Fixes issues with updating case tickets (#3836)

Netflix · Oct 3, 2023 · b6e22f3 · b6e22f3
1 parent 8a056e5
commit b6e22f3
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Showing 3 changed files with 22 additions and 9 deletions.
diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
@@ -186,6 +186,7 @@ def case_new_create_flow(
     # we create the ticket
     ticket_flows.create_case_ticket(case=case, db_session=db_session)
 
+    # we resolve participants
     individual_participants, team_participants = get_case_participants(
         case=case, db_session=db_session
     )
@@ -198,6 +199,9 @@ def case_new_create_flow(
             team_participants=team_participants,
             conversation_target=conversation_target,
         )
+    else:
+        # we still want to update the ticket, but not twice if resources are created
+        ticket_flows.update_case_ticket(case=case, db_session=db_session)
 
     if case.case_priority.page_assignee:
         if not service_id:
@@ -341,8 +345,9 @@ def case_update_flow(
                 db_session=db_session,
             )
 
-    # we send the case updated notification
-    update_conversation(case, db_session)
+    if case.conversation:
+        # we send the case updated notification
+        update_conversation(case, db_session)
 
 
 def case_delete_flow(case: Case, db_session: SessionLocal):
@@ -654,14 +659,14 @@ def case_create_resources_flow(
                 db_session=db_session,
             )
 
-        # we update the ticket
-        ticket_flows.update_case_ticket(case=case, db_session=db_session)
-
         # we update the case document
         document_flows.update_document(
             document=case.case_document, project_id=case.project.id, db_session=db_session
         )
 
+        # we update the ticket
+        ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     try:
         # we create the conversation and add participants to the thread
         conversation_flows.create_case_conversation(case, conversation_target, db_session)

diff --git a/src/dispatch/case/service.py b/src/dispatch/case/service.py
@@ -318,7 +318,7 @@ def update(*, db_session, case: Case, case_in: CaseUpdate, current_user: Dispatc
             db_session=db_session,
             source="Dispatch Core App",
             description=(
-                f"Case status changed to {case_in.status.lower()} " f"by {current_user.email}"
+                f"Case status changed to {case_in.status.lower()} by {current_user.email}"
             ),
             dispatch_user_id=current_user.id,
             case_id=case.id,

diff --git a/src/dispatch/ticket/flows.py b/src/dispatch/ticket/flows.py
@@ -196,7 +196,7 @@ def update_case_ticket(
     case: Case,
     db_session: SessionLocal,
 ):
-    """Updates an case ticket."""
+    """Updates a case ticket."""
     plugin = plugin_service.get_active_instance(
         db_session=db_session, project_id=case.project.id, plugin_type="ticket"
     )
@@ -215,6 +215,14 @@ def update_case_ticket(
         case_type_in=case.case_type,
     ).get_meta(plugin.plugin.slug)
 
+    case_document_weblink = ""
+    if case.case_document:
+        case_document_weblink = resolve_attr(case, "case_document.weblink")
+
+    case_storage_weblink = ""
+    if case.storage:
+        case_storage_weblink = resolve_attr(case, "storage.weblink")
+
     # we update the external case ticket
     try:
         plugin.instance.update_case_ticket(
@@ -227,8 +235,8 @@ def update_case_ticket(
             case.case_priority.name,
             case.status.lower(),
             case.assignee.individual.email,
-            resolve_attr(case, "case_document.weblink"),
-            resolve_attr(case, "storage.weblink"),
+            case_document_weblink,
+            case_storage_weblink,
             case_type_plugin_metadata=case_type_plugin_metadata,
         )
     except Exception as e: