PSKnowledgeHierarchyViewer

Demo component to show ability for a Knowledge hierarchy viewer

THIS SOFTWARE IS COVERED BY THIS DISCLAIMER.

Component Details

This is demo Lightning Web Component for a hierarchy viewer of Salesforce knowledge articles. The component provides the following functionality:

• Reads in Data Category Groups and Data Categories to show hierarchy tree on left-hand side
• Any articles not attached to Data Category Group/Category is put in NO_CATEGORY grouping
• On initial load, it loads all NO_CATEGORY articles and show in table
• Provides searching:
  • If NO_CATEGORY is selected, it does a full knowledge article search
  • If a specific data category is selected in the hierarchy, it only does search within that data category.
• Ability to assign an "order" value to articles so those show up at top of list (basic 'pinning')

Limitations and options for future enhancements:

• Currently the component doesn't take in consideration any of the knowledge article visibility settings (Internal App, PKB, Customer, Partner)
• The table for listing the knowledge articles doesn't support pagination.

Here is video of the component:

Component Configuration

This component currently has no configuration properties.

Component Install and Setup

To use this component:

1. Install the component using the 'Deploy to Salesforce' button below.
2. Assign the PSKnowledgeHierarchyViewer permission set to any user that will use this component.
3. Drag the psKnowledgeHierarchyViewer Lightning Component on to your page. That's it.