Crisp Import Conversations

Import all your conversations from your previous provider to Crisp. Wrapper around the Crisp Node API

Copyright 2021 Crisp IM SAS. See LICENSE for copying information.

• 📝 Implements: node-crisp-api at revision: 6.3.2
• 😘 Maintainers: @baptistejamin, @eliottvincent

Quickstart

1. Create an account on https://marketplace.crisp.chat/
2. Create your first plugin
3. Ask a production token with the following scopes:

• website:conversation:initiate (write)
• website:conversation:sessions (write)
• website:conversation:messages (write)
• website:conversation:states (write)
• website:conversation:participants (write)

5. Request a higher production quota, following this formula: $(n \times 5)+(n \times m)$ (n being the number of conversations, m being the average number of message per conversation)
6. Activate your plugin as private

Note: You can temporarily use a development token for testing, however, you will be rate-limited at some point.

Usage

• git clone https://github.com/crisp-im/crisp-import-conversations.git
• cd crisp-import-conversations
• npm install
• Open config.json and update the following:
  • Update WEBSITE_ID (https://help.crisp.chat/en/article/how-to-find-the-website-id-1ylqx1s/)
  • Update WEBSITE_PLAN (see Plans Limits)
  • Update PLUGIN_URN, PLUGIN_NAME (optional)
  • Update PLUGIN_TOKEN_IDENTIFIER and PLUGIN_TOKEN_key using your production tokens
• Edit the json file in res/conversations.json with your own data (add a res/messages.json file in case your conversations and messages are in two different files, e.g. for Gorgias)
• Edit index.js if needed (for example to specify options)
• Run node index.js

⚠️ Before starting the import, you should contact our support, as we will need to temporarily block outgoing emails for your Crisp website (in order to avoid unwanted emails being sent during the import).

API

Create a new import context

CrispImport(config, options) creates a new import context:

• config an object representing the configuration of the import:
  • websiteId: your Crisp website identifier
  • websitePlan: see Plans Limits
  • urn: your plugin URN
  • name: your plugin name (used for notes messages at the beginning and end of imported conversations)
  • identifier: your token identifer
  • key: your token key
  • defaultUserEmail: default user email used for conversations with no nickname
  • defaultUserNickname: default user nickname used for conversations / messages with no nickname*
  • defaultOperatorNickname: default operator nickname used for operator messages with no nickname
• options an object of options to configure the behavior:
  • adapter: see Adapters
  • resume: whether to resume the previous import or no (this will skip previously imported conversations)

var CrispImport = require("../lib/import");

var Import = new CrispImport(
  {
    websiteId: "WEBSITE_ID",
    urn: "PLUGIN_URN",
    name: "PLUGIN_NAME",
    identifier: "PLUGIN_TOKEN_IDENTIFIER",
    key: "PLUGIN_TOKEN_KEY"
  },

  {
    adapter: "zendesk"
  }
);

Import conversations from file

importFromFile(conversations_path, messages_path) imports conversations from a JSON / CSV / XML file:

• conversations_path: a string representing the path to the conversations file
• messages_path (optional): a string representing the path to the messages file (in case conversations and messages are in two different files, e.g. for Gorgias)

Import.importFromFile("./res/conversations.json")
  .then((result) => {
    console.log(`Import is done. ${result.count} conversations imported.`)
    // Import is done. 2 conversations imported.
  })
  .catch((error) => {
    console.log("Import failed.");
    console.log(error);
  });

Import a single conversation

importConversation(conversation) imports a single conversation:

• conversation must be an object representing the conversation itself

let conversation = {
  user : {
    name : "John Doe",
    email: "[email protected]",
    country: "US"
  },
  messages : [{
    text: "Message 1",
    date: Date.parse('01 Jan 2020 00:00:00 GMT'),
    from: "user"
  }, {
    note: "Private note X",
    date: Date.parse('01 Jan 2020 02:00:00 GMT'),
    from: "operator"
  }, {
    text: "Reply from user",
    date: Date.parse('01 Jan 2020 03:00:00 GMT'),
    from: "user"
  }]
};

Import.importConversation(conversation)
  .then(() => {
    console.log(`Import is done. Conversation imported.`)
    // Import is done. Conversation imported.
  });

Adapters

Adapters allow you to convert conversations from the format of your current provider to the format Crisp expects. It will run before the actual import.

The adapter to use (if any) must be specified via the CrispImport constructor:

var Import = new CrispImport(
  {
    ...
  },

  {
    adapter: "zendesk"
  }
);

Supported adapters are: gorgias, groovehq, helpscout, tidio, whmcs, zendesk.

To write a new adapter, simply create a new file /adapters and take inspiration from the existing adapters.

⚠️ Provided adapters may break anytime! We're open to PRs.

Plans Limits

You can use this import script with any of Crisp plans: Basic, Pro or Unlimited.

Some limits are however to consider:

• Basic: no message of type note, max. 1 extra participant
• Pro: max. 3 extra participants
• Unlimited: max. 10 extra participants

It is recommended that you specify the WEBSITE_PLAN configuration variable with either basic, pro or unlimited as a value. This way, the script will not proceed to useless API requests (e.g. creating more participants than allowed, or sending a note message while being on Basic plan).