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Update 1603_1-idr-applications-targeted-messages.md
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amandagirard authored Dec 28, 2023
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---
title: Increasing IDR Applications Among Eligible Student Loan Borrowers through Targeted Messages
title: Increasing IDR applications among eligible student loan borrowers through targeted messages
permalink: /projects/idr-applications-targeted-messages/
tags:
- project
Expand All @@ -9,24 +9,20 @@ image_alt_text: Student graduation
image-credit: https://www.flickr.com/photos/pagedooley/
abstract: /assets/abstracts/1603-1-Income-Driven Repayment-Targeted-Messages.pdf
year: 2016
type: Program Change and Evaluation
type: Impact evaluation of program change
status: Complete
domain: Education
agency: Education
summary: Emails increase application submissions for income driven repayment plans.
summary: Emails increase application submissions for income driven repayment plans
---
## What was the challenge?

Student loan borrowers have over $1.26 trillion dollars in outstanding Federal student loan debt. Income-driven repayment (IDR) plans can help Americans manage this debt by limiting their monthly payments to a percentage of their discretionary income and providing loan forgiveness. Despite these benefits, fewer than 24% of eligible student loan borrowers are in IDR repayment plans.
Student loan borrowers have over $1.26 trillion dollars in outstanding federal student loan debt. Income-driven repayment (IDR) plans can help Americans manage this debt by limiting their monthly payments to a percentage of their discretionary income and providing loan forgiveness. Despite these benefits, fewer than 24% of eligible student loan borrowers are in IDR repayment plans.

## What was the program change?

OES worked with ED’s Office of Federal Student Aid (FSA) to design and test the application of proven insights in updated emails sent to a number of different borrower groups eligible for IDR plans.
We worked with ED’s Office of Federal Student Aid (FSA) to design and test the application of proven insights in updated emails sent to a number of different borrower groups eligible for IDR plans.

## How did the evaluation work?

A total of 460,000 borrowers were randomly selected to receive either one of a series of emails or no emails.

## What was the impact?

All emails sent to borrowers who had shown interest in IDR or were in financial hardship resulted in significantly more submitted IDR applications compared to the control group.

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