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articles/ai-services/content-safety/how-to/improve-performance.md
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--- | ||
title: "Mitigate false results in Azure AI Content Safety" | ||
titleSuffix: Azure AI services | ||
description: Learn techniques to improve the performance of Azure AI Content Safety models by handling false positives and false negatives. | ||
#services: cognitive-services | ||
author: PatrickFarley | ||
manager: nitinme | ||
ms.service: azure-ai-content-safety | ||
ms.topic: how-to | ||
ms.date: 09/18/2024 | ||
ms.author: pafarley | ||
#customer intent: As a user, I want to improve the performance of Azure AI Content Safety so that I can ensure accurate content moderation. | ||
--- | ||
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# Mitigate false results in Azure AI Content Safety | ||
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This guide provides a step-by-step process for handling false positives and false negatives from Azure AI Content Safety models. | ||
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False positives are when the system incorrectly flags non-harmful content as harmful; false negatives are when harmful content is not flagged as harmful. Address these instances to ensure the integrity and reliability of your content moderation process, including responsible generative AI deployment. | ||
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## Prerequisites | ||
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* An Azure subscription - [Create one for free](https://azure.microsoft.com/free/cognitive-services/) | ||
* Once you have your Azure subscription, <a href="https://aka.ms/acs-create" title="Create a Content Safety resource" target="_blank">create a Content Safety resource </a> in the Azure portal to get your key and endpoint. Enter a unique name for your resource, select your subscription, and select a resource group, supported region (see [Region availability](/azure/ai-services/content-safety/overview#region-availability)), and supported pricing tier. Then select **Create**. | ||
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## Review and verification | ||
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Conduct an initial assessment to confirm that the flagged content is really a false positive or false negative. This can involve: | ||
- Checking the context of the flagged content. | ||
- Comparing the flagged content against the content safety risk categories and severity definitions: | ||
- If you're using content safety in Azure OpenAI, see the [Azure OpenAI content filtering doc](/azure/ai-services/openai/concepts/content-filter). | ||
- If you're using the Azure AI Content Safety standalone API, see the [Harm categories doc](/azure/ai-services/content-safety/concepts/harm-categories?tabs=warning) or the [Prompt Shields doc](/azure/ai-services/content-safety/concepts/jailbreak-detection), depending on which API you're using. | ||
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## Customize your severity settings | ||
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If your assessment confirms that you found a false positive or false negative, you can try customizing your severity settings to mitigate the issue. The settings depend on which platform you're using. | ||
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#### [Content Safety standalone API](#tab/standalone-api) | ||
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If you're using the Azure AI Content Safety standalone API directly, try experimenting by setting the severity threshold at different levels for [harm categories](/azure/ai-services/content-safety/concepts/harm-categories?tabs=definitions) based on API output. Alternatively, if you prefer the no-code approach, you can try out those settings in [Content Safety Studio](https://contentsafety.cognitive.azure.com/) or Azure AI Studio’s [Content Safety page](https://ai.azure.com/explore/contentsafety). Instructions can be found [here](/azure/ai-studio/quickstarts/content-safety?tabs=moderate-text-content). | ||
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In addition to adjusting the severity levels for false negatives, you can also use blocklists. More information on using blocklists for text moderation can be found in [Use blocklists for text moderation](/azure/ai-services/content-safety/how-to/use-blocklist?tabs=windows%2Crest). | ||
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#### [Azure OpenAI](#tab/azure-openai-studio) | ||
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Read the [Configurability](/en-us/azure/ai-services/openai/concepts/content-filter?tabs=warning%2Cuser-prompt%2Cpython-new#configurability-preview) documentation, as some content filtering configurations may require approval through the process mentioned there. | ||
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Follow the steps in the documentation to update configurations to handle false positives or negatives: [How to use content filters (preview) with Azure OpenAI Service](/azure/ai-services/openai/how-to/content-filters). | ||
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In addition to adjusting the severity levels for false negatives, you can also use blocklists. Detailed instruction can be found in [How to use blocklists with Azure OpenAI Service](/azure/ai-services/openai/how-to/use-blocklists). | ||
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#### [Azure AI Studio](#tab/azure-ai-studio) | ||
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Read the [Configurability](/azure/ai-studio/concepts/content-filtering#configurability-preview) documentation, as some content filtering configurations may require approval through the process mentioned there. | ||
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Follow the steps in the documentation to update configurations to handle false positives or negatives: [Azure AI Studio content filtering](/azure/ai-studio/concepts/content-filtering#create-a-content-filter). | ||
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In addition to adjusting the severity levels for false negatives, you can also use blocklists. Detailed instruction can be found in [Azure AI Studio content filtering](/azure/ai-studio/concepts/content-filtering#use-a-blocklist-as-a-filter). | ||
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--- | ||
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## Create a custom category based on your own RAI policy | ||
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Sometimes you might need to create a custom category to ensure the filtering aligns with your specific Responsible AI policy, as prebuilt categories or content filtering may not be enough. | ||
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Refer to the [Custom categories documentation](/azure/ai-services/content-safety/concepts/custom-categories) to build your own categories with the Azure AI Content Safety API. | ||
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## Document issues and send feedback to Azure | ||
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If, after you’ve tried all the steps mentioned above, Azure AI Content Safety still can't resolve the false positives or negatives, there is likely a policy definition or model issue that needs further attention. | ||
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Document the details of the false positives and/or false negatives by providing the following information to the [Content safety support team](mailto:[email protected]): | ||
- Description of the flagged content. | ||
- Context in which the content was posted. | ||
- Reason given by Azure AI Content Safety for the flagging (if positive). | ||
- Explanation of why the content is a false positive or negative. | ||
- Any adjustments already attempted by adjusting severity settings or using custom categories. | ||
- Screenshots or logs of the flagged content and system responses. | ||
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This documentation helps in escalating the issue to the appropriate teams for resolution. | ||
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## Related content | ||
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- [Azure AI Content Safety overview](/azure/ai-services/content-safety/overview) | ||
- [Harm categories](/azure/ai-services/content-safety/concepts/harm-categories?tabs=warning) |
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