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MfccZendeskContact

This Modules provides a simple contact-form with spam-protection using a honeypot and Zendesk API for ticket creation. It is based on the OrgHeiglContact module by Andreas Heigl (https://github.com/heiglandreas/OrgHeiglContact).

The idea of the honeypot is based on a blogpost by Lorna Jane Mitchell (according to Andreas Heigl)

Install:

The suggested installation method is via composer:

php composer.phar require mfcc/zendesk-contact:dev-master

Usage:

1. In your application.conf-file add the Module to the list of modules
2. Configure your settings
3. Link to the Form using $this->url('contact')
4. There is no step four.

View plugin:

Use echo $this->mfccContactWidget() to show contact form anywhere in your views

Extend form:

Extend base contact form using init listeners in your Module.php like this:

public function onBootstrap(MvcEvent $e)
	{
        $eventManager        = $e->getApplication()->getEventManager();
        $moduleRouteListener = new ModuleRouteListener();
        $moduleRouteListener->attach($eventManager);
        
	$em = $eventManager->getSharedManager();
	$em->attach(
		'MfccZendeskContact\Form\ContactForm',
		'init',
		function($e)
		{
			$form = $e->getTarget();
			$form->add(
				array(
					'name' => 'username',
					'options' => array(
						'label' => 'Username',
					),
					'attributes' => array(
						'type'  => 'text',
					),
				)
			);
		}
	);
}

Note that you need to render and process form for yourself if you extend it.

To process your customized form, you can use zendesk service. Customize your zendesk service with $this->getServiceLocator()->get('zendeskService')->addTag($tag) $this->getServiceLocator()->get('zendeskService')->addCustomField($key, $value) etc. See ZendeskService.php

And create ticket like this:

$this->getServiceLocator()->get('zendeskService')->createTicket($fromName, $fromEmail, $yourCustomizedBody);