Ensure case tickets are updated (#5367)

src/dispatch/case/flows.py

@@ -488,6 +488,9 @@ def case_closed_status_flow(case: Case, db_session=None):
     if not storage_plugin:
         return
 
+    # we update the ticket
+    ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     # Open document access if configured
     if storage_plugin.configuration.open_on_close:
         for document in case.documents:

src/dispatch/plugins/dispatch_slack/case/interactive.py

@@ -106,6 +106,7 @@
     SignalFilterCreate,
     SignalInstance,
 )
+from dispatch.ticket import flows as ticket_flows
 
 log = logging.getLogger(__name__)
 
@@ -1008,6 +1009,10 @@ def handle_case_participant_role_activity(
             organization_slug=context["subject"].organization_slug,
         )
         case.status = CaseStatus.triage
+
+        # we update the ticket
+        ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     case_flows.update_conversation(case, db_session)
     db_session.commit()
 
@@ -1073,6 +1078,10 @@ def reopen_button_click(
     ack()
     case = case_service.get(db_session=db_session, case_id=context["subject"].id)
     case.status = CaseStatus.triage
+
+    # we update the ticket
+    ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     db_session.commit()
 
     # update case message
@@ -1644,6 +1653,10 @@ def triage_button_click(
     )
     case.status = CaseStatus.triage
     db_session.commit()
+
+    # we update the ticket
+    ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     case_flows.update_conversation(case, db_session)