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Published main to live, Tuesday 05:24 PM IST, 11/19
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padmagit77 authored Nov 19, 2024
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54 changes: 27 additions & 27 deletions Teams/create-a-phone-system-call-queue.md
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Expand Up @@ -595,33 +595,33 @@ Set-CsCallQueue -Identity <CallQueue GUID> -OverflowAction Forward -NoAgentActio

### Call queue feature compatibility

|Feature |Teams Desktop<sup>1</sup> |Teams Web | Teams Mobile App<sup>2</sup> |Teams Phone Mobile<sup>3</sup> |Skype for Business |IP Phones | Standard Call Queues |Channel Based Call Queues | Comment |
|:--------------------------------|:------------------------:|:--------:|:----------------------------:|:-----------------------------:|:-----------------:|:--------:|:--------------------:|:------------------------:|:-------------|
|**Agent Routing Methods** | | | | | | | | | |
|Attendant Routing |Y |Y |Y |Y |Y |Y |Y |Y |*Default* |
|Longest Idle<sup>4</sup> |Y |Y |Y |Y |N |Y |Y |Y |*Recommended* |
|Round Robin |Y |Y |Y |Y |Y |Y |Y |Y |*Recommended* |
|Serial |Y |Y |Y |Y |Y |Y |Y<sup>5</sup> |Y<sup>5</sup> | |
|**Agent Routing Options** | | | | | | | | | |
|Presence Based Routing<sup>4</sup>|Y |Y |Y |Y<sup>11</sup> |N |Y |Y |Y |*Default* |
|Agents can opt out |Y |Y |Y |Y<sup>11</sup> |Y<sup>8</sup> |Y<sup>8</sup>|Y |Y |*Default* |
|**Transfer Modes** | | | | | | | | | |
|Conference Mode<sup>6</sup> |Y |Y |Y |Y |Y |Y |Y |Y |*Default* |
|Transfer Mode |Y |Y |Y |Y |Y |Y |Y |Y | |
|**Collaborative Calling** | | | | | | | | | |
|Channel Based Queues |Y |N |N |N |N |N |N/A |Y<sup>9</sup> |Agents on non-supported devices can still answer calls however they won't have the collaborative calling user interface |
|**Dynamic caller ID** | | | | | | | | | |
|Standard Call queue |Y |Y |Y |N |N |N |Y |N/A | |
|Channel based Call queue |Y |N/A |N/A |N/A |N/A |N/A |N/A |Y | |
|**PSTN Connectivity Methods** | | | | | | | | |See Note 10 |
|Calling Plans |Y |Y |Y |Y |Y |Y |Y |Y | |
|Direct Routing |Y |Y |Y |Y |N<sup>12</sup> |Y |Y<sup>7</sup> |Y | |
|Operator Connect |Y |Y |Y |Y |N |Y |Y<sup>7</sup> |Y | |
|**Miscellaneous** | | | | | | | | | |
|Call toast shows Resource Account Name |Y |N |Y |N |Y | |Y |Y | |
|Click-to-call | Y |N |N |N |N |N |Y |Y | |
|[Compliance recording](teams-recording-policy.md) |N/A |N/A |N/A |N/A |N/A |N/A |N/A |N/A |Not supported |
|[Location based routing](location-based-routing-plan.md#inbound-calls-through-auto-attendants) |N/A |N/A |N/A |N/A |N/A |N/A |N/A |N/A |Not supported |
| Feature | Teams Desktop<sup>1</sup> | Teams Web | Teams Mobile App<sup>2</sup> | Teams Phone Mobile<sup>3</sup> | Skype for Business | IP Phones | Standard Call Queues | Channel Based Call Queues | Comment |
|:-|:-:|:-:|:-:|:-:|:-:|:-:|:-:|:-:|:-|
| **Agent Routing Methods** | | | | | | | | | |
| Attendant Routing | Y | Y | Y | Y | Y | Y | Y | Y | *Default* |
| Longest Idle<sup>4</sup> | Y | Y | Y | Y | N | Y | Y | Y | *Recommended* |
| Round Robin | Y | Y | Y | Y | Y | Y | Y | Y | *Recommended* |
| Serial | Y | Y | Y | Y | Y | Y | Y<sup>5</sup> | Y<sup>5</sup> | |
| **Agent Routing Options** | | | | | | | | | |
| Presence Based Routing<sup>4</sup> | Y | Y | Y | Y<sup>11</sup> | N | Y | Y | Y | *Default* |
| Agents can opt out | Y | Y | Y | Y<sup>11</sup> | Y<sup>8</sup> | Y<sup>8</sup> | Y | Y | *Default* |
| **Transfer Modes** | | | | | | | | | |
| Conference Mode<sup>6</sup> | Y | Y | Y | Y | Y | Y | Y | Y | *Default* |
| Transfer Mode | Y | Y | Y | Y | Y | Y | Y | Y | |
| **Collaborative Calling** | | | | | | | | | |
| Channel Based Queues | Y | N | N | N | N | N | N/A | Y<sup>9</sup> | Agents on non-supported devices can still answer calls however they won't have the collaborative calling user interface |
| **Dynamic caller ID** | | | | | | | | | |
| Standard Call queue | Y | Y | Y | N | N | N | Y | N/A | |
| Channel based Call queue | Y | N/A | N/A | N/A | N/A | N/A | N/A | Y | |
| **PSTN Connectivity Methods** | | | | | | | | | See Note 10 |
| Calling Plans | Y | Y | Y | Y | Y | Y | Y | Y | |
| Direct Routing | Y | Y | Y | Y | N<sup>12</sup> | Y | Y<sup>7</sup> | Y | |
| Operator Connect | Y | Y | Y | Y | N | Y | Y<sup>7</sup> | Y | |
| **Miscellaneous** | | | | | | | | | |
| Call toast shows Resource Account Name | Y | N | Y | N | Y | | Y | Y | |
| Click-to-call | Y | N | N | N | N | N | Y | Y | |
| [Compliance recording](teams-recording-policy.md) | | | | | | | | | Not fully supported |
| [Location based routing](location-based-routing-plan.md#inbound-calls-through-auto-attendants) | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Not supported |

#### Notes

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2 changes: 1 addition & 1 deletion Teams/meeting-recording.md
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Expand Up @@ -30,7 +30,7 @@ description: Learn how to deploy features in Teams meetings to record audio, vid
**APPLIES TO:** ![Image of a checkmark for yes](/office/media/icons/success-teams.png)Meetings ![Image of a checkmark for yes](/office/media/icons/success-teams.png)Webinars ![Image of a checkmark for yes](/office/media/icons/success-teams.png)Town halls

In Microsoft Teams, your users can record their Teams meetings, webinars, and town halls to capture audio, video, and screen sharing activity. This type of recording is called [convenience recording](teams-recording-policy.md#compliance-vs-convenience-recording). The recording happens in Microsoft 365 and is saved to OneDrive or SharePoint, which must be enabled for the user. For details on OneDrive and SharePoint recording storage, see [Use OneDrive and SharePoint for meeting recordings](tmr-meeting-recording-change.md).
In Microsoft Teams, your users can record their Teams meetings, webinars, and town halls to capture audio, video, and screen sharing activity. This type of recording is called [convenience recording](teams-recording-policy.md). The recording happens in Microsoft 365 and is saved to OneDrive or SharePoint, which must be enabled for the user. For details on OneDrive and SharePoint recording storage, see [Use OneDrive and SharePoint for meeting recordings](tmr-meeting-recording-change.md).

To learn about recording for live events, see [Live event recording policies in Teams](teams-live-events/live-events-recording-policies.md).

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