | ||
- From the menu: Develop Menu > Show JavaScript Console | ||
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## Microsoft Edge | ||
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- Keyboard shortcut: | ||
- Mac: Cmd + Option + J | ||
- Windows: Ctrl + Shift + J | ||
- From the menu: Right-click a webpage > Inspect > Console |
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docs/articles/new-expensify/settings/General-product-troubleshooting.md
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Original file line number | Diff line number | Diff line change |
---|---|---|
@@ -0,0 +1,48 @@ | ||
--- | ||
title: General Product Troubleshooting | ||
description: How to troubleshoot a website issue | ||
--- | ||
<!-- The lines above are required by Jekyll to process the .md file --> | ||
|
||
# Issues with a specific feature | ||
If you're having issues with a specific feature, please reffer to the corresponding section of the help docs for detailed explinations of common errors and troubleshooting steps. If you cannot find an answer to your question, please reach out to Concierge via in-product chat or by emailing us at [email protected]. | ||
|
||
# Troubleshooting local issues | ||
Is your webpage not loading? Try these steps: | ||
- Try clicking [here](https://www.expensify.com/signout.php?clean=true), which will force a clean sign-out from the site, which can be very helpful in removing any stale data that can cause issues. | ||
- Clear cookies & cache on your browser. | ||
- Try using an Incognito or Private browsing window. | ||
- Try on a different browser. | ||
|
||
# JavaScript Console | ||
A developer console is a tool that logs information about the backend operations of the sites you visit and the applications you run. This information can help our developers solve any issue that you may experience. | ||
|
||
If you've been asked to provide a screenshot of your developer console, scroll down to find the instructions for the browser or application you're using. | ||
|
||
## Chrome | ||
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||
- Keyboard shortcut | ||
- Mac: Cmd + Option + J | ||
- Windows: Ctrl + Shift + J | ||
- From the menu: View > Developer > JavaScript Console | ||
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||
## Firefox | ||
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- Keyboard shortcut: | ||
- Mac: Cmd + Option + K | ||
- Windows: Ctrl + Shift + J | ||
- From the menu: Menu Bar > More Tools > Web Developer Tools > Console tab | ||
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||
## Safari | ||
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||
Before opening the console you will need to enable it in Safari by clicking the Safari Menu > Settings > Advanced > and selecting the "Show features for web developers" checkbox. Once enabled, you can locate the console in the developer menu or open it using the keyboard shortcut: | ||
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||
- Keyboard shortcut: Cmd + Option + C | ||
- From the menu: Develop Menu > Show JavaScript Console | ||
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||
## Microsoft Edge | ||
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- Keyboard shortcut: | ||
- Mac: Cmd + Option + J | ||
- Windows: Ctrl + Shift + J | ||
- From the menu: Right-click a webpage > Inspect > Console |
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docs/articles/new-expensify/workspaces/Enable-Report-Fields.md
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--- | ||
title: Enable-Report-Fields.md | ||
description: Enable and create Report Fields for your Workspaces | ||
--- | ||
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{% include info.html %} | ||
Report fields are only available on the Control plan. You cannot create these report fields directly in Expensify if you are connected to an accounting integration (QuickBooks Online, QuickBooks Desktop, Intacct, Xero, or NetSuite). Please refer to the relevant article for instructions on creating fields within that system. | ||
{% include end-info.html %} | ||
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If you are not connected to an accounting integration, workspace Admins can add additional required report fields that allow you to specify header-level details like specific project names, business trip information, locations, and more. | ||
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## Enable Report Fields | ||
To enable report fields on a Workspace: | ||
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1. Click Settings in the bottom left menu | ||
2. Click Workspaces from the left-hand menu | ||
3. Select the Workspace you want to enable Report Fields for | ||
4. Go to More Features and toggle on Report Fields | ||
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{% include info.html %} | ||
If you are not already on a Control plan, you will be prompted to upgrade | ||
{% include end-info.html %} | ||
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## Create New Report Fields | ||
To create new Report Fields: | ||
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1. Click Settings in the bottom left menu | ||
2. Click Workspaces from the left-hand menu | ||
3. Select the Workspace you want to create Report Fields on | ||
4. Click Report Fields on the lefthand menu (if you do not see this option, enable Report Fields by following the Enable Report Fields process above this) | ||
5. Click “Add Field” in the top right corner | ||
6. Click “Name” and add a name your your Report Field | ||
7. Click “Type” to select the Report Field type; you will have the following options: | ||
- Text - Add a field for free-text input | ||
- Date - Add a calendar for date selection | ||
- List - Add a list of options to choose from | ||
- To create values for your list, click List Vales > Add Values | ||
8. Once you have added a Name and the Type, click Save at the bottom of the page | ||
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## Edit or Delete Existing Report Fields | ||
To edit or delete existing report fields Report Fields: | ||
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1. Click Settings in the bottom left menu | ||
2. Click Workspaces from the left-hand menu | ||
3. Select the Workspace you want to edit Report Fields on | ||
4. Click Report Fields on the lefthand menu | ||
5. Click the Report Field you wish to edit or delete | ||
6. Make the required edits in the right-hand panel, or select “Delete” | ||
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