gsa-oes · amandagirard · Dec 28, 2023 · Dec 28, 2023 · Dec 28, 2023 · Dec 28, 2023
diff --git a/_collaborations/2006-sba-grant-equity.md b/_collaborations/2006-sba-grant-equity.md
@@ -2,7 +2,7 @@
 title:  Increasing access to small business grant and loan programs for historically underserved groups
 permalink: /collaborations/sba-grant-equity/
 tags:
-  - project
+  - collaborations
   - business
   - covid
 project_tags:

diff --git a/_collaborations/2113a-era.md b/_collaborations/2113a-era.md
@@ -1,5 +1,5 @@
 ---
-title:  Evaluation design for the Emergency Rental Assistance program
+title: Evaluation design for the Emergency Rental Assistance program
 permalink: /collaborations/emergency-rental-assistance/
 tags:
   - arp
@@ -8,7 +8,7 @@ image: /assets/img/project-images/othercollabs/2113A-ERA.webp
 image_alt_text: Front of building on a street
 image-credit: https://www.flickr.com/photos/hudopa/15358355891
 year: 2021
-type: Evaluation Design
+type: Evaluation design
 domain:
  - American Rescue Plan
  - Economic Opportunity

diff --git a/_collaborations/22XX-NOAA-Sea-Grant.md b/_collaborations/22XX-NOAA-Sea-Grant.md
@@ -11,7 +11,7 @@ visualization: /assets/files/Knauss-Fellowship-process-map-long.pdf
 year: 2022
 domain: 
 agency: Commerce
-summary: Administrative data and survey responses describe program challenges and opportunities to improve access and equity.
+summary: Administrative data and survey responses describe program challenges and opportunities to improve access and equity
 featured: 
 ---
 
@@ -34,4 +34,4 @@ We also collaborated with Sea Grant to learn more about the experience of indivi
 
 **Assessing program barriers is difficult because there were few respondents to the survey who did not apply to the fellowship program.** The survey identified what several applicants and Fellows experienced as aspects of the program that were more or less difficult to navigate. However, very few non-applicants responded to the survey, limiting the ability to draw conclusions about what may have prevented some potential applicants from applying.
 
-*This project did not have an Analysis Plan*
+This project did not have an Analysis Plan.
diff --git a/_projects/1501-increasing-debt-repayment.md b/_projects/1501-increasing-debt-repayment.md
@@ -7,7 +7,7 @@ image_alt_text: Treasury building front view
 image-credit: https://www.flickr.com/photos/kevlar/
 abstract: /assets/abstracts/1501-Delinquent-Debt-Repayment.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Government Operations
 agency: Treasury
@@ -19,7 +19,7 @@ The Department of the Treasury’s Debt Management Services (DMS) was seeking to
 
 ## What was the program change?
 
-OES modified the DMS collection letter using insights such as simplification, personalization, social comparison, and emphasizing the total debt owed, to increase the rate of debt recovery.
+We modified the DMS collection letter using insights such as simplification, personalization, social comparison, and emphasizing the total debt owed, to increase the rate of debt recovery.
 
 ## How did the evaluation work?
 

diff --git a/_projects/1502-servicemember-roth-tsp-re-enrollment.md b/_projects/1502-servicemember-roth-tsp-re-enrollment.md
@@ -9,7 +9,7 @@ image_alt_text: Service member re-enrollment
 image-credit: https://www.flickr.com/photos/usaghumphreys
 abstract: /assets/abstracts/1502-Servicemember-Roth-TSP-Re-Enrollment.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Retirement Security
 agency: Defense

diff --git a/_projects/1503-increasing-idr-applications.md b/_projects/1503-increasing-idr-applications.md
@@ -10,7 +10,7 @@ image-credit: https://www.flickr.com/photos/timetrax/
 abstract: /assets/abstracts/1503-Income-Driven-Repayment.pdf
 year: 2015
 status: Complete
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 domain: Education
 agency: Education
 summary: Sending emails to delinquent borrowers positively impacted IDR application completion

diff --git a/_projects/1504-health-insurance-enrollment-2.md b/_projects/1504-health-insurance-enrollment-2.md
@@ -11,7 +11,7 @@ abstract: /assets/abstracts/1504-Federal-Health-Insurance-Marketplace-Enrollment
 intervention: /assets/interventions/1504-FHIM-intervention-pack.pdf
 academic-pub: /assets/publications/1504-yokum_2022_oi_220002_1646173226.27872.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Health
 agency: Health and Human Services

diff --git a/_projects/1505-duplex-printing.md b/_projects/1505-duplex-printing.md
@@ -7,7 +7,7 @@ image_alt_text: Duplex printing
 image-credit: https://www.flickr.com/photos/featheredtar/
 abstract: /assets/abstracts/1505-Double-Sided-Printing.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Government Operations
 agency: Agriculture

diff --git a/_projects/1506-on-base-tsp-enrollment.md b/_projects/1506-on-base-tsp-enrollment.md
@@ -9,7 +9,7 @@ image_alt_text: Man sitting at desk wearing navy uniform
 image-credit: https://www.flickr.com/photos/usnavy/
 abstract: /assets/abstracts/1506-On-Base-Servicemember-TSP-Enrollment.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Retirement Security
 agency: Defense

diff --git a/_projects/1507-online-roth-tsp-enrollment.md b/_projects/1507-online-roth-tsp-enrollment.md
@@ -8,7 +8,7 @@ image: /assets/img/project-images/roth-tsp-enrollment.webp
 image_alt_text: Roth TSP enrollment
 abstract: /assets/abstracts/1507-Servicemember-TSP-Enrollment.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Retirement Security
 agency: Defense

diff --git a/_projects/1508-microloans-for-farmers.md b/_projects/1508-microloans-for-farmers.md
@@ -11,7 +11,7 @@ image-credit: https://www.flickr.com/photos/usdagov
 abstract: /assets/abstracts/1508-Microloans-for-Farmers.pdf
 academic-pub: /assets/publications/1508-publication-bowers-higgins-replication-2017.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Economic Opportunity
 agency: Agriculture

diff --git a/_projects/1509-securities-account-transfers.md b/_projects/1509-securities-account-transfers.md
@@ -7,7 +7,7 @@ image_alt_text: Treasury building front
 image-credit: https://www.flickr.com/photos/71380981@N06/
 abstract: /assets/abstracts/1509-Legacy-Treasury-Direct-Accounts.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Government Operations
 agency: Treasury

diff --git a/_projects/1510-reducing-inappropriate-prescribing.md b/_projects/1510-reducing-inappropriate-prescribing.md
@@ -1,5 +1,5 @@
 ---
-title: Reducing Inappropriate Prescribing of Schedule II Substances in Medicare Part D
+title: Reducing inappropriate prescribing of Schedule II substances in Medicare Part D
 permalink: /projects/reducing-inappropriate-prescribing/
 tags: 
   - project
@@ -11,29 +11,25 @@ abstract: /assets/abstracts/1510-Prescriber-Letters.pdf
 academic-pub: /assets/publications/1510-medicare-letters-to-curb-overprescribing.pdf
 intervention: /assets/interventions/2002-CMS-intervention-pack.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Health
 agency: Health and Human Services
 summary: Sending letters to potential overprescribers did not influence Schedule II prescribing activities.
 ---
 ## What was the challenge?
-
 Inappropriate prescribing can threaten patient health and increase healthcare costs. A body of research shows evidence of some providers overprescribing certain pharmaceuticals, including Schedule II drugs (e.g., opioids). Through its Center for Program Integrity (CPI), the Centers for Medicare and Medicaid Services (CMS) uses a variety of approaches to combat overprescribing.
 
 ## What was the program change?
-
-Studies have shown that letters, especially those highlighting social comparisons, can motivate individuals to more carefully examine their own behavior. OES developed letters designed to educate providers and induce them to “self-audit” to correct potentially improper prescriptions.
+Studies have shown that letters, especially those highlighting social comparisons, can motivate individuals to more carefully examine their own behavior. We developed letters designed to educate providers and induce them to “self-audit” to correct potentially improper prescriptions.
 
 ## How did the evaluation work?
-
 CMS identified potential improper prescribers (those who prescribed far more than their peers in the same state and medical specialty.) 1,518 providers were randomly assigned to be sent a letter, or not. 
 
 ## What was the impact?
-
 Using data collected over the 90 days after the letter was mailed, comparisons failed to detect an effect of the letter on Schedule II prescribing.
 
-<i> Related Publications</i>
+<i> Related publications</i>
 <br>
 Adam Sacarny, David Yokum, Amy Finkelstein, and Shantanu Agrawal. <a href="https://www.healthaffairs.org/doi/10.1377/hlthaff.2015.1025">Medicare letters to curb overprescribing of controlled substances had no detectable effect on providers.</a> Health Affairs 35 no. 3 (2017): 471-479. 
 <br>

diff --git a/_projects/1511-chapter-36-benefits.md b/_projects/1511-chapter-36-benefits.md
@@ -1,30 +1,26 @@
 ---
-title: Increasing Chapter 36 Benefits Uptake by Veterans
+title: Increasing Chapter 36 benefits uptake by Veterans
 permalink: /projects/chapter-36-benefits/
 tags: project
 image: /assets/img/project-images/ch36.webp
 image_alt_text: People talking
 image-credit: https://www.flickr.com/photos/usnavy/
 abstract: /assets/abstracts/1511-Chapter 36-Benefits-for Veterans.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Economic Opportunity
 agency: Veterans Affairs
-summary: Emails informing veterans about education and career benefits increased applications.
+summary: Emails informing veterans about education and career benefits increased applications
 ---
 ## What was the challenge?
-
-The Department of Veterans’ Affairs (VA)  is committed to helping military Servicemembers fully reintegrate back into society through Chapter 36 services which include personalized counseling on education, career options, and accessing related VA benefits. The Chapter 36 application process is paper-based and involves multiple steps, which may create barriers to access. 
+The Department of Veterans’ Affairs (VA) is committed to helping military Servicemembers fully reintegrate back into society through Chapter 36 services which include personalized counseling on education, career options, and accessing related VA benefits. The Chapter 36 application process is paper-based and involves multiple steps, which may create barriers to access. 
 
 ## What was the program change?
-
-OES identified email as a low cost tool to inform Veterans about Chapter 36 benefits, their eligibility, the application process, and what to expect after an application was submitted. OES developed an email using social science insights, such as emphasizing that Veterans earned these benefits through their service.
+We identified email as a low cost tool to inform Veterans about Chapter 36 benefits, their eligibility, the application process, and what to expect after an application was submitted. OES developed an email using social science insights, such as emphasizing that Veterans earned these benefits through their service.
 
 ## How did the evaluation work?
-
 64,270 eligible Veterans with a valid email address on record were randomly assigned to receive one of three options: 1) business as usual (sent no email from the VA about the benefit), 2) basic email notifying the Veteran of the benefit, or 3) an email emphasizing that the Veteran earned the benefit.
 
 ## What was the impact?
-
 Both emails increased applications and completion of services, but overall uptake rates remained low. The email emphasizing that the Veteran earned the benefit outperformed the basic email on open and click- through rates.These results suggest that email can be an inexpensive and effective way to share information about Chapter 36 benefits, but that they may not lead to substantial improvements in benefits utilization. 
diff --git a/_projects/1512_1-tenant-satisfaction-survey-calendar-invite.md b/_projects/1512_1-tenant-satisfaction-survey-calendar-invite.md
@@ -1,32 +1,29 @@
 ---
-title: Increasing Satisfaction Survey Response Rate from Federal Tenants - Calendar Invite
+title: Increasing satisfaction survey response rate from federal tenants - calendar invite
 permalink: /projects/tenant-satisfaction-survey-calendar-invite/
 tags: project
 image: /assets/img/project-images/gsa-tenant1.webp
 image_alt_text: Front of building
 image-credit: https://www.gsa.gov/portal/content/163627
 abstract: /assets/abstracts/1512-1-Tenant-Satisfaction-Survey-Response-Calendar-Invite.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Government Operations
 agency: General Services Administration
-summary: Emails including a calendar invite reminder led to increased survey responses from Federal employees.
+summary: Emails including a calendar invite reminder led to increased survey responses from federal employees
 ---
-## What was the challenge?
 
+## What was the challenge?
 GSA’s Public Buildings Service (PBS) owns or leases over 9,600 assets, with more than 370M square feet of space for over one million federal employees. Each year, PBS sends Federal employees the Tenant Satisfaction Survey (TSS), the results of which inform the Federal facilities strategy.
 
 ## What was the program change?
-
-Small details, like framing of an email, can matter more than might be expected. Varying delivery methods (e.g., a calendar-based reminder) of workplace email requests can affect email open and click-through rates. OES created a calendar reminder feature for the TSS to see if it resulted in higher open and click-through rates.
+Small details, such as the framing of an email, can matter more than might be expected. Varying delivery methods (e.g., a calendar-based reminder) of workplace email requests can affect email open and click-through rates. We created a calendar reminder feature for the TSS to see if it resulted in higher open and click-through rates.
 
 ## How did the evaluation work?
-
 29,997 employees were randomly assigned to receive one of two emails: 14,997 received the business as usual launch email, and 15,000 received an email with an embedded calendar invite to use as a reminder to take the survey. The two emails had distinct links to two identical versions of the survey, allowing tracking of views, starts, and completions by email group.
 
 ![image]({{site.baseurl}}/assets/img/project-images/1512-1-graph.webp)
 
 ## What was the impact?
-
-One week after sending the emails, the calendar reminder resulted in a nearly one percentage point higher completion rate amongst people sent the email, and a 13.5% higher relative completion rate.
+One week after sending the emails, the calendar reminder resulted in a nearly 1 percentage point higher completion rate amongst people sent the email, and a 13.5% higher relative completion rate.
diff --git a/_projects/1512_2-tenant-satisfaction-survey-subject-lines.md b/_projects/1512_2-tenant-satisfaction-survey-subject-lines.md
@@ -1,30 +1,26 @@
 ---
-title: Increasing Satisfaction Survey Response Rate from Federal Tenants - Subject Lines and Day of Week
+title: Increasing satisfaction survey response rate from federal renants - subject lines and day of week
 permalink: /projects/tenant-satisfaction-survey-subject-lines/
 tags: project
 image: /assets/img/project-images/gsa-tenant2.webp
 image_alt_text: Front of building
 image-credit: https://gsablogs.gsa.gov/gsablog/2012/11/08/gsa-completes-restoration-of-hipolito-federal-building/
 abstract: /assets/abstracts/1512-2-Tenant-Satisfaction-Survey-Response-Subject-Lines-and-Day-of-Week.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Government Operations
 agency: General Services Administration
-summary: Emails with subject lines that included the word "please" increased Federal employees responses to a workplace survey.
+summary: Emails with subject lines that included the word "please" increased federal employees responses to a workplace survey
 ---
 ## What was the challenge?
-
 GSA’s Public Buildings Service (PBS) owns or leases over 9,600 assets, with more than 370 million square feet of space for over one million federal employees. Each year, PBS sends Federal employees the Tenant Satisfaction Survey (TSS), the results of which inform the Federal facilities strategy.
 
 ## What was the program change?
-
-Small details, like the framing or timing of an email, can matter more than might be expected. Varying subject line wording (e.g., including “please”) of workplace email requests can affect email open and click-through rates. Using this research, OES redesigned and reconfigured the TSS to assess what subject lines, as well as what day of the week on which the email is sent, resulted in the highest open and click-through rates.
+Small details, such as the framing or timing of an email, can matter more than might be expected. Varying subject line wording (e.g., including “please”) of workplace email requests can affect email open and click-through rates. Using this research, we redesigned and reconfigured the TSS to assess what subject lines, as well as what day of the week on which the email is sent, resulted in the highest open and click-through rates.
 
 ## How did the evaluation work?
-
 An announcement email was sent to two randomly assigned groups of approximately 11,500 Federal employees three times a day for a week—at 9:00 a.m., 12:30 p.m., and 4:00 p.m., ET. In addition to time-of-day and day-of-week variation, aspects of the subject line were also varied (e.g., action statement, use of please, and use of exclamation point), testing paired permutations against each other.
 
 ## What was the impact?
-
 Sending emails near lunchtime on Tuesdays and Wednesdays resulted in higher responses than other days and times. Also, results indicated that including “please” in subject lines increased response rates, while adding an exclamation point reduced response rates.
diff --git a/_projects/1512_3-tenant-satisfaction-survey-time-of-day.md b/_projects/1512_3-tenant-satisfaction-survey-time-of-day.md
@@ -1,32 +1,29 @@
 ---
-title: Increasing Satisfaction Survey Response Rate from Federal Tenants - Time of Day
+title: Increasing satisfaction survey response rate from federal tenants - time of day
 permalink: /projects/tenant-satisfaction-survey-time-of-day/
 tags: project
 image: /assets/img/project-images/tenant-statisfaction.webp
 image_alt_text: Front of building
 image-credit: https://commons.wikimedia.org/wiki/User:Aboutmovies
 abstract: /assets/abstracts/1512-3-Tenant-Satisfaction-Survey-Response-Time-of-Day.pdf
 year: 2015
-type: Program Change and Evaluation
+type: Impact evaluation of program change
 status: Complete
 domain: Government Operations
 agency: General Services Administration
-summary: Emails sent at lunchtime saw 1.5% more Federal employees click through to a workplace survey.
+summary: Emails sent at lunchtime saw 1.5% more federal employees click through to a workplace survey
 ---
-## What was the challenge?
 
+## What was the challenge?
 GSA’s Public Buildings Service (PBS) owns or leases over 9,600 assets, with more than 370 million square feet of space for over one million federal employees. Each year, PBS sends Federal employees the Tenant Satisfaction Survey (TSS), the results of which inform the Federal facilities strategy.
 
 ## What was the program change?
-
-Small details, like the framing or timing of an email, can matter more than might be expected. Varying the time of workplace email requests can affect email open and click-through rates. Using this research, OES reconfigured the TSS "send out" to assess what time of day resulted in the highest open and click-through rates.
+Small details, such as the framing or timing of an email, can matter more than might be expected. Varying the time of workplace email requests can affect email open and click-through rates. Using this research, we reconfigured the TSS "send out" to assess what time of day resulted in the highest open and click-through rates.
 
 ## How did the evaluation work?
-
 Identical emails were sent to randomly selected groups of 96,000 federal employees (873,755 total intended recipients) every hour over the course of the day, starting at 8:55 a.m and ending at 1:55pm.
 
 ![image]({{site.baseurl}}/assets/img/project-images/1512-3-graph.webp)
 
 ## What was the impact?
-
 Emails sent at 11:55 a.m. had an open rate that was 2.5 percentage points higher than the 8:55 a.m. send, and a click-through rate that was 1.5 percentage points higher. Sending emails three hours later meant that approximately 1,500 more people read and followed through on the email request.