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This card action is disabled because you've blocked . #239

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dharmesh-pariawala opened this issue May 13, 2022 · 18 comments
Open

This card action is disabled because you've blocked . #239

dharmesh-pariawala opened this issue May 13, 2022 · 18 comments
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@dharmesh-pariawala
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The Chat with Button and any other deeplinks within the Icebreaker adaptive cards are not working for Guest User. When the card is initially sent to the Guest User Account, first time the user clicks it works, but subsequest times, the following error message shows up below the card and nothing happens.

"This card action is disabled because you've blocked ."

@magurrapu
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@dharmesh-pariawala Thank you for your query. We are looking into it.

@gsv022
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gsv022 commented Aug 26, 2022

HI @dharmesh-pariawala ,
Thank you for submitting this issue, as we work to ensure consistent responses with items logged in our issues list, we are working to address these items that did not get responses. Please let us know if you are still facing this issue and require assistance and we will be happy to discuss. If no further action is needed at moment and no response is received, we will close out the issue in 3 business days. You may also always open a new issue or respond here if something does come back up.

@RKollenbaum
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I can report the exact same bug for a user using a standard account. He was able to do a first click but got the same error message for the second. Tested on Electron app of MS Teams.

@v-royavinash v-royavinash self-assigned this Oct 6, 2022
@jewlia
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jewlia commented Jan 4, 2023

Same issue here. Several users have been consistently reporting running into this issue when trying to click "Propose Meetup" or "Chat with"

@Win308
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Win308 commented Feb 9, 2023

Hi we're getting this issue as well - any updates on a fix or workaround? thanks

@Niyazu
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Niyazu commented Feb 16, 2023

Same issue here. Any news on this case?

Edit: I accidently discovered that the cards actually work if we use the MS Teams App on the phone, however the issue on the PC version still remains.

@vzantua
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vzantua commented Feb 27, 2023

What's the fix for this? I've just implemented it and we have 8 testers who are on the same policy but 2 members are getting this message.

@teiselt96
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teiselt96 commented Mar 1, 2023

We also have a number of users that have this issue. Is there a fix?

@vzantua
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vzantua commented Mar 1, 2023

I've asked those having issue to add the app first then the error disappeared. @teiselt96, can you try that and confirm if that's the possible solution?

@teiselt96
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What do you mean by "add the app first" we already have it deployed to a Microsoft Team.

@vzantua
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vzantua commented Mar 3, 2023

What do you mean by "add the app first" we already have it deployed to a Microsoft Team.

Unsure on whether you pushed it to your users thru policy but if not, ask one of those affected user to add the app in their Teams desktop app first

@kf-paulbrown
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kf-paulbrown commented Apr 1, 2023

Getting the same issue for some users. Is there any confirmed fix for this?

@jeiler1
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jeiler1 commented Apr 24, 2023

Hi, Team,

Just wanted to mention this is still occurring. I've got a user who was able to use Icebreaker on his old computer. Got a new computer and received this message--he can still access Icebreaker on his phone, but not from his computer.

@kf-paulbrown
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Hi, can we have an update on this please? @v-royavinash

@v-royavinash
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v-royavinash commented Apr 25, 2023

@kf-paulbrown Could you please log an new issue with complete details on the unexpected behavior. It will be helpful for us to track it in a better way.

@jeiler1
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jeiler1 commented May 18, 2023

I have a customer who is still facing this issue.

@ara4277
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ara4277 commented May 18, 2023

we are noticing same issue to few users. Please share if any fix is identified

@chartaam
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I also have a user seeing this. (We are not using the latest version of Icebreaker.)

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