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Severity (#16921)
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* chore(strategic-adopters): added more of them

* feat(support): new severity descriptions

* feat(support): docs changes

* Update docs/guides/support.md

Co-authored-by: Taylor Jones <[email protected]>

* Update docs/guides/support.md

Co-authored-by: Taylor Jones <[email protected]>

* Update docs/guides/support.md

Co-authored-by: Taylor Jones <[email protected]>

* Update docs/guides/support.md

Co-authored-by: Taylor Jones <[email protected]>

* feat(support): column 1 fixes

* Update docs/guides/support.md

Co-authored-by: elysia <[email protected]>

* Update docs/guides/support.md

Co-authored-by: elysia <[email protected]>

* feat(support): yarn format diff

* feat(support): added more sev3 context

* feat(support): added more sev4 context

---------

Co-authored-by: Taylor Jones <[email protected]>
Co-authored-by: elysia <[email protected]>
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3 people authored Jul 9, 2024
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Expand Up @@ -346,16 +346,12 @@ business impact that the feature will bring with future research done.

### Severity

There are 4 levels of severity for bugs in the Carbon core repositories:

- https://github.com/carbon-design-system/carbon/labels/severity%3A%201 - _"Must
be fixed ASAP"_
- https://github.com/carbon-design-system/carbon/labels/severity%3A%202 - _"User
cannot complete task, and/or no workaround"_
- https://github.com/carbon-design-system/carbon/labels/severity%3A%203 - _"User
can complete task, and/or has a workaround"_
- https://github.com/carbon-design-system/carbon/labels/severity%3A%204 -
_"Unrelated to a user task, has a workaround or does not need a workaround"_
| Level | Description | Kit | Docs | Code | Release |
| :-------------------------------------------------------------------: | :---------------------------------------------------------------------------------------------------------------------------------: | ---------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| https://github.com/carbon-design-system/carbon/labels/severity%3A%201 | Affects major functionality. Blocks users from completing tasks, exposes intellectual property or damages the brand. No workaround. | The kit is has major functionality defects, designers can’t design and there is no workaround | The documentation damages the brand or exposes intellectual property. | The code has major functionality defects, breaking builds and can’t be worked around. | If the problem is in production, it must be fixed as soon as possible in a patch.   |
| https://github.com/carbon-design-system/carbon/labels/severity%3A%202 | Affects major functionality. Does not block users from completing tasks. Has a workaround. | The kit has a major functionality defect, but it doesn't block users from completing tasks. It has a workaround. | The documentation is wrong or missing major details. It conflicts with what we are saying in another part of the system. | The code has a major functionality defect, but it doesn't block users from completing tasks. It has a workaround | A release will be moved into Production with defects at this severity level included. These defects will have priority in future sprints to be resolved ASAP. |
| https://github.com/carbon-design-system/carbon/labels/severity%3A%203 | Affects minor functionality. Does not block users from completing tasks. Has a workaround. | The kit has a minor functionality defect. It doesn't block users from completing tasks. Has a workaround. | The documentation is mis-leading, somewhat true, missing minor details, or grammatically incorrect. It doesn't present conflicts with other parts of the design system. | The code has a minor functionality defect. It doesn’t block users from completing tasks. Has a workaround. | A release will be moved into Production with defects at this severity level included. These defects will have priority in future sprints after sev2’s. |
| https://github.com/carbon-design-system/carbon/labels/severity%3A%204 | Unrelated to a user task. Does not need a workaround. | Unrelated to a user task. Does not need a workaround. | Unrelated to a user task. Content has a typo. | Unrelated to a user task. Does not need a workaround. | A release will be moved into Production with defects at this severity level included. These will often not be addressed by the maintainer team as a priority in future releases. |

Workarounds can be described as either of the following:

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