zd-tags-into-notices

Zendesk plugin that extracts tags and shows corresponding warnings. Inspired by zd-tag-warnings.

How to configure it?

This plugin takes JSON configuration.
Why JSON? It was the most simple way to overcome App parameters limited by design. It's also a readable-enough format, sane (compared to YAML) and can be easily minified.

There are three parameters (at this moment) that can be configured, and only one of them is actually necessary:

1. Tags. It is an array of JSON objects, with the following parameters:

   • name: Name of the tag
   • style: Name of the style that should be used (it no style matches, default will be used)
   • desc: The line that will be displayed to agents in the sidebar
   • link: Optional link to the processes' handling documentation

2. Styles. It is an array of JSON objects, with the following parameters:

   • name: Name of the style that will be matched against style of tag
   • style: CSS that should be applied to the element

3. Default. It is an array of JSON objects, with the following parameters:

   • desc: Default line to be displayed when there are no other tag triggers
   • style: Default style to be applied if there are no other styles