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Added guidance on license plates (#69)
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Co-authored-by: Adin Ermie <[email protected]>
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AErmie and Adin Ermie authored Jan 3, 2025
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26 changes: 26 additions & 0 deletions docs/welcome/support.md
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Last updated: **{{ git_revision_date_localized }}**

## Project Set License Plate

When requesting support, please provide the 6-character alphanumeric Project Set **license plate**. This is a unique identifier for your Project Set that helps us provide support more efficiently.

### AWS

To find the license plate for an AWS Project Set, follow these steps:

1. Log in to the [AWS Management Console](https://aws.amazon.com/console/).
2. The alphanumeric code in the **Account** column is the license plate for your Project Set.

![AWS Project Set License Plate](../images/support/project-set-license-plate-example-aws.png "AWS Project Set License Plate")

### Azure

To find the license plate for an Azure Project Set, follow these steps:

1. Log in to the [Azure Portal](https://portal.azure.com/).
2. Search for **Management Groups**.
3. Expand **BCGov-Managed-LZ** > **BCGov-Managed-LZ-Live** > **Landing Zones** and locate your Project Set's Management Group.
4. The alphanumeric code in the **Name** column (for the Management Group, or Subscription) is the license plate for your Project Set.

- If your Management Group or Subscription name has been changed, the Management Group ID field will contain the original license plate.

![Azure Project Set License Plate](../images/support/project-set-license-plate-example-azure.png "Azure Project Set License Plate")

## Support options

There are multiple ways to get support for the Public Cloud Platform, including:
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