Collects tickets(Incident management and change management) from Remedy servers and collected tickets are sent to Truesight Intelligence as Events. The plugin allows multiple Remedy instances data to be collected with independent polling interval.
| OS | Linux | Windows | OS X |
|---|---|---|---|
| Supported | v | v | v |
| Runtime | node.js | Python | Java |
|---|---|---|---|
| Required | v* | ||
| * java 1.8+ |
- To install new meter go to Settings->Installation or see instructions.
- To upgrade the meter to the latest version - see instructions.
If you want to import historical Remedy data into TrueSight Intelligence, it is recommended that you ingest the historical data before configuring the plugin for data collection. For more information, see Remedy bulk ingestion on GitHub.
| Field Name | Description |
|---|---|
| AR Server Name | The host of Remedy server |
| Port | The port of Remedy server |
| Username | The user of Remedy server |
| Password | The password of Remedy server |
| App Id | The App Id for events on TSI |
| Poll Interval | How often (in minutes) to poll for collecting the tickets |
| Ticket Type | Type of tickets to be collected(Incidents or Change) |
| Field Mapping | Type of fields will be collected(more info please check in template section) |
| Logging Level | Logging level for plugin instance (default is info) |
| Metrics Name | Description |
|---|---|
| Remedy Plugin Heartbeat | Heartbeat metric(with value 1) for Remedy Plugin |
| Remedy Invalid Events Count | Remedy Invalid events with size greater than limit (32000 bytes) |
| Remedy Successful Events Ingestion Count | Total events successfully ingested to TSI |
| Remedy Events Ingestion Failure Count | Failed event ingestion count to TSI |
| Remedy Events Ingestion Exception | Plugin exception (values as 0/1, 0 as no exception) |
- Remedy Event Ingestion